The Buena Park Hotel & Suites

I was so pleased with my stay at Buena Park Hotel & Suites. The staff was very friendly and helpful, and my room was immaculate and very comfortable. I was so happy that I immediately booked another night after staying my first night. They also have a hot tub and a nice pool. This place is a great bargain for your money. Happy customer.

Old and dingy lobby, room, property. The carpet in the room was really dirty and stained. There was a hole in the floor of the shower that was covered by a wide piece of grip tape, but still indented. There also were no hooks in the bathroom to hang your towels on, they were broken off the door and not replaced. The walls are not insulated, so we could hear the tv of the room next to us that was on all night, we could hear the people in that room coughing as if they were in the same room as us, and our room was located on Beach Blvd., so we had all the traffic noise as well. I’m not sure if the hotel is used by call girls or not, but there was a constant stream of cars and people going up and down the stairs into the room located directly above us, and you could hear every footstep. I would not recommend this hotel. We didn’t get any good sleep while we were there and we felt dirty because of the condition of the room. The pictures online are very deceiving and had I known it was such a crappy hotel, I would have made reservations somewhere else. By the time I checked in it was too late because everything else was booked. I tried looking for some place else while I was in line to check in.

The hotel itself, not so nice. I did not have hot water which would have been appreciated at the end of a long day. They did have someone address the issue right away but I still didn’t get hot water even the next day. This was not a problem for everyone in our group.
The room was dirty, like really dirty. I always check my sheets before I hop in and I am glad I did. There was some foreign material in-​between my bed sheets (looked like a ball of petrified ear wax). There was also some unidentified something in the toilet along with a lot of hair.
The tile ledge by the TP roll looked like it had never been cleaned, ever.
It might be time to start checking in on the cleaning crew.
On a good note, I will say the staff is super cool. I had 2 bus loads of kids to feed at continental breakfast and It was only possible because of the staff Deena & Louis.
You guys ROCK!!!
The shift manager was awesome too. You never know how criticism will be taken but
she was apologetic and professional.

My 2 night stay here was great! Very comfy bed! I am travelling alone and never felt unsafe. Parking lots and grounds are well lit. Good continental breakfast with variety.
I came here for business, but I will bring my family back. Great location with easy freeway access. The staff was very helpful and friendly too!

I recently stayed at this property for 9 nights while I was out in LA doing a bunch of shows. I’m a stand-​up comic so to be able to have my own bed to go back to rather than crashing on a bunch of couches as I’m used to was great. Overall, my experience at the hotel was excellent. First off, the staff was extremely friendly and welcoming. Over the course of my stay I called down to the front desk several times with various questions and the person on the other end of the phone was always very helpful.
The property itself is kept in really good shape. There’s a ton of parking, and when you walk in you’re greeted by a very bright lobby area (a free continental breakfast and 24 hour coffee is on the other end of the lobby). My room itself was spacious and featured a clean, comfortable bed, fridge/​microwave, tv, and clean bathroom. The hotel does a really good job of upkeep; in fact, they actually have a policy that the rooms have to be cleaned at least once every two days. There’s also a nice pool and hot tub in the courtyard area, although it was a little too cold outside for me to take advantage of that during my stay.
This place is not the Ritz, but the reason for the 5 star review is that you get more than what you pay for. The rooms could stand to have a few updates (flat screens instead of tube tv’s with only a few channels, more outlets and lighting, faster WiFi, etc.), but to stay at a clean place with a friendly staff that’s only a few miles from Knott’s Berry Farm and less than 15 minutes from Disneyland and is surrounded by restaurants and shopping, not to mention being of a reasonable distance to LA, you really can’t complain at all. I would definitely stay at this property again the next time I’m in town!

Buena Park sits a little bit south of Central LA, but right off of both I-​5 and the 91/​605, so it’s super easy and quick to get anywhere else in the region. The hotel has lots of restaurants, markets, and family friendly activities within a few blocks. Medieval Times was right across the street… um awesome. And yes we did go.
The hotel itself was clean, our room was spacious and nice (two big beds!) and the staff was extremely friendly and helpful. Would definitely stay again!

Negative negative do not stay at this hotel the staff are horribly rude, guy at the front desk got into a verbal dispute with my boyfriend we cancelled our reservation and I got a confirmation and was advised I would not get charged. I was still billed and they were very rude to me even though the front desk rude «manager» told me I would not get billed. Do not waste your time at this dump!!! if you look at other reviews there are similar complaints about this place. I don’t know who these people think they are but I will be reporting them to the better business bureau. Do not stay at this place!!!

Hotel Is In A Very Convenient Setting. There Is Knott’s Berry Farm Very Close By And A Medieval Times, Pirates Dinner Experience Across The Street. Clean And The Staff Has Been Exceptional! Breakfast Is Good And The Rooms Are Spacious. TV Is The Only Thing That Needs An Upgrade. Not Many Channels But There Is So Much To Do Nearby You May Not Want To Watch Too Much Television.

Terrible terrible terrible Customer Service!!! don’t waste your time or money at this hole in the wall motel. I booked my room through
and I payed a deposit of $ 61.48. So I go to check in at 3pm and the young lady that was checking me in had the ugliest attitude then she told me she needed my credit card and I.D. Which I provided then she says there’s a $ 100.00 deposit and no where on their
page did it say ANYTHING about a 100 dollar deposit. So I looked on my e-​mail reservation confirmation and it was not on there either. I asked to speak to a manager and all the employees behind the desk had no idea where the manager was or when he would be back. They claimed he was in a meeting somewhere lol And anyway I decided I wanted to cancel the room since no one was trying to help me and when I would ask a question I was just ignored by the staff. Finally a gentleman with glasses walked through the lobby and I asked him if he was the manager and he was I explained the situation to him and he also was not interested in helping me with a solution I asked if he could show me where it stated that they needed a $ 100 dollar deposit along with the $ 61 I already paid and once again it was not shown to me I was just told it was in the fine print and how next time I should look better. So being that I am a young African American female that was treated so badly by this hotel staff I feel racism played a major role I hate to use the race card but it’s the only thing that makes sense. So it’s safe to say I will NEVER book with this hotel again AND I will tell everyone I know about my experience and hopefully they will tell everyone they know.

Here now…
Check in staff was indifferent. Not
Rude not friendly– just businesslike. That didn’t really bother me but sometimes a good staff can outshine an average room.
Not in this case.
I would love an average room… This room is less than average. Not the cleanest room I have ever been in. Kids sat on the bed and I made them pull the sheets back first because I just didn’t know if it was clean.
No shampoo, just lotion and a tiny bar of soap.
Paint peeling off the door to bathroom.
Just an overall «ick» factor here. I will be up all night worrying If my car is safe. Doesn’t seem like a safe part of town.
I was hoping to find a new hotel
In Buena Park as we visit frequently, but this is not it. At $ 160/​night, it’s not even close to acceptable. Adjusting for the holiday and free breakfast (which we haven’t seen yet) I would say top price to pay for this hotel is $ 89/​night, but it feels more like a $ 75/​night.
Oh and check out the TV which has 8 working channels. Sorry for the low lighting… Have only 2 working lights in the room.
Just stay somewhere else. This isn’t worth it.

These people are criminals and will steal your money! I tried to book and pay for my sister to stay who was traveling. They tried to get me to pay a $ 200 security fee. In all my travels all over the world and booking online in foreign places, no one has ever asked me for that. They then proceeded to cancel my online reservation and since it was booked the day of I was charged the full fee. These people have no idea about customer service and cannot be trusted with your cc info. In addition they run a piss poor hotel. Stay away!

I had a great stay here. The room was clean and quiet, the breakfast was great, the staff was welcoming upon arrival and helpful when I needed extra supplies or had a question. I stayed right off the pool, which was surprisingly quiet, I’d recommend a room facing the interior/​pool if that is your goal. The location is terrific, right by Knott’s Berry Farm and right off the highway. Tons of dining options nearby. I have no complaints, and it’s a good value for the price.

This hotel is «under renovation,» so I thought there might be some minor issues…
The room was well decorated, simple and cozy. The beds were comfy, sheets and pillows were soft and clean… I didn’t expect the hole patched in the shower, but that’s not a big deal, right?
But while showering, I saw a bar of soap… And it wasn’t mine, a so hadn’t opened mine yet. YEP. Someone else’s, presumably the guest before me. GROSS.
I also, uhhhhh, saw a bed bug. A BED BUG. I had never seen one before and had to google an image. FREAKING NASTY to find while my baby, son, and husband are sleeping in these beds. WHAT THE CRAP.
Needless to say, we won’t be back. And I will be talking with management in the morning.

Convenient and cheap. Staff is friendly, and it’s nice to have a pool, though I’ve never used it myself. BUT…
The AC in the room emits an odor like cat pee. Must be mold or something and needs a new filter.
Bathroom area smells of human pee and coffee.
Entire room smells like someone smoked in here for 50 years and then recently there was a no-​smoking sign, but the carpets were never changed.
Only two outlets, hidden behind furniture. Not useful for modern travelers who need to charge electronics.
Bathtub drains very slowly.

I made the reservation in my name and of course they wanted a credit card on account for a deposit. The hotel was already paid for through Travelocity. I was traveling with my mother and siblings. My mother gave «Al» her credit card. Al refused to accept her credit card because she wasn’t on the reservation. My mother presented her ID, however Al still refused. When I gave him my card he refused to accept it as well because my ID needed to be updated with my new last name. He refused to waive policy. He refused to allow us to speak with a supervisor. He refused to give me any phone numbers in order to contact a superior. He wasn’t wearing a name tag and refused to give me his name until pressed. I turned to my mother and said that this was bullshit and while walking out I told her that he was an a**h***. At that point Al yelled after us and said we were no longer welcome.
I contacted Travelocity and received great service. They tried speaking with Al about resolving our problem, however Al would not accommodate. He was so high on his horse that he was incapable of understanding the situation. He stated that we used profanity and yelled. Last time I checked a conversation between two people (wether profanity was used or not) is between those two people. Just because Al was able to hear my mother and I talking doesn’t mean that he was directly being spoken to.
Again, I restate, Al was left in charge and believed himself to top dog. He took pride in sending two women out of the facility without a place to sleep for the night. When asked several times why he refused to allow us to speak with a supervisor Al continued to reply our business is done and if you don’t leave I will contact the police.
Al also needs to work his hygiene.
When I emailed their corporate office I was dismissed. I was informed that their policy is set and they wouldn’t do anything to accommodate me for my inconvenience. I an thoroughly disappointed in the lack of concern for the customer.
Travelocity helped us out immediately! They were able to get us a night at the Best Host Inn. They are located just up the street at 8530 Beach Blvd Buena Park, Ca 90 620 (714)828−3582. Best Host provided us with a goodie basket and treats for the kids. The front desk clerk (who wore a name tag) was pleasant and kind. He told us that they get a lot of guests with these problems from the particular hotel.

Paid around $ 69 a night for a room with 2 queen beds. We stayed for a week while going to Disney. Room could use a serious updated it had old TV’S and the carpet could have used a cleaning. The AC unit was old and didn’t really have settings, it was either freezing cold or hot no inbetween.
Front desk staff was friendly and the «breakfast» lasted longer than most. The selection was all carbs; waffles, doughnuts, toast, bagels, cereal (2kinds) and oatmeal. Would love for there to be more of a selection. WiFi was hit and miss. Parking was AMAZING! Never had to look or wait for a spot.
Will probably stay again in the future if the price is right. Would pay more if they did some updating!

This was the first time We have ever stayed here and I will definitely will be booking with them again. The service in the front desk was nice I got helped right away. I am very happy with my decision and the price of the room was not that bad either. I got a good deal when I booked it online. When we first walked in we noticed our room was clean the ac was on and it was nice and cool. Our beds where very comfortable mattresses where clean, Bath room was also clean. The only thing we didn’t have was a microwave or a mini fridgehow sad bc I wanted cold water in my room. but I got the basic room so I guess it’s extra if you want that in your room. But it is ok I didn’t mind being that I was only staying for the night. But that is why I rated this hotel a three star.

I booked this hotel through
to get a good deal. Their room is quite clean, neat and well equipped. It is just that they don’t have a lift so you have to carry luggage your own. It is more to the inn than hotel and suites. But hey, they have a nice swimming pool.

I was iffy about this place from the mixed reviews, but found that this hotel is very lovely because we got a recently renovated suite. From other reviews, I can tell the other rooms weren’t as nice.
We arrived late (check in starts at 3pm, arrived at 10pm) and was told that they had given away out room already!
I was very upset by this seeing how I had reserved several weeks in advance was told that as long as I checked in before 2am It would be fine. I didn’t complain, however. They upgraded us to a suite for no extra charge, and even gave us a discount on the deposit fee!
PROS:
Beautiful suite
Spacious
Comfortable bed and pillows
Bathroom and shower were nice
Refrigerator (not present in normal rooms I think)
Free breakfast, although I didn’t go
Free wifi, adequate speed
CONS
Only give you tiny bottles of shampoo, lotion and two bars of soap. I had to go buy shampoo from a nearby walmart.
Not many TV channels
Lock didn’t work so we used deadbolt instead
Overall, really nice hotel! But I wonder what the room/​hotel experience would have been like if we had gotten a normal room instead.

Had some travel credits on the credit card about to expire, so this hotel provided a nearby stay-​cation. It was a’ight. No fridge or microwave in the room made for a pretty expensive list of restaurant buys. There are many options within walking distance, so that didn’t help keep me away from the grease factor. A two minute (maybe five at most) will get you to the nearby Burger King — just past Outback Steakhouse.
Further down the street you got McD, Flame Broiler, Subway & some taqueria place. If you get to La Palma Ave, head east and there’s a whole bunch more… Chick Fil A, Panda Express, Golden Bowl (a small teriyaki chain), Carls Jr, etc. Ok, that being said, it still would have been nice to save money and microwave some meals or keep mayo on hand for some tuna salad. (Yeah, I found out about the Best Foods mayo packets on Ebay a bit too late. My stay had ended before I saw them.)
I don’t know exactly what it was, but I did get sick staying here. After a couple days, I was kinda nauseous, kinda lightheaded… maybe there is a mold or asbestos problem? As soon as I would leave for work, I’d feel better. Also confirmed once I checked out of the hotel. Maybe it is because I believe fresh air is good for me. I couldn’t have too much of that since the windows have no screens on them. If I open the window, any kind of bug could fly in, person could reach in – or climb in for that matter.
One more issue was the housekeeping crew. They repeatedly ignored the DO NOT DISTURB sign. They were inconsistent on their cleaning. I had dirty cleaning rags just left on my computer chair one day. They threw away my brand new sponge I brought to clean my crock pot (my attempt at improvising a «home» cooked meal), one of the days the curtains were left wide open for anyone to see directly into the room (and I was on the bottom floor) until I came back from work, they never left enough toilet paper since they didn’t clean every day.
Enough about my gripes, there were some pros. There is a game room upstairs in the lobby with a small pool table and a handful of video games. There is a crane game in the actual lobby. They also have a gift shop. I didn’t get to use the pool or jacuzzi, but it was there for anyone. A few vending machines for snacks & drinks. Their (free) ice machine didn’t seem to always produce enough, though. The free breakfast was fruit, bagels, waffles, toast, cereal, muffins… everything you’d need for a carb overload, never any meat.
As for the room itself, it was roomy. Large king bed and couch. Shower water temperature was always good… there was always hot water no matter what time of the day. However, the water pressure in the shower could use a little work. Iron & hair dryer included in room. As other reviewer said, there appears to be an option for ethernet connection instead of wifi, but I was unable to try it. Wifi is decent, I was able to stream Hulu on it.
Its an ok place. Despite getting sick, I may try here again if only for a few days, if only in a pinch. You do get what you pay for, and I only paid about $ 350 for the week. I guess I understand the sub-​par cleaning crew. No comment about front desk staff. Not great, not bad… just «there».