M.A.C Cosmetics

I went here today, not only did they package the wrong product, when I called and tried to get some information about exchanging at a location closer to me, Natasha treated me as though I was lying, and then gave me the run around and hung up on me twice, then Taylor, also rude, pretended to be the manager, then the truth came out that she wasn’t she then proceeded to yell at me and tell me I could not make my exchange and she couldn’t help me, but you sold me a product and put the wrong one in my bag. GO ELSEWHERE. Mall of GA Macy’s is a far cry from the great customer service you expect from Macy’s.
By the way they originally put the wrong color on me, when I said I think it’s too dark, they insisted that was my skin, when my friend who was with me (who formerly worked for MAC before moving to GA, and still only uses MAC) advised that they should try another color cause what they were using clearly made a dark splotch on my face. The MAC «artist» (if we must call them that), says, «oh well maybe cause I did it with a q-​tip, all my brushes are dirty», um eww, why? Shouldn’t you clean them in between customers or when you first walked up to me and asked to help. Or perhaps when you prior to placing liquid foundation, prior to asking if I want liquid or powder. Eventually, we made our way around to the correct makeup selections, and my confirming what items I want to purchase I watch them ring me up at the register, but somehow the wrong items are in my bag.
I had to speak to a Macy’s Exec Manager to confirm I can make a simple exchange with my receipt.
NEVER AGAIN!!!

Very slow. No customer service skills and inconsiderate… enough said. Don’t waste your time or money at this location.

Atrocious: There are three people here right now (6÷30÷14, 4:16pm) and only one of them is working. There’s a tall, heavy set AA girl who is completely useless. I asked her for help and was flatout ignored. She’d rather go in the back and nibble on whatever her funky (no really, she stinks) behind is eating. Whoever she is in the back entertaining is either on break or just as useless as she is. There is one girl out here doing makeup and helping customers on the floor. Send these other two useless flunkies home. Wish they had on badges so that I could report NAMES. I spend too much money on this brand for this type of treatment. No more.

There is a specific girl name Kelly who works at MAC inside of Macys. I have been buying my makeup from them for a few years now but this woman stands out. Her great customer service actually keeps me coming back to the specific location. She recently got my mother to fall in love with a lip gloss she’s been looking for… for years. I’m not sure how to let Mac know what a great asset she is to their company, so I figured I’d write a review here. She knows exactly what colors work well with you and has great customer service, I cannot brag about her enough!!!

I have been using M.A.C’s Studio Fix «Powder Plus Foundation» compact for years now, and it is still my favorite. Although the price has gone up each year «due to inflation» (per one of the M.A.C employees), I continue to spend $ 27+ on 15 grams/0.52 ounces of Studio Fix. Why? Because it is worth it!
This particular M.A.C is located in the Macy’s inside the Mall of Georgia, right by the mall entrance from the cosmetics section. It’s also right next to the Women’s Shoe department.
Most recently, I went to this M.A.C to get a foundation match and also buy a new Studio Fix compact because I was running low. I wish I could remember the name of the kind woman who had helped me (and I thought it would be on my receipt, but later found out it wasn’t), but she and one other M.A.C employee were busy when my sisters and I walked over. Although her co-​worker didn’t say one word to us, this particular employee cheerfully told us to give her a few minutes and that she would help us as soon as she was done helping another customer. Sure enough, I only had to wait about 5 minutes or so when she approached me with a warm smile.
I told her I wanted a (liquid) foundation match, and she quickly found a shade that was pretty close to my skin tone. However, my sisters thought it made me look too pale (yes, paler than usual!), so the employee found a shade that was slightly darker, which looked great! Since I was planning to buy the foundation another day, I requested a sample to try out at home (which is the norm at most cosmetic stores). She happily prepared a sample in a little plastic container so that I could try it for a few days before I ultimately go back to make my purchase.
After my liquid foundation match, I asked the employee for her opinion on the Studio Fix shade that I was currently using — NC30 — since I was about to buy another one. She told me that it looked a little too dark for my skin tone, which I didn’t even consider since I had been buying the same shade for years. I really appreciated that she helped me find a lighter, more flattering Studio Fix shade — C2. She showed me how it looked over the liquid foundation, and I thought it looked great, so I went ahead and bought a new shade of compact for the first time in years!
Overall, this M.A.C Cosmetics inside Macy’s gets 4.5 stars for their quality cosmetic products and this wonderful employee who assisted me recently. If I find out her name upon my return, I’ll be sure to update my review accordingly because she was awesome. However, I have to knock off ½ a star because the price for the Studio Fix compact (as well as their other cosmetics, I assume) has steadily been increasing by 50 cents every year. Fortunately, each compact usually lasts me about a year, so I only have to buy one once a year.
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