Tortora Property Management

To summarize: Rude to tenants, doesn’t return tenant calls, a liar and will take your money without providing you due services. Will literally let your property fall apart without doing any repairs.
the last month of service (June 2014) he pocketed or did not transfer ANY of my tenant rents and put me in the hole for over 1,000 after an already horrible year. He allowed one of my properties to deteriorate due to water damage so much (by not taking care of drainage or the gutters — would have been a simple proactive fix) that i now have to spend 20k on foundation repair!!! I have a hole in the basement wall which was certainly not there when i last saw my property which was only about 1.5 years ago. THANKS VINNY! and when i came to buffalo in May to look at my properties you told me you didnt have the key to the side door to get to the basement, knowing full well that all those issue were down there, and didnt say a WORD TO ME ABOUT IT!!! Now everything i worked for for 4 years will be spent on repairs! THANKS FOR BANKRUPTING ME! 100 year old houses? of course they are its BUFFALO! doesnt mean you cant be proactive and take care of the repairs BEFORE they get out of hand! I will make it my personal agenda to spread the word and put tortora out of business because i dont want other small time investors to lose everything they worked so hard for.
More atrocities by Tortora:
Used their «services» for about year and a half to manage my two properties in Buffalo. (yes im small time, so maybe that’s why he doesn’t give a hoot) I hired them because they claimed to be «tough on tenants when it comes to rent» i liked that. However they most certainly did not deliver on the said promised rents. I understand that some tenants can be delinquent and its not always easy to get money out of them but i literally have a missing rent from at least one of my 4 units every month. They charge you PM fees regardless of what you get, so no matter what i make its $ 80 a month per property in fees. How can you charge someone for rents you dont deliver rents?
They also charge for lawn care and snow removal which they NEVER DO and my tenants can all attest to that. I just received at $ 150 fine from the city for grass after a warning letter, which i had to immediately pay not to risk that fine doubling. Did tortora offer to reimburse me? Instead they charge me $ 500 agreement termination fee after i gave them a month notice that they were being let go (and conveniently was not reminded to put it in writing). Then I was told the tenants try to «pull a fast one» when PM companies are changed and that was their excuse for not collecting 3 of the 4 rents the last month they worked for me. Still got charged the $ 80 fee per property, regardless!
I constantly had massive repair bills without any explanation or them contacting me to notify me of whats going on. They dont seem to have any internal guys doing anything All im told is «eh it had to be done its been a rough year». This past year i made ZERO money. Years past i had a 15−20% ROI. That has to at least partially reflect on the PM. I traveled to Buffalo from New York to check on my properties, when I arrived he claimed he didn’t have the keys to let me into the basements. Later when I asked for property keys to be given to new PM, he claimed they only have a master key and they cannot give it out. So why couldn’t I be let into my house basement if you have master keys??!
Vinny has zero people skills and is extremely rude and disrespectful to all tenants. Even the really good, paying tenants. He calls them names like «white trash» and tells me they are a «pain in the ass» when they try to come by to PAY THEIR RENT ON TIME! He most certainly will not win you any points with your tenants if you are a landlord. All my tenants are now jaded and nervous about any property management firm thanks to Tortora. I have to try to win their trust with a new company. Hopefully i can finally start making money again.

BEWARE!!! Horrible service. I went with this company at first and have had nothing but problems. Huge mistake for an out of town landlord like myself. It was very difficult to get in touch with the owner Vincent. He would never answers all my questions asked or just give me attitude about my questions. I would never recommend this company to ANYONE PERIOD! Do yourself a favor and look around because this is not who you want holding your money (which i never got any) or your property (house got broken in and vandalized and had to pull teeth to get a sub-​par police report from him).