Properties Plus

I have had my property under management with Properties Plus for about 3.5 years. From the outset the service provided to owners was excellent. They quickly and efficiently handled the marketing and showing of the property. Maintenance issues were quickly handled to reduce the inconvenience to my tenants. The fee is reasonable for the services they provide. I would not not hesitate to recommend Properties Plus to other owners.

ugghhhh… The amount of frustration with Properties Plus I can’t even put into words.
We moved into our new rental in March 2014. Our faucets leaked, we had a major leak in the basement, our washing machine smelled like mildew, our dishwasher broke and 6 months later our oven. The oven has not been working for 4 weeks.
They did not fill in any holes in the walls from the renter before us, said that was up to us. There was a lot of trash in the basement when we moved in. The leak in the basement, took them 2 months to come and fix. Just to come and take a look. It was a busted pipe.
They don’t answer the phone, they do not call back and I have personally been hung up on 6 times by a girl named Annabell over the coarse of 2 weeks. Chris a property manager did not take my complaints seriously. I asked to speak to the the manager and he said that would be the owner. I asked to leave him a vmail but he said the owner does not have one-​a voicemail. He is very infrequent to come in was his reply to me was to have a good day. It has been 7 days since I asked to speak to the owner of Property Plus and still SILENCE.
Griffin the guy who showed us the house was to lazy to even show us where our mailboxes were in the neighborhood, he stated we would find them.
This management company has gone through several employees and is truly mismanaged. They should get a negative score. They are very unprofessional, rude, and overall the attitude they don’t care.
We have gotten in contact with the owner of this house we are renting and filled her in on how they are NOT managing her property. I rarely say this… HORRIBLE.

Last Monday I called on a property that I was interested in. The message said that someone would get back to me in a day. I did not hear from anybody. I returned to the website to see that rental I was interested in was still being advertised so a week later I leave yet another message, yet again un-​returned. So I call again and instead of leaving another message, I just pick a random person to speak with since their front desk person doesn’t seem to answer calls.
Chris answers the phone and I explained that I have called a couple times with unreturned calls. His response «when you called a lot was it today?» I let him know that I left two messages not «a lot» of messages. He then transferred me to the front desk where Erin answered the phone and yes she was just as pleasant as chris. I asked if the particular property was still available she said it has been rented and practically hung up on me. I was going to inquire on a couple other rentals, but apparently these people have other things to do.

The team will work hard to help you solve problems when they can. Lee and his team worked hard to be fair to both the landlord and myself. They didn’t over promise until the owner was consulted. I respect the need to adequately represent both the renter and the owner. We had a dog and Lee’s team worked hard to help make both us and the owner comfortable with the animal despite the dog being larger than desired.
Another example of renter service that I appreciate occurred when we needed a recommendation on emergency to get another house rented. Lee’s team went above and beyond to get this done for us ASAP despite some technical difficulties due to a new phone installation at their office.
Being a property management company can sometimes be a catch-​22 situation, but this team seems to try to be fair to both sides.

This is by far the worst company you could chose to manage rental properties for you
The owner used to be good, but then decided to expand to other cities and left a poor staff that doesn’t do anything
The owner don’t even live in Denver!!!
they do not care and just try to take advantage of you
They will tell you any price so they could get you to sign a contract
They never answer the phone
They are sloppy/​inaccurate on the advertising, customer service, returning calls
They are sick, out of the office all the time and there is no back up
They do not have people to answer the phone on the weekends
You are better off with ANY other company in Denver. They truly SUCK!!!

I should mention that they didn’t even call the next day to apologize or reschedule. Jerks. What a waste of time.
Also, a friend of my wife saw her complaining about them on Facebook and she said she also had similar problems with them, so it’s not just us. Perhaps now that I’ve reviewed them some others with similar experiences will do the same.