Sweeney’s Garage

I’ve been bringing my car here for years, my whole family comes here.
We have always been extremely happy. I love their new text messaging! I can’t always talk on the phone and love it! If I have any questions I just call and everything is taken care of!

I had a pretty decent experience here today. My car decided that it wasn’t going to start Sunday afternoon, but I was able to get it going again on Sunday evening. I drove it over to the garage for them to look at. First thing the next morning I received a…
text message
yes you read that right… someplace that actually doesn’t want to talk on the phone with me either and would prefer to communicate via text…
telling me that they couldn’t replicate the problem, but the technician would continue to look at it to see if there was anything that stood out that might be wrong.
Around 10 AM (2 hours later), the front office texted me again and told me that they had replaced by air filter and done some cleaning of my cars insides. They gave me some instructions that if I have the same problem again to not try to restart the car, but rather have it towed there so that they could diagnose the problem.
The front office took my credit card # over the phone and cashed me out so I never actually interacted in person with anyone. Kinda sweet.
Now, the reason for the 3 stars… I would have liked to have been consulted prior to any work being done. The total was just under $ 100 for an air filter replacement (which I didn’t authorize) and a fuel throttle cleaning. I would have authorized the work, but would have liked to have approved it prior to it actually being completed. I would definitely return to this place, but with the caution that before they perform any actual work that I authorize it after receiving a quote.
Update: Received a few texts regarding my experience and this review. I was offered a refund of the services provided. This isn’t at all necessary, but I do appreciate the gesture and the outreach earns an extra star. I’m very much impressed with the customer service and appreciate their responsiveness.

I’d agree with previous positive reviews. Sweeneys was honest and efficient. If I ever need auto svc again. I will go back to them.

I am finding myself conflicted, because I want to use very strong positive language to describe how great this place is, and I want you as the reader to take me at my word.
Honestly, this is by far the best auto shop experience I have ever had. It was my first time for them and I needed a tow. They told me to sign up for AAA first and it saved me 40 dollars. They are honest and this place is the best.

Told me my rack and pinion needed to be replaced because it was leaking a $ 800 job. Didn’t get the job done and two years later my power steering hasn’t gone down a drop They are a bunch of liars trying to get money off of who they thought was an inexperienced college kid. Oh and they failed my inspection because of my wipers. WHO DOES THAT?! Will never go back there

I would like start off by saying how lucky I am to have run into the great people that run Sweeney Garage. They were extremely welcoming and provided me with excellent customer service. In terms of quality of work done, outstanding; they were able to diagnose the cause of my engine misfires and fix it within a couple of hours. My car drives as good as new and I would not hesitate returning to them with any future car problems. Thanks!

An impressively honest and conscientious garage. I’ve been taking my cars there for 20 years and have always been impressed with the quality of work and advice that I have received.

I have been here twice and both times have been pleasant. The first time I came here to get my car inspected and the front disc rotors replaced as they suggested. The second time they replaced the battery. They always explain what they are going to do and how much the job will cost. I don’t have much of a clue how much auto repair costs. But I think the price is reasonable here. They have wifi so I can work and wait.

A 20 minute job took an hour! All I needed was replacement of the power steering return hose! I wish I had the equipment to do it myself!

Very recently. by battery light had been flickering on. I brought by 2007 Toyota to Pep Boys for a systems test and was told that my alternator was going. In total, with a new alternator and belt, it would cost me $ 550. Knowing how often a female can be overcharged, I decided to drive home and do a little research before dishing out $ 550. I called around to several garages, including Sweeney’s. Sweeney’s was not only the kindest on the phone, but quoted me at $ 441, over $ 100 less than the other car shops I called. So I decided go with them.
It was the best experience I have had at a car shop. Phil was incredibly nice from start to finish. In order to tell me my car was ready, I received a text message which was better than a call in the middle of a work day, in my opinion. When I picked up my car, he greeted me as if I had brought my car there my whole life. He walked me out to my car and cleared the snow AND had topped off my low windshield wiper fluid (something neither Pep Boys did at the systems check nor Midas had done during my oil change a week prior). He also gave me a recommendation for an auto body shop that could fix me cracked bumper at a responsible price.
Sweeney’s Garage is one those few businesses that still exist that value their customers. This was my first time there and will certainly not be my last. Whether it be my next oil change or something more extensive, this is my new car spot. A great Buffalo business!

I have never had such a pleasant experience with a mechanic before. Making an appointment online is very easy and they are very fast in responding to find a time to get your car in. Everyone in the shop was very friendly and made sure I felt comfortable while I waited, and the repair was done in no time. I was taken back to my car when it was done and was shown exactly what was wrong and how it was fixed. Between the great service and affordable price, I will definitely be back.

I’d give this place 6* if I could. The front office management is great. They tell you exactly what’s wrong with your car and all of the options available. I’ve never come across a more honest and friendly auto repair place in my life. Heck, they’ll even bring you into the garage to show you the issue!
If you’re in the northtowns, or even in the southtowns, this place is worth the drive for the service. They do everything but body repair. I just wish they had weekend hours.

The best service experience one could hope for. Sweeney’s has a professional, courteous, knowledgeable staff that seems to care far more about the satisfaction of its customers than making a quick buck. The quote for my service was slightly under $ 500; I ended up paying just under $ 375 — being charged less than I was quoted served as both a highlight to my day and a way to reinforce my opinion that Sweeney’s is a class act.

There are two things that are terribly hard to find when I move to a new city: a great/​affordable hair stylist and a reliable/​honest mechanic. I searched the internet. I requested Unilocal assistance. I asked friends and co-​workers. I called around. I did everything I could to find a place. I did not receive a consensus on any one shop, but I appreciated how much online feedback this place had so I called them.
When I called, this was the only shop where the mechanic spent a lot of time with me on the phone. He explained prices, different options, etc. He was very kind and customer oriented. Based on this interaction, I decided to take my car to Sweeney’s for a brake inspection. They charge $ 25 or 30 for the inspection to encourage a sense of integrity which I understand. If you do need new brakes, this money goes towards the overall charge. Turns out I did not need new brakes (phew!) and the mechanic gave me extremely detailed information on how everything looked and future repairs. The owner was also willing to provide some shuttling if necessary which was helpful. Overall, I would happily return to this shop as they appeared both honest and informative.

Finding a fair, and well trained car mechanic is tough these days… But, I finally found one!
At the bigger garages and dealerships, I often feel that I’m being rushed in and out (and my car will be rushed too). I understand that they’re busy, but it definitely leaves me with an uneasy feeling when I can tell they’re multitasking while listening to my car problems.
But, at Sweeney’s this is never the case. This is the kind of traditional family business that Buffalo was built on. My experience there put my faith back into honest car repair!
The customer service was great. While my car was being repaired, they called me daily to give me a very detailed explanation of what they were doing. In fact, everyone I talked to was very helpful, and sincere. I knew what they said is what they meant.
**First time an estimate was actually higher than what I was charged! WOOHOO!** Even if the outcome was different, I wouldn’t mind giving a family owned business that is honest and has great value the money!