Lenscrafters

The first time I came here a couple years ago, I had a pleasant experience. I was in and out in less than an hour.
However, this time around I was not so fortunate. During a Buffalo windstorm my glasses had a fatality and I couldn’t see. I had an appointment at 12:40pm for an eye exam a couple days later. I expressed to everyone I came in contact with I had to be somewhere at 2:30pm and could not be late. That didn’t really seem to matter since I left at 2:15pm without a pair of glasses and was told that my glasses wouldn’t be ready for 10 – 12 days. I picked out two frames and told them I would have to return later.
I came back around 4:00pm expecting things would be ready by then when I was hit with another bombshell, the glasses I spent forever picking out would not fit my prescription. Ok… then WHY THE HECK DID U LET ME PICK THOSE OUT.
Response: I didn’t know. INCOMPETENCE.
So I pick another set of frames and I’m told they can put a temporary pair of plastic lenses in a frame until the glass ones come in. I picked the frame I wanted the temps in, went to dinner, had a beer, and expected stupidly for things to be straight for me to pick up.
WRONGO.
I tried on the temps, wrong frame and better yet wrong prescription. I put on the glasses and I told the worker I couldn’t see and these gave me tunnel vision. He told me I just had to get used to the new prescription. I told him no I didn’t and that something was wrong. 15 minutes later he nonchalantly rolls up and says «Oh I know why you can’t see, we put the wrong prescription in.» WHAT?!? Why does he even work here. At this point it’s around 6:00pm and he tells me to come back in an hour. I told him I couldn’t and they had better be ready tomorrow.
Fast forward to this morning, because I had already missed enough school and work and needed to eventually see. They have my glasses ready (surprisingly). The worker helping me was a manager and did not seem to care or is unaware of human emotions to realize I was unhappy, even after I voiced this to him. I told him to cancel my contact lens fitting and refund my money for it. He did so, very complacently, not really caring he lost a sale. I asked if there was a different manager I could speak to, he told me sure. Then I asked to speak with him/​her he then tells me no one is here but him.
Really?
I told him to have the GM call me. That still hasn’t happened yet. I will NEVER be going to a Lenscrafters again because the experience was that bad. Plus they were so unapologetic nor did they care I COULDN’T SEE.