Campagna Franklin N MD PC

Tried to schedule an appointment with the doctor. INCREDULOUSLY rude receptionist acted like I was a sales person at her front door to her home at 9pm at night. When I told her my symptoms she panicked, thinking it was a heart attack and told me to go to the ER. I explained it was an ongoing issue and I’ve had a health EKG recently so she continues with the new patient process and says the doctor will call me next week and schedule me in a month. What?!! So I tell her this urgent issue and I don’t get a call for a week or an appt for a MONTH?! I question this and she gets more rude about how that’s just how it works and she can’t do anything about it. She gets nasty so I say I get it but am just trying to understand and I ask her not to be rude. She goes IM NOT BEING RUDE! YOURE BEING MEAN! Hahaaa… Mean? What am I 12 years old? I laugh and say «Mean? Because I’m asking you about how the scheduling works?» She hangs up on me. She was certified INSANE. She did a great job of losing a potential new patient for this doctor. I would seriously consider the doorkeeper he has. Horrid.

I chose Dr. Campagna somewhat randomly when I needed a primary care physician (closest to my house that takes my insurance). I have not had call to see him very often but both he and the nurse practitioner in his office have great bedside manners and are responsive in office or on the phone. The office staff is nice too.
I have been able to get same day appointments, but sometime the wait is overly long. Also, his clientele is mostly older (geriatric frankly). This didn’t affect his ability to treat nerve damage in my arm or a strep throat, but he floundered a little when considering what medicines to proscribe a nursing mother. His office is a little dated, but I have generally found that to be the case with primary care physicians (and chiropractors) in Buffalo.