Euphoria Salon & Spa

My experience started off great everyone was very nice and accommodating… because they were gonna take my money… when the colorist was complete my hair look orange so she applied a toner… n said it would last. Two weeks and three days later my hair is orange on top and I spent 190 dollars on my hair. I called the salon figuring they would fix it for Me considering the amount of money I had paid and the short time frame after. They told me there was nothing they could do for me and hung up. When I pay top prices I expect high quality customer service even after I’ve left the salon. Very disappointing.

Massage by Jen. Knowledgeable, professional, excellent. She was very thorough, asked specific questions before we started, and was very specific in her work. Best massage I’ve ever had. Ever.

BEWARE!!! After 2 years of not having time to get my hair done, due to having 3 babies, I finally decided to treat myself to a stellar cut and color. I brought a couple photos in of what I wanted, and the stylist, Maria P., assured me that this was her specialty. She charged me $ 240, and promised that she could achieve this look. Instead, she cut my shoulder length golden blonde hair up to my ears, and dyed the back red and the top yellow blonde. It looks absolutely ridiculous. It’s uneven, sloppy, and it looks really silly– I seriously look like a bird. Please see the pics I posted, as it speaks volumes as to how experienced these stylists are. Not at all even close to what I wanted. Even after the obvious destruction of my hair, the salon manager still charged me $ 140– her only solution for me was to come back the next day, for a different stylist to fix the damage. I came back the next day, and was told that the only way to fix the mess was to chop it off even further. Stylist Molly, who was very rude and snooty about the situation, told me that the cut looks very similar to what I wanted based on the pictures, but the only way to fix it would be to cut it off even further. She refuted the fact that Maria screwed up, and instead tried to cover for her and tell me that the cut and color was what I asked for– it was very catty situation. She spent 6 minutes shaving my neck and snipping the ends unevenly. So, in the end, I now have a reverse mullet with a red back and yellow top– shaved up neck. It looks so bad– like a 1995 throwback hair cut. I tried to contact the owners of the salon, Marlene and Tony Gigliotti, to seek a refund so that I can have my hair professionally corrected and the cut fixed– but they still haven’t returned my messages. This place is a joke– they are highly overpriced, the stylists and staff inexperienced and extremely rude, and the customer service is terrible! Please do your research and choose a salon that has a better reputation– Euphoria is the worst salon I’ve ever been to.

If you are thinking of getting your hair done do not I repeat Do Not go to Euphoria at the galleria mall. Don’t get me wrong the hair dresser is good but not 300.00 dollars good. This is not Southbeach or mid town Manhattan its Buffalo and most of us don’t have that kind of money for a color cut and blow-​dry. If we do have that kind of money we are hopefully smart enough not to spend it on our hair. I really feel like I was taken advantage of. I will never step foot in that salon again. I also would like to add that the Aveda products that they sell are not that great. When I walked in I told them that I wanted my roots touched up and a trim. They didn’t listen to anything I said, they did what they wanted so they could rack up a huge bill so much for listening to your customers.

Let me start off by saying I am one of the clients most hairstylists hate because I only get my hair done once a year if that. The employees at euphoria understand that and do not try to pressure me to come back (even though I know that is what they want). The whole experience at euphoria is phenomenal. When you first walk in you are offered tea and water. When your hair is being washed you receive a scalp massage and then you receive a hand massage while you are getting my hair done. I have always been completely satisfied with my hair. I have received perms, haircuts, coloring, and perms from this salon and have never been disappointed. Maria M is by far my favorite, however, all employees are great. At one time I went to another salon and they pretty much ruined my hair — I was going from light brown to dirty blonde and ended up with pee-​yellow hair. I then went to Sally beauty and colored my hair brown myself. This quickly faded and my hair was all different colors and shades. I went to euphoria in a panic and Maria was able to both calm me and fix my hair. She also did not hassle me as to why I went somewhere else to get my hair done. I would highly recommend this salon to anyone and everyone. All employees are open minded and extremely talented.

Gordon is the best stylist for me! I have been going to Euphoria for just over 3 years and the first time I was a walk in and Gordon was somewhat new to the floor as a stylist. He always does a super fantastic job and takes a lot of pride in his work!
The staff that I have come to know as a regular are all very nice and the service is truly awesome! I cannot wait to return to the new and improved Euphoria in June!

Jamie is amazing — she truly took the time to make my dream hair style come to reality. Highly recommended!

Pricey, trying to book appointments they messed it up 3 times. The massage was nice. My friend got a hair treatment and her hair was worse after. Not worth the price

I went for a cut and color. The stylist man-​handled my head the entire time. He seemed nice enough, but my color looks horrible. He made no attempt to match my roots to the rest of my hair, and I now look like I have orange roots and brunette ends. He was incredibly rough the entire time too. My cut took all of ten minutes, I didn’t even notice the hair he trimmed off on the ground. Now that it’s dry I can’t even tell it was cut. The blow dry was rough, and my hair is flat on top, and frizzy on the bottom. My ends looks worse than when I went in. I paid way to much for a mediocre (at best!) cut. I’ve never cried over a cut before, but I did today.
I got the impression the salon was just trying to get people in and out of the door. Very little time was spent on my hair, the stylist seemed like he was in a hurry. I left with hair dye smudges on my cheek, that the girls at the front desk said nothing about. I noticed the hair dye on my face ten minutes later in a dressing room in another store. I cleaned it off myself. I’m never going back here again. I won’t even go to have my hair fixed.

Only taking a star off because it was pricey! I got a chakra balancing massage from Jennifer. She was running late and the staff kept checking to make sure I was ok! My massage was wonderful, the aromatherapy was great and i felt SO good after! I definitely recommend her to anyone.

This is a full service salon in the Galleria Mall. I like that their shampoo chairs are actually comfortable. At other places I feel like I’m breaking my neck every time i use one of those chairs. They give you free scalp and hand massages which are great to relax. They use aveda products which are botanically based. They also offer makeup application and waxing services. You can buy Aveda products at the store as well. They have Aveda hair care and body care and make up available for purchase.

Great attention! You really feel welcome in this salon. I was very satisfied with Jenn, she did an amazing cut and color.
I’m upset with the ala carte pricing. I want to be informed of what I’m spending and why. I felt like I was being up-​charged. I understand it’s an Aveda salon, however, I think customers should be told of added services to their bill before they get it.

Went there with some extra time I had to have my hair color fixed. I believe the girls name was Molly who did my cut and color and she did an awesome job. My hair had been two tones because I let it grow out since theist girl who highlighted it made me too blonde. Molly found hi and low lights that looked natural and kept the blonde color I wanted. She also did an excellent job on the cut. Aveda is a little more expensive, but well worth it. Being from DC I didn’t think the price was too bad. Would definitely go back!

I went on a thursday to have my med length hair colored to ombré it ended up all one color except the bottom inch was blonde. I had brought in a picture and had discussed that alot of the issue was that my hair was not as long and that I had tried extensions in the past but they slip out the stylist said she did extensions and could make them stay so we made an appt to do that. The stylist recommended some color saving product as well to preserve the color this day totaled to $ 221.42. I came back the next day and sat still for 3 hours while the extensions were put in. The stylist recommended that I get a special brush and made an appt for 6 weeks to have the extensions checked this total was $ 385.75. 3 days later I called the salon and told them that 14 extensions had already fallen out even though I was following all the rules of having extensions. I was out of town so I was unable to come in right away so I made an appt for 8 days later. When I got to the appt I had lost 27 extensions the stylist apologized and said I am so sorry this happened. At this time I mentioned how much my color had faded and how it was starting to not match the extensions even though I was using the color protector product she suggested snother product and made a 8 week appt for retouch. After she tightened all the extensions to my suprise I was charged even though the extensions fell out thru no fault of my own another $ 175.19. The very next day an extension fell out in the shower by tge 3^rd day I was upset I had lost 5 extensions the color was faded out and I still didnt have the ombré look I wanted I called the salon to complain and was told by the spa manager that the hair manager was on vacation and she could not help me I would have to wait to talk to her so meanwhile my extensions are still falling out the color is still fading and I have spent a total of $ 782.36 plus the cost of extensions in 12 days :(

After having been subjected to all kinds of torture at Aimee and Amy, I sought the comfort of an Aveda salon, and the one on Elmwood wouldn’t call me back! (f*ckers)
Lo and Behold, the mall place was awesome! Vinny talked me through everything before he even touched his scissors, then proceeded carefully and thoughfuly, suggesting we stop were we did, and if I was unhappy in a few days I could come back for a touch up.
Ended up loving my haircut, loving the product Vinny suggested, and then there’s the added bonus of the Aveda post-​haircut mini-​massage. Always welcome.
Highly recommend this place, especially for guys who don’t want to look like the Sabres bench.

I went on Saturday for a deep tissue massage. It was awesome! I have looked high and low in Buffalo for a massage therapist and I think I found her at the mall! The room was very warm and comfortable, nice music and afterwards there is a brush and stuff to freshen up with (part of the deal) that the massage therapist left behind. I am not sure I want to tell the name because then she will be too busy to see me so let’s just say she is a manager, she has an awesome personality and give a very good deep tissue massage. I will go back for a massage.

Maria Muscarella at Euphoria changed my life with one of her haircuts. Seriously. I don’t know what she did, but suddenly, 20+ years of hair confusion, identity crisis and mediocrity were resolved with a pair of thinning shears and a new set of swoop bangs. Maybe it’s because she’s in Buffalo, where everyone has my kinda curly hair — as does she — but she just got in there and GOT IT DONE. The result looked like a mullet when blown out, but when I did it myself using the products I picked up there, it worked. How often does that actually happen?
I can’t speak for the rest of the studio staff, but Maria’s worth braving the Galleria experience, especially since you get a shoulder massage thrown in to make you forget you’re in the mall. (That said, Aveda’s always a bit of a splurge, at least by B-​lo standards, so be warned.)

Twice. I can’t believe I made the same mistake twice.
Unless you are really hoping for a mullet, please just don’t do it. I’ll be growing out my too-​short top layers for the next five months now.

Pros:
Offered hand massages numerous times
Offers water or tea
Listens to what you want done
Offered to do complimentary retouch on makeup
Cons:
Sloppy (I asked for a peekaboo dye job and she managed to splash some dye onto my face)
Pricey $ 130 for cut, hair dye.
Besides that, I love how she cut my hair but I don’t think I’d be going back to them if I wanted my hair dyed.

Salon itself is nice — if you’re into that sort of thing — not really my scene.
I go there based on my wife’s past dealings there. WE really go for the massage and a pedicure for her!
Speaking of massages, ‘Jen’ gives the BEST massages! She’s cool as she always remembers your name as well as what ails you!