West Coast Dental of Buena Park

Went to get mi tooth pulled! An it was super fast an the dr. she was amazing I am deff gona come back for more of her services! After being in pain for 72 hrs she has givin me so much relief! Thank you dr!!!

Would not recommend this place front desk never returnees your call puts u on hold and never answer it just hangs up I had a wisdom teeth that had to be removed I when in their with pain they told me they had to call my insurance to verify it took them 3 months for that and that was cause they never called I had to go Inn again and again to verify if it had been approved never apologize for not calling they just had me wait even longer so I’m just supposed to wait here in pain until they get their stuff straight. I called yesterday to update my insurance they couldn’t help me said they will call me back never did worst experience ever it’s been now 5 months and nothing had to change dentist office for me and my daughter worst front desk ever …

I came here for the first time about a month ago an I was really impressed with the customer service, everyone was really friendly and helpful! The doctor was really nice an made me feel comfortable here, the girl that explained what treatment I needed was super nice an very knowledgeable, she even got me approved for a no interest payment plan!
Since I had such an amazing painless :) experience I made appointments for the rest of my family!!!

I’m only giving this one star because apparently you can’t give 0 stars on Unilocal.
Let me first start by saying that I’ve never written a Unilocal review. I’ve just been so upset by this place that I’m compelled to put it in writing. And find another dentist. This place has literally brought me to tears multiple times and I can’t take it anymore. And now that I read the reviews, I am kicking myself for not going to their Unilocal page before I visited. Here are my complaints:
1) Every time I come in, it takes a minimum of an hour before I’m even seen… and that’s WITH an appointment and ONLY for a teeth cleaning. If you look through the comments, you’ll find this is a common complaint. Because it always happens. Every. Single. Time. I’ve. Been. There.
2) This is the only dentist office I’ve ever visited that you actually get more face time with the financial people than you do with actual dentists. It appears I’m always being encouraged to do things that are not covered by my insurance. It makes me think that they are in it for the money and not for patient care.
3) They almost extracted my daughter’s tooth because it should have been coming out by now. She was crying her eyes out — so much that they had to stop and they couldn’t perform the procedure. She came back another time and another dentist who saw her said an extraction was not necessary. And guess what? Her tooth fell out naturally just a short time after that. She would have gone through a serious procedure for nothing. Or, maybe they were thinking of how much $$ they could make off her.
I have so many complaints but I think my hand would fall off from writing them. Trust me – a person who NEVER writes reviews and probably won’t write another review in a lifetime — save yourself a lot of time and money and find another dentist.

I came here for a check up and felt that I was in and out pretty fast! The reception clerks we’re very friendly and once the doctor saw me, she discussed the possible options for the «various» cavities I had (I rather not say how many) I also enjoyed that the coordinator that goes over the costs clearly broke down how much I was going to pay and offered adorable payment plans. This was s great overall experience considering my last dentist overlooked all the cavities I had and just told me I needed to floss more.

Really good experience with dental assistant and dentist … Went in for an 8:00 am appointment and already about at 8:30! :)

BEWARE!!! Seriously I have no clue how this place is still in business. I needed a few filings replaced with white ones, I have great insurance through my work so I wasnt too worried about it. I show up for my appointment and some a woman in scrubs (who I later realized was from their billing department) told me initially it would be some $ 750 per tooth. After some back and forth she came back and said she would cut me a deal for $ 125 per tooth. Something in my gut didnt feel right, so I told her that was too much. TWO HOURS LATER and im still waiting in the chair to be seen.
She comes back and tells me I need some special laser cleaning for $ 125 because the dentist «diagnosed» me and I was not allowed to have a regular cleaning. After asking her several times what I was «diagnosed» with she eventually dropped the issue, obviously cause she was BSing me. Turns out all I had to pay was my flat $ 50 deductible for all the work needed!
The dentist is mediocre, and I had to come back to get one of the fillings fixed a few days later because I couldnt bite down properly.
They had to put in a request to get some overlays approved, its been over 2 months and I havent received a single call about it. I reached out to see how long it would take and turns out they NEVER put in the request. They said they would call back within a week with an answer because insurance responds within that time. Its been over 3 weeks and I still havent heard back. THEY ARE THE SHADIEST with their billing practices and completely unreliable.
Stay far far away, it is not worth the trouble!
Also the chick leaving the 5 star review below me is their employee — morons…

After looking for a new dentist near my house in Buena Park, I chose West Coast because it was close to home. At first, the intake process was nothing special, forms to fill out, the normal health iinsurance stuff. But then I met the staff and all my worries went away. I needed a root canal and the staff here were very understanding and friendly. Dr. Koh made me feel at ease and made sure I was fully comfortable before starting the process. All the staff was above and beyond what I expected. Great job guys. Keep up the good work!

Dont go to this dental office!
There expensive !!! They force you to do the work even without the approval of your insurance! The staff here is evil and greedy!!! They dont care if there patients pay thousands of dollars!!! And the wait time will take you the whole day just to clean your teeth!!! Horrible experience!!!

I used to love this office. I’m not sure what has changed but this is the second time my son and I showed up for an appointment and had the receptionist tell me I couldn’t be seen. Today it was because insurance I’d closed on Saturdays… um then why do you schedule dental checkups on Saturday? After the last appointment that they canceled on my I decided to give them another try… I shouldn’t have given them a chance. The receptionists used to be friendly and helpful… the new girls are horrible. I will not be coming back. Too bad too because I loved the orthodontist and my son now needs braces.

1^st visit and I was so disappointed with this dental office. Visit was for myself and my 3 Teenage kids.
We arrived at 11:00 and were here till after 5:00!!!
Eddie was very nice and in general the staff was nice but I don’t and won’t recommend West Coast to my family or friends. Did not expect to spend my day off the entire day at a dental office. If there were an option to rate less than a ¼ of a star that’s the ratting I would give.
Ofelia

Horrible! I came here for an emergency tooth extraction and had to wait in a very noisy waiting room for hours when I had an appointment.
They had to put me under general anesthesia and told me they would give me nausea medication which didn’t work. Thanks God I had my own and could take it after I was able to stop throwing up.
They showed no compassion or concern for my condition or interest in my comfort. It felt more like being on an assembly line.
They also failed to give me a crucial tool (a plastic syringe for shooting water in the hole where the tooth was that all dentist’s give extraction patient’s) and therefore I was unable to clean the hole properly and got an infection. I was high on the anesthesia otherwise I would have asked for one. But how could then not give me one. It’s dentistry 101.
These guys SUCKS!

This place is the worst dental office I’ve ever been to. My first visit I was in the chair waiting an hour and a half just to get my teeth cleaned. They told me from my X-​rays I had a few cavities and they would be taken care of that day and the dentist left. A woman I assume is in charge of the billing came over and had me sign the form for my fillings and said someone was going to come clean my teeth then do my cavities. After my teeth were cleaned I waited and they said I had to come back for fillings. Really?
So I went in today for my appointment and I waited an hour there. Someone finally came over saying they were going to fill 4 of my cavities and I would have to come back again for the other 4. WHAT?! No one EVER said I had 8 goddamn cavities to which I believe is complete BS. I told whoever this person was that last time I was in they said they were going to do my fillings and I don’t have time to keep taking off work to come in. I was told that THEY don’t have the time to do these 8 mystery fillings and I have to come back. I told them I have NEVER had to leave and come back another day to finish dental work before and that it’s bogus. They stayed that’s how they do things. I walked out.
Completely unprofessional. I would’ve never went in the first place knowing this is how patients were treated. 1800 dentist had high recommendations so I had hope. Also, I saw the dentist last a year ago for a cleaning and didn’t have one cavity. All of a sudden I have 8 and I’ve kept up good dental care since last year? Bullshit.
DO NOT GO HERE. I’m going to call my insurance to make sure I’m not charged for anything I didn’t have done, I don’t trust them.

I have being a patient at this location since 2011. All I can say is good things about my experience at West Coast Dental! They make me feel at home and at ease (this is a must for me @ the dentist). All Drs that I have seen from the General dentist to Specialists have all being kind and soft handed with me. I truly feel comfortable in their care. (I’m petrified of dentistry and needles). All patients, that I see or hear during my visit, leave with a smile despite the type of treatment done that day. They take their time to thank, hug and compliment all staff members at this location. This is what makes me, my husband and my kid (and lots of other family members and friends that I have referred there) comfortable and confident of their ethics!
My finances has always being taking into consideration! The treatment coordinator always has a solution for me to be able to get my work done regardless of my financial struggles at times! I have check with my Insurance a few times the charges and always being right. I acknowledge my coverage is not what it was 15 years ago. But my teeth still need to be taken care to make me a better happier person to spread some love to these bitter world!
I HIGHLY RECOMMEND THIS DENTAL OFFICE TO ANYONE! Dr Koh and all staff are GREAT! You can ask any of their loyal patients while waiting for your dental visit!

I don’t even want to give this place one star. My daughter was seeing the Orthodontist here, and was in a retainer. I called to make an appointment because she broke her top retainer. That was 2 months ago, I still to this day have not received a call back from them to schedule an appointment. This is not the first time this has happened. I called to reschedule a missed ortho appointment, and the RUDE receptionist told me she couldn’t make the appointment, and that I would be transferred to the voice mail for orthodontics. I proceeded to tell her that they never return my calls, and she said, «sorry that is the best I can do.» They are so unprofessional and they have no customer service skills whatsoever. I wont even get started on the dentist side, its just as bad.

I haven’t been to the dentist for a couple of years and my friend recommended this place. It is close to my house and I decided to give it a try. I was not disappointed. The location is very convenient, it’s located in the Buena Park downtown shopping center so it has a huge parking lot in the back. Office is big, fairly new and modern. The staff were nice and helpful. I went on a weekday so waiting time was like 5 min after I filled out my new patient paperwork. Got x-​ray, check up, cleaning, and some fillings done, which were long overdue. Of course I had to pay co-​payments but they were reasonable, hey dentistry is never cheap nor covered 100% by insurance, so I don’t know what other ppl are complaining about. They even offered financing with no interest for first 6 months or something like that, it was nice even though in this case I didn’t need that. The doctor was nice and had a gentle touch so the whole experience went pretty smooth and almost painless.
Overall I’m happy and will come back. Definitely will bring the rest of my family.

They will overcharge you. I’m touring dentists to find honest one.
They recommended us to have $ 150 copay deep cleaning. Yes I understand it, but forcing anti-​bacteria laser treatment as well costs over $ 600 copay despites other dentists never offered. Though Deep cleaning destroys tar tar where bacterias reside and they can be killed by medication very easily like Listerine, they stick to laser treatment.
They also recommend gold crowns with copay $ 700.

Don’t let them take advantage of you… Paid over $ 6000 for braces and my contract was suppose to be $ 5300. You rarely get to see the orthodontist doctor and when you do they talk to you like your stupid. You put all your trust and faith hoping you are in good hands and your not! 4 other opinions from other ortho dentists and they say after 3+ years of braces there’s no way they should still look this bad. Even my own dentist was very upset with the work. I am now deciding to remove the braces and start new somewhere else. Lesson Learned… NEVER AGAIN at West Coast Dental of Buena Park
This is not my first issue with them but will definitely be my last!

Nice staff, but they seem to treat their patients as ATMs. Went for a regular cleaning, they tried to say I needed a deep cleaning for a $ 600 copay. My insurance booklet says the total cost should be $ 100? They refused to do the regular cleaning which is what I made the appointment for (and what my insurance covers 100%) so I walked out. I suspect they’re overcharging. Talked to two other people I personally know that have been here, they both said the same; they were told a deep cleaning was required and were given an insane copay to pay. Both of these people went to other dentists who told them that their teeth were fine and no deep cleaning was needed. That’s all I needed to hear. Never returning.

I got ripped off. This dentist is all about money and he squeezes it out of you. Not to your face, of course, but he makes his staff do it. Policy. No, its called greed.
I got insurance and they were my Providor. I was not supposed to have any copays, but ended up spending thousands of dollars because they neglected tho tell me of the other materials that were lower cost.
First, got a quote. whoch was cose to $ 8000 for ny FREE dental work.
I had to pay up front, and ended up giving them an extra hundred (cash on sat) towards another upcomuing crown. But we found out that the tooth was too damaged so he removed the tooth. So instead, he saw that i had a silver crown in the back and since we wasnt getting the crown I already paid for, HE TOOK OFF MY SILVER CROWN and made a new porcelain crown for my 3 year olf crown I just friggen paid off!
So now I am starting to see the shiesters for who they are, I decided to only do the work my insurance will cover. On Tuesday, I went in and told himI was done. So now they are telling me I had to wait to get my hundred back. They did payables on the 15^th. I said, ok well TODAY is the 15^th and they wanted me to wait an extra MONTH to get paid for the Cash I gave him 3 days prior. I threw a fit, at least got my refund the last day of my filling treatments.
I RAN from this office. Save yourself the time, dont ever go here.
But if you want a FANTASTIC DENTIST THAT I FOUND, Buena Park Dental on Commonwealth.