Knott’s Dry Cleaners

Used to be a customer of this dry cleaners that was before one of the employees named Kelly used to work here. Kelly knows you and gives a discount. But now since she does not work here and the wife of the owner works she will charge you higher prices to get your stuff cleaned and she is very dishonest.

I brought 3 pairs of pants to this dry cleaners and the lady measured only one pair of pants. «You want all of them the same length?» she said. I said «yes.» «ok, it’ll be ready in a couple of days.» She said. «ok» I said. So I come back and of course the pants she measured were the correct size the other two pants were too short. I tell her to redo it again because they are too short. «ok, come back tomorrow.» She said. «ok» I said. So I go back and both my pants were stretched out!!! I asked the lady «what did you do to my pants?!!» she looked at me and said «I fixed them. My co-​worker and I pulled on them.» «You both ruined my two pairs of pants! When I wash them they will still be too short!!» I said. «How do you know?! We fixed them! You know what go wash them and if they are still too short, come back and we will fix it.» She said. I looked at her like are you stupid?! «You know what, I’ll see you tomorrow and your boss better be here because this is ridiculous! I don’t have time for your nonsense!» I said. And walked out. Of course, I wash them and they were still too short! At this point, I’m furious. I go back I show the lady the pairs of pants again and tell her «I told you they would shrink!» Her response was «oh it’s because you washed them! Next time you know not to wash them!» «Are you serious?! Let me speak to the owner!!» I said. The owner DOESN’T EVEN WANT TO SPEAK TO ME!!! All I wanted was a refund for the damage pants they had caused. The lady tells me «no we can’t do that.» I argued with her and finally left. THIS PLACE IS THE WORST! DON’T COME HERE UNLESS YOU WANT YOUR CLOTHES TO BE DESTROYED!!! IT’S RIDICULOUS! WORST SERVICE! THE LADY DIDN’T EVEN APOLOGIZE! OVER PRICED TOO! $ 80.00 FOR 3 PANTS! 2 OUT OF 3 DESTROYED!!! HORRIBLE!

Ok but I wish they would have taken initiative in fixing my soles and not just the heel if they saw it needed fixing but they just painted the part in black. Gonna try another place.

I’ve been bringing my dry cleaning here for 20 years, and had always loved this place.
Last month I dropped off 6 shirts on a Saturday. They were supposed to be ready on the following Tuesday. I didn’t make it back until Friday, when I was told that they were still working on one of my shirts. They gave me 5 of the 6 shirts. I asked the girl when the 6^th shirt would be ready. «I don’t know» was her answer. «OK.» I said. «I’ll come back sometime next week.»
I stopped in the following Monday on my way home from work and spoke to Peter. He showed me the tag and said the shirt would be ready the following day.
I came back the following day, and the girl working there (the one I spoke to on Friday) couldn’t find my shirt. I stopped by the next day and talked to Kelly, and she said they couldn’t find it either. I explained that I spoke with Peter on Monday and he showed me the tag for the shirt. So as of Monday, he knew where it was.
Not only did they never find my shirt. They didn’t even offer any kind of compensation for the lost shirt.
I guess I have to find another place to do my dry cleaning.

I love coming here. I’ve been getting my shirts for work dry cleaned for a long time by the owner and Kelly! If you come here ask for Kelly! She’s great! Their prices are great and they clean and work on shoes and purses as well!