Griffin Locksmith & Hardware

Called them earlier and they quoted me $ 70 to cut a new key from them. Called them later that afternoon with a OEM remote key from the factory and they were asking $ 120 for the cut, more than the dealer price and with my own key provided. The lackadaisical man I spoke with didn’t seem to care when I told him he lost my business because he uncharged $ 50 from my previous quote. These guys are crooks, plain and simple. Buyer beware!

Yup, they are pretty rude but they get the job done. Went in to get two keys cuts and I got a «there are no warranties on these».

Not happy with Griffin at all. I lost my car keys, and was set up through AAA for them to come this morning. When the guy got ahold of me, he told me he needed a picture of my title to be able to come make a new key. I needed to have my dad to send me a picture of the title, so I could send it to them, and the employee told me I had until 11:45 to do so, so he would have enough time to get back to the shop when they close at 1. No big deal, I totally understand wanting to get off work on time.
I sent him the picture of the title at 11:41, and called him at 11:42 to tell him that I had sent it, and he told me he’d call me back. Well, he never called back. My dad finally called them at 12:15 to see what was going on and he was extremely rude to my dad and informed him that he wouldn’t be coming, and that if we wanted a key made they’d need to send their after hours guy at a much higher rate… even though they still didn’t even close for 45 minutes.
I don’t complain about much, but I did exactly what the guy asked, and he still didn’t want to be bothered with doing his job, and now because of that I have no way of getting to work this weekend until another shop opens on Monday. So heads up to the owner, you’re now losing out on your $ 180+tax fee, plus any other future business from me, because one of your employees was too lazy to work today.

I wholeheartedly agree with the reviewer below because, I have had great experiences with Griffin Locksmith & Hardware too.
I recently had to call on Griffin Locksmith to help me out when I had locked my house keys in the house at 8:45 PM. I was able to call their store and speak to one of their locksmiths that was on call. He was able to come out that night and I was able to get back in to my house by 9:30 PM. In my opinion: excellent work.
I highly recommend Griffin Locksmith & Hardware and I will be using them for many years to come.

Ressponsive, quick and top notch! As a local real estate agent it is imperative for me to have trustworthy referral sources. Griffin is the company I recommend every time! They couldn’t be better!

Just a suggestion to the managers if you read this review: it’s probably a good idea to not allow your employees to make fun of customers while they’re sitting on a work bench 10 ft from the counter. It’s really disappointing to see a business ran so poorly.

I’m not one to dwell on bad things, but I was told these guys were the best in town. There was a miscommunication, I wanted all new hardware and they though they were just going to rekey the locks, and so they had to go back to their place to get some stuff, and so they had to charge me for a second trip charge. OK… I called them back to fix a lock that wasn’t working within a couple days and they repaired it at no charge.
Then I had to call them back within a couple months to fix another one of the locks because it wouldn’t work. They had to take it apart and clean it. They said that was a part they didn’t replace because there was no need. He had me test the lock after he cleaned it and it was fine. They then charged me for the trip charge and put the end plate back on. I expressed that I was not happy and asked that my dissatisfaction be relayed to the owner or manager. After he left the lock didn’t work! I had to loosen the plate he screwed on so that the lock would move again. I never heard from them again.
When I told the friend that referred them to me, he told me the owner is a really good guy and he probably never found out about any off it…

We’ve used Griffin Locksmiths where I work. Their employees are surly and rude, and don’t clean up the mess they make. Their workmanship is shoddy as well (like dents in the door knob). Surely there is another locksmith in town!

If you don’t want to read the entire review, here’s the cliff notes. They come, screw up your locks, leave, then want to charge you extra for coming back to fix their own mistakes. If I could give them a –5 star rating, I would.
I’ve used their services twice with highly variable results. I used their services both times because of a roommate with an iq that hovers around 34 depending on if she took the Stanford-​Binet test or the Standard revision of the Stanford-​Binet. Said roommate lost a key and offered to make a copy of said key. I declined her offer and decided that she should pay to have the entire house rekeyed.
The first time the service was quick and efficient. No complaints. Work was done in less than 1 hour.
The second time, previously mentioned roommate refused to return the key upon being evicted. I told her I would have the house rekeyed at her expense. She did not respond, so I called Griffin again. I explained that I may not need them if I get a key and to call me before to see if I needed the key.
They called me when the service man was at the front door. I told him I was waiting on the key, but I told him which locks needed to be replaced. By the time I find idiot roommate’s key in the mail box, he’s already taken all the locks off. I find him in his van about to work. «No, wait, I have the key.» He says, «I’ll just charge you the service fee.» «That’s fine.»
I pay the $ 35. He leaves. I check the locks. I notice that he screwed up the front deadbolt so that he’s opposite from all the other doors. I notice that the kitchen door to the garage door no longer works. I call them back, and I’m told that it would be an additional service fee to fix those mistakes. We have a long discussion on the problems. I’m put on hold for 12 minutes. They say «Fine. $ 10 per lock that needs to be fixed.» I think I can tackle the problem so I try to switch the timing on the front door deadbolt myself. This is some tricky stuff. I spend nearly 30 minutes on it.
I call them back, and ask them to fix this one deadbolt. They say, «It’ll be $ 10.» I agree. She talks to the boss for a second. «I just talked to the boss. He said it would be an additional $ 60 to fix it.» I say, «No thanks, «and I hang up. Screw that. Literally. I fix it in 3 minutes.
Summary: They wanted to charge me for stuff they broke. I spent 30 minutes fixing it. How’s that for a business model? I love paying others to break things in my house, and then spend time fixing it.
P. S. I’m glad that Ding Bat roommate is out of here.