Millennium Hotels and Resorts

Had a great stay at the millennium, staff was very friendly and helpful, they offered me a ride to pick up food for dinner & shuttle service was also included to the airport. Pool area was also very nice and the rooms were cozy and comfortable.

This hotel room was purchased with an expedia deal ($ 50/​night) with my plane tickets!
When we got to Buffalo we didnt realize until we arrived that taxi’s are expensive and limited and über or other rideshares dont exist. So we used the lil hotel phones in the airport and were able to call Millennium for free and ask about a shuttle, they said it was included for free with our room and would be there in 10 minutes. First impression very positive, even though it was an older shuttle, but it worked just fine & cant complain since it is free, and the driver was very friendly and knowledgable about the hotel and restaurants and shopping nearby.
The hotel itself is an older tower directly behind the Galleria mall (200 stores & many popular chain restaurants like Dave & Busters, Cheesecake Factory, PF changs, etc. etc…), plenty of parking as it is shared with the large lot of the Galleria mall. We walk in through revolving doors (which I later realize are very popular in Buffalo), to a large clean lobby w/​a beautiful fountain & décor and friendly smiles at the front desk. The ladies were very nice and accomodating, told us they found our room immediately and even asked if we wanted our booked room or needed extra beds or suite space, etc…
Downside we realized a high school Prom & Undergraduate Graduation party was being held at the ball room & pool/​tropical dining/​courtyard area and so it was very loud during the day with people talking and drinking. Tons of kids yelling and running around.
We got to our room and the beds & room looked very clean (2 queens, w/​a leather chair & ottoman & desk), there is a wood large balcony (not private) that looked over the very nice tropical courtyard/​pool area, tiny closet area w/​iron board & iron.
The bathroom looked cleaned, but a small wash cloth was missed (on top of the shower curtain) so we grabbed it with our clean towels & threw them on the floor & asked for more towels, NBD.
The next day we left early morning and came back around 2pm and our room had not yet been cleaned. I think they start from the top & work there way down as they were finally reaching ours (2^nd floor). We asked it to be cleaned & they came and did it right away. We waited in the cool old school arcade room on the 2^nd floor & played games (0.5-.75 cents a game, quarter machine in the room, street fighter, racing games, shooting games, etc…).
We came back to the room half hour later and it was spotless. New sheets & comforters (Im a marker, meaning I put a tiny spot of pen/​lipstick on corner of sheets/​linen to make sure they actually change it).
We checked out the bar that night and it was large, friendly bartender, lots of tvs w/​the games on. The drinks were big, kinda weak, but if I were to ask he was nice enough to add a lil more booze.
We also ordered bagels for room service (3, very pricey (5 bucks each)) but came fast.
Best part of stay was at 1am we asked for a late check out and they gave us until 1PM! Awesome!
So we got what we paid for. It was a pleasant stay. Clean decent rooms. I would stay again if I found the deal again and if I ever came back to Buffalo.

Stayed 1 night here in a Deluxe King room on the 6^th floor and had a pretty good experience. After booking online, the check in process was speedy and staff was friendly. The room was clean and somewhat recently renovated. Bed was very comfortable, TV/​cable didn’t work perfectly, floor was quiet, elevators were fast. The only real issue was the «free wifi» that barely worked at all in the room and around the building. The pool was temporarily closed when we arrived due to an «accident» which was unfortunate. Good location close to Walden Galleria and other stores/​restaurants.

Hotel was pretty good but the night staff really made the time we spent there perfect

We had a very pleasant stay the staff was friendly & gave us great service. It was a last minute decision my husband & I made to stay overnight after checking out the area since we may be moving here… The waiter in the bar was so nice telling us about different area & the food was good.

I haven’t spent the night here. I attended a conference and a polish happy hour. The staff was nice enough to give me a room to pump in. That’s right– a private hotel room to let me pump. No bathroom. No coat closet but a room. It looked really nice! The food is pretty good. The lobby has cucumber and lemon water. Lots of parking and really close to the mall. It looks very clean to me. The staff is friendly and warm. If I needed to stay here, I would. Close to a lot of chain places to eat and the bar here seems very nice! Oh! And they have vending machines for coffee, soda, snacks and any toiletries you might forget.

We were coming to Buffalo by car from NYC to support my daughter at fBuffalo State (about 15 minutes away). We chose this hotel because of price and proximity to stores and restaurants. We were pleasantly surprised by 1. the outgoing personalities and friendly greetings and 2. a clean, refurbished room. The bed was a queen size but felt like a king. The room was clean. My only concerns were that there were not bags in the ice bucket (small issue). I do suggest adding a sitting chair for the room. The desk and chair were nice but we were not there on business. I will choose this hotel again for the excellent customer service and proximity to restaurants, stores and Buff State. Great job.

I came to the Millennium for a conference, so didn’t have much choice in the matter. The hotel was generally nice, and the staff were friendly and helpful, especially housekeeping. The rooms were recently renovated, which is typically an improvement, and it may have been. However the modern décor was cold, and the view expectedly dismal given its an airport hotel.
My biggest complaint was in the bar. Our server had no idea what wines were available and the wine list we were given was not updated. While the food was good, the service prevented me from eating here again during my stay.
Another note in the food. I have attended many conferences and this was the first time a banquet offered a fresh and appetizing meal. The room attendance for the conference lectures were great and they made sure fresh glasses and water were always available.
**** If you are planning on coming during their continued renovation project, be aware of noise and a heavy smell of paint in the halls and bedrooms. While I understand these things have to happen others may not be able to deal with this and should exercise caution while they staying here during their improvement.

Very bad, squeaky ac, noisey neighbors, bad wifi connection, and planes right outside your window at 6:20 am. Avoid at all costs.

Stayed here for 3 nights with a friend for a funeral. We are both now covered with bed bug bites. Reported it to the hotel — no manager on site. The on duty supervisor called housekeeping to «check on report of BB situation». Less than 5 minutes later she gets a call saying they found nothing. She refused to even look at our legs even though we offered 5 times each. We were informed that the bite marks take 3 – 5 days to show up which is a complete lie. For our troubles she took off one night. We go back up to our room and it is left in the same way we left it — not even a cover turned up, shades not open (only minimal lighting in the room). We left out suitcases in the hotel and put our clothes in plastic bags. Went to urgent care got meds still itching next day went back to urgent care and new meds to relieve itching. Both physicians said bed bug bites. We specifically asked if the Department of Health had to be notified. She reassured us that the people who investigated were trained by DOH. After pressuring her a little more she finally admitted they were hotel employees not from DOH. So we called DOH.
The room was old — the sink had rust lines at the bottom, shower never looked clean, toilet ran all the time. Found multiple different dead bugs on window sill. The bed you could feel the bed springs and would make noise each time you turned over. Only a desk chair was in the room — looked like it was missing several prices of furniture. There was no deadlock on the door — not reassuring. One night/​day it poured buckets — the window by the elevator the ceiling was about to come down from a leak. Almost didn’t need to go to Niagara Falls to see falls — the hotel covered it with the same white towels guest use. Comforting.

2 is too low and 3 is too high. I took the summer deal which included a $ 25 food credit. I confirmed on check in the room service was included, but was not advised of a extra charge. I got to my room, meet my welcome guest, found out that the Internet did not work (30min spend on hold) and realized I had no room service menu. The staff sent up a photo copy, no mention of the fee. I ordered my meal, on the recommendation of the staff. I ordered rice — which was a up charge of $ 2.00 no mention of it being wild rice (seasoned a la lipton’s). My meal arrived as did a $ 6.00 gratuity which was built into the cost. $ 37 dollars and it was a passable meal. The chicken was very salty but the veg and bread was very nice. No items were missing off my order and the $ 5 house wine was better then expected. Would I stay here again? No. I can get a better hotel for the same price. The room was upgraded but. The TV was hard to work. And please be advised that the hotel smells very strongly of fresh paint for those who are sensitive to that.

Below is an email I sent to the rooms division manager two days ago. This serves as my review.
— — — — — — –
Hi X,
I wanted to share feedback re: my stay last week for my sister and I. I am very busy but thought it deserved a few minutes of my time. I booked two rooms for Tuesday, June 2^nd and Wednesday, June 3^rd through American Express Platinum. I had asked for the best hotel they had near the airport. I was coming in for a funeral and from a work event and really wanted something relaxing. Am Exp said the best they could find was a 3 star which was your hotel.
We arrived around 11:30 pm and I had one 70 pound bag and two others. I have a «broken» back and so I make every effort to stay at nice hotels with good bell and valet services. There was no one outside to help so I ran inside and asked Michelle if someone could assist. She said Phil could. I waited and waited and finally I unloaded the car and then Phil showed up. No apologies or anything for making me unload the car myself and having all my luggage dumped all over the front of the hotel.
Also when I checked in with Mark (I believe is his name) I asked if he was the manager because I was first upset about not having any help unloading the car. His answer was a simple «no.» He seemed like he rather be anywhere than doing his job and clearly had no interest in my concerns. Not a smile or any customer service orientation whatsoever. He would last one day working for me with that attitude. Definitely in the wrong job.
We were given rooms 168 and 170. My sister went in to grab last call at the bar while I told Phil to meet me at the rooms to unload the luggage. Apparently because of construction he had to go around the building and so I went to room 170 and waited and waited. I finally called Michelle and she said he was coming and then said he was knocking on the door and no one was answering. She was clearly confused. I didn’t understand that as I was sitting on the bed with nothing to do but listen for the door. I couldn’t prop it open. So I looked outside my room. I called Michelle back and said there is no one outside our doors. She said «Oh he left the luggage in the room.» Now Phil knew we had two rooms and that I was going to meet him. If someone doesn’t answer the one room wouldn’t you check the other? I had to move all that heavy luggage over to my room. I asked Michelle why he would just drop off the luggage while I sat next door and waited and she also didn’t seem to understand my point… that he should have looked next door.
When I looked down the hallway where our rooms were located (after weeding around furniture stored in the hallways) it reminded me of my college dorm — but much worse. I am glad I brought slippers with me because the hotel gave me a very unclean feeling. I also couldn’t find any plugs to charge my phone or use my fan. I would assume this is a business focused hotel but it certainly doesn’t even have the basics. My sister also never got her room cleaned. It was somehow missed for service as she didn’t have a «privacy» sign on the door.
The absolutely only redeeming quality of that hotel was the bartender Derek. He understood customer service. His service and drinks were great. He is outstanding.
We had dinner one night at the bar. It made my sister ill to look at it and she tried it and couldn’t eat it. The portions were huge which was nice but the quality to me was ok. It was edible but unfortunately my sister didn’t get dinner that night as it made her sick to look at it. Presentation wasn’t great.
You definitely do need the renovation but that will do you no good if you don’t do anything about the poor service. These folks are clearly not trained. Mark and Phil were horrible. Michelle tried. She did give me a wake-​up call (in fact two by mistake in her efforts to make things better) on time and did give me 20% off of the two rooms for the last night. That was very nice and likely all she could do at that point. However, I am not cost conscious and all I really wanted was an enjoyable stay during a really bad week.
Also my bed — not sure what was wrong with it but made a lot of noise when I would get in and out of it. Didn’t feel bad but it was broken or something was wrong.
I travel a lot around the world and have to say that was my 2^nd worst experience at a hotel. Before I post anything on TripAdvisor or Unilocal I wanted to give you the courtesy of a my feedback first. I really believe our stay warrants a rating of 1 and certainly no more than a 2. It was that bad all around.
Very truly yours,
X

Treated well. Great location. The room we had, had a stairway to the bedroom and on the bottom was the living room. Very nice place to stay at a decent cost!

We booked this hotel yesterday for a birthday party. We booked it for the pool and «spa» that they claim to have. They do have a pool but the room in which they have it is SO COLD WE NEEDED OUR HATS WINTER GLOVES AND COATS! So all the parents who didn’t swim (which usually parents don’t) were FREEZING!!! And THERE IS NO «spa»! When we complained they said there’s nothing they could do, it’s because of the «dome» in the room… I’ve been at many other hotels of this style, never a problem… they told another guest the heat was broken. DONT GO HERE IF YOUR GOING DURING THE WINTER MONTHS FOR THE POOL!!! The hotel staff did not care, they weren’t apologetic, didn’t offer anything for our inconvience, were acting like WE were bothering THEM! Horrible experience! Also the rooms are dated and smelled like smoke!

A bit rip off but still cheaper than other hotels around. The room was ok i guess… the stupid air vent kept me up all night. It was also kind of creepy, i had to sleep with the lights on.

What a dump. The 70’s called. They want their hotel back. Seriously who smokes in a hotel now? It’s 2014. The pool was pretty awesome. Until the 40 other swimmers crashed it. I walked to the front desk to complain about the smoking in the morning and had to step over a pile of vomit in the hall. They were surprised to hear about the smoking.

The staff is friendly, but the services offered by the hotel is average. This hotel offers no real amenities, there is no true concierge service. The free shuttle is inconvenient to take, as there appears to be one shuttle for the entire hotel and has no true set schedule. Hence you always get stuck waiting as it drops off another hotel guest. The free internet service is painfully slow, and the walls are very thin. I heard more than I would have liked from my neighbors! Very uncomfortable.
It’s fine if you are traveling on a budget, or are just spending a night or two on business and would like to stay near the airport. Otherwise, I would opt to stay elsewhere.

The Backstreet Boys once stayed here, and loved it so much, that it inspired their 1997 album «Millennium». Robbie Williams single is also named after this hotel.
Will Smith tried to buy this hotel and rename it «Willennium» but the owner dictated «it’s here and we like it», and that he should «go back to Miami» and that they would only waste his money on a muppet even if they took it (i.e. «Gettin’ Miss Piggy Wit It»).
I don’t understand all the bad reviews of this hotel. I stayed here awhile ago and it was really nice. Definitely one of the best hotels I’ve stayed in. Clean looking. Cheap on the internet. The bed was nice, the shower was good. I don’t remember a fridge. I liked the chairs, desk, and TV.
I didn’t like that they put that security debit on my card, but then they gave me a credit a few days later. It’s all good.
So yeah. If you wanna meet the BSB and the RW from TT (but NOT the Fresh Prince, he’s boycotting it, which is sort of like girlcotting something, but male), then stay here.

I’ve never stayed at this hotel. But I have been there for a number if events in the meeting rooms there. From a wedding (300 people) to a friends birthday party (60) to various local group meetings of different sizes I think I’ve been in all their rooms, big and small.
Parking here is pretty easy which is nice. It’s also well lit which is great!
The quality of the food has varied but in the past year it’s been consistently edible (or as edible as possible when serving many people at the same time chicken).
They handle groups well. They are good with timing and flow. Food is served hot. Coffee must be good as I see many getting seconds. Desserts are very tasty.
If I were planning a group activity and needed a meal this would be on my list to consider. But if I were planning a birthday bash Id find a venue with a better wine list. But for group or industry meetings this is a fine choice.

I only stay here out of desperation when the nearby airport hotels are booked. Though they note themselves as an airport hotel, they are in fact several miles distant from the Buffalo/​Niagara Falls Airport. However, what they are close to and darn near a part of is the Galleria Mall. In fact many of the guests who stay here are Canadians who prefer to do their shopping at the Galleria rather than in the pricier Canadian malls.
The Millennium is somewhat seriously dated with worn as well as some soiled carpeting, chips in the furniture woodwork, in need of some fresh paint, lousy sound proofing between the rooms and though it books itself as Three Star, I can only go Two Stars.
It has a huge parking lot, but always seems to be packed which is something I have a difficult time figuring out unless most of their guests drive two or more cars. If you arrive late, you may even have difficulty finding a space.
The business or computer section in the lobby charges 20 cents per minute for internet and 20 cents per page print copy. There are only three computer use stations which are rather grungy and dated in appearance. In fact they clearly give the appearance of something left over from the days of DOS or maybe even UNIX. A somewhat redeeming factor is, however, that the entire hotel does have a very good Wi-​Fi system.
The entire setup of the hotel is rather goofy with a fountain like pool in the lobby having a dining table set right in water in the middle of it. There is also a large atrium area with a swimming pool and every time I have been there, it had an area set up for weddings.
The rooms are large, spacious, but again somewhat dated in décor and during the morning hours the hallways always seem clutter with cleaning crews.