VoiceNation

Buford, United States

1.7

6 reviews

Accepts Credit Cards

Contacts

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Telephone:
+1 866-766-5050
Website:
www.voicenation.com
Address:
5089 Bristol Industrial Way Ste C, Buford, GA, 30518
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Bussiness info

Accepts Credit Cards
Yes

Today

Today –
Local time (Buford) 10:47 PM Friday, May 30, 2025

Business hours

Monday –
Tuesday –
Wednesday –
Thursday –
Friday –
Saturday –
Sunday –

Description

Specialties

VoiceNation is the answer you’ve been waiting for. We’re the most innovative provider of live answering service, virtual pbx and voicemail services in the country.

The difference with VoiceNation is the ongoing staff development program, which helps grow our staff in all areas of their lives — not just in the workplace. We are a people growth company, not just another answering service.

Save money, grow your business & never miss another call!

History

Established in 2003.

VoiceNation can trace its roots back to the earliest days of voicemail development. While head of voicemail development for ITT (Cortelco division), VoiceNation founder Jay Reeder had the opportunity to create a test lab. He tested all the latest voicemail technologies and validated what worked – and what didn’t. Jay used his research and knowledge to develop revolutionary voicemail systems with scalability that is unmatched even today.

VoiceNation was officially launched in 2003 by Jay Reeder and Graham Taylor. As architects of our own technology, we’re able to offer features and benefits that previously were not affordable for small-​to-​medium businesses. With our team of brainiacs, we can adapt capabilities to mimic features and functionalities that our customers, partners, or resellers request. It’s our dynamic approach, innovative solutions and creative team that makes VoiceNation a company of firsts and positions us as a knowledge leader in the industry.

Meet the Business Owner

Jay R.

Business Owner

Jay Reeder has been a pioneer in the telecommunications industry since 1994 when he founded his first company Revox. He has continued to innovate and launch new business ventures revolving around virtual telephony, voicemail services and professional live answering service.

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6 reviews of VoiceNation

No registration required
Place rating: 1
Stockton, CA
Very unethical business practice. They require a 30-​day notice to cancel their service. So if you cancel now, you still pay another month. Stay away from this business and save your money. There are many excellent services out there.
Place rating: 1
West Covina, CA
I have had many complaints about rudeness from the people answering, sometimes I have called to check if they answer and there was no answer or take long to answer. My line was drawn when they wrote down a wrong number on a very important phone call I was waiting on. Feels like they are in a rush on every call and not worry much about quality of the call.
Place rating: 1
Longwood, FL
Terrible service. Our calls are recorded so we are able to monitor the quality that Voice Nation’s operators provide. We have many complaints from our customers of operators being rude to them. When we have monitored calls, we have also witnessed on many occasions, operators who sound like they are not happy to be answering the phones. And we’ve witnessed by monitoring calls, it taking more than one minute of the phone ringing for Voice Nation’s operators to answer calls. While calls were answered quickly at the beginning of our relationship with Voice Nation, the norm has now become over 1 minute of ringing for our customers to speak to an operator. They claim that they are hiring more staff to better handle the call volume, but this has been going on for awhile. They should be able to monitor their own volume and plan accordingly, so I’m not buying that excuse. This is unacceptable, and we are shopping for a new provider.
Place rating: 1
Pasadena, CA
Terrible. They make your clients wait over a minute before they answer the phone and they don’t send you messages telling you that people called. Missed calls = missed clients.
Place rating: 1
Los Angeles, CA
I am very disappointment by this company and will not use their services.
Why I am unhappy? Well, I singed up to their service and chose the wrong service. I called them up literally 5 min after I singed up and asked for cancellation. The operator said that the Accounting office is closed (I called at 6 pm) and they would take care of it /​call me.
Well, I did get a call but was not able to answer. Never the less, they never canceled me. I called back again 2 times and each time they told me the accounting department is closed (they close 5pm eastern time).
Last time I called, the sales department told me that they dont close accounts/​cancel accounts on the phone, they only do it online. Practically, they are giving you the run around. Why cant they just cancel an account that was created 5 minutes prior? Why do I have to login, sign in?
I will just do a charge back and not sign up for the service that I was planing to get from them. Very disappointed, Voice Nation is not a customer oriented business and has bad customer service.
Place rating: 5
Indianapolis, IN
Voicenation gets the job done and met our needs. Interface is intuitive and easy to use.