Geek Squad

I dropped off my laptop for a simple data transfer on Monday. I left specific instructions that two folders were to be backed up. They told me I had to buy a 64 mb usb stick for $ 25. The backup plus usb were $ 127. I was told the laptop would be ready Wednesday. Thursday I called and was told the usb was not big enough to take the whole laptop. Nobody bothered to call and tell me, although I explained that’s my work laptop and it was an emergency. Finally Friday I called, and Agent Hunt handled it personally. He even called me before ending his shift to tell me that it would be a couple of hours more and Agent Freddie would handle it.
I called at 6:00 and Vanessa answered the phone. I said I was about 10 minutes away. She was rude on the phone. Told me I needed an appointment for 6:15. I arrived at 6:20. There were two people, sitting at the counter. I approached, saying I had an appointment and she growled, «I’m with a customer!»
I then stood off to the side for about 10 minutes until Agent Freddie came out. I got his attention and he brought out my laptop and handled the transaction. The manager passed by and I complained about Vanessa.
I was just leaving a one star review because of my anger at Vanessa’s unprofessional behavior, but Hunt, Freddie and the manager made up for it, so it’s 3 stars now.
Freddie was nice, but

A bunch of idiots that have no knowledge on technology what so ever. I came to them with my laptop that wasn’t turning on and I told them I had tried anything. The guy at the counter kept on pushing the power button and examining the outside of the laptop as I told him its not turning on Ive tried that. Then asked me if I brought my charger as he needs it to try to see if it turns on. No– this is best buy, don’t you have a charger?! And I just told you I tried that and it doesn’t work. I asked him if it’s fixable and he tells me «It probably is but you should just get a new laptop». Without checking anything or examining it. Ha. Thanks for the info

Worst Customer Service Ever. Waited in line for about half an hour and when I finally got to my turn. The guy tells me that he won’t be able to install my invisibleshield for my phone. Apparently the lady that does the installation is on her break. Completely wasted my time.

WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. We have purchased multiple plans through Geek Squad at this store only to repeatedly be told to basically screw off. I bought a new computer there, at the time they told me to add my old computer, which I bought there, to the plan. I did. When I brought the old computer in they said «oh, we can’t fix those». WHY DID I PAY FOR THE PLAN THEN?!
Next, for my business, I buy three smart phones there and am talked into the «Geek Squad» plan as opposed to the Sprint warranty because it has «in store replacement, loaner phone, etc…»
Well, I end up cracking my phone, go in the store, am told «just go home and do it online». Ummm… I don’t have a «Loaner» at home… «Oh, we don’t do that anymore, you mail it in, just go home and do it.» Ummm… my contract says in store loaner, but ok, whatever, I’m here now missing work, you’re here getting paid. Do your job. After insisting for TWENTY MINUTES, he finally process my replacement.
Next phone cracks, online isn’t working. Come into the store. Ask for help, am told that she «doesn’t do phones, I’m a computer repair specialist». I say, «Ummm… you personally did phones about a month ago when we got them, aren’t you also in a high position here working for GEEK SQUAD?!» «Yes, Geek Squad doesn’t do phones, you need to go take care of this at home.» I refuse. I PAY Geek Squad every month for a service, Geek Squad PAYS her to stand in front of the sign that SAYS «Geek Squad Mobile Phone Service». I LITERALLY had to argue her into HELPING me after she finally admitted SHE doesn’t like dealing with phones because SHE has had to spend «hours with customers». WHO CARES, YOU ARE GETTING PAID! The poor customers are the ones spending HOURS with you NOT getting paid but PAYING for your crappy attitude and service.
Two days later I’m trying to get an iphone, that I bought there and was replaced by Geek Squad ONLINE after once again going into the store for help and being told to «just go do it myself online». I come back because online is NOT working, Geek Squad prick sends me to where they SELL the phones because «no one at Geek Squad knows how to activate phones». First lie. I call him out on it because the Hispanic lady had, begrudgingly, done it on Friday, two days earlier.
He then says, HE «Doesn’t know how to activate it.» I call him out on his SECOND lie as he personally has activated a phone for me before this store’s Geek Squad decided, on their own, «They don’t do phone service anymore.» DESPITE what it says online, DESPITE what my contract says, DESPITE pointing out the sign INCHES from their face saying they do.
Absolutely the rudest, lying, don’t want to do their job, PEOPLE I have ever met let alone «professionals» I’ve ever had to interact with.
This wasn’t just one experience. I can count right now off the top of my head SIX TIMES we’ve dealt with the same crap from the same two people that work there because they talked us into this crappy contract that pretty much retains NONE of the value and services it offered when we signed on.
HOW IN THE WORLD do you let people like this work for you? People who wear a shirt that says, Geek Squad, stand in front of a sign that says Geek Squad mobile service and just LIE to a customer’s face REPEATEDLY because they can’t be bothered «with phones.» Seriously livid.

We signed up for a 3 year service agreement hoping to have local, reasonably priced IT services for our computers. We took a MAC desktop computer into Geek Squad at Best Buy near South Coast Plaza on May 4^th. This was a business computer so we had a staff designer that was now without their key production tool. Someone called on Wednesday telling us it was repaired. I went to pick it up, only to find out without scheduling an appointment to pick it up I would have to wait 45 minutes. Not having that much time to burn, I went back to the office. We called the tech and were advised now that we needed to purchase a new hard drive, pay to backup all the data which we approved. On Thursday the 7^th, the tech called, clarified some issues on the MAC and said they would call when it was ready.
On Monday May 12^th (a week after initially bringing in the computer) the tech called and said they were just wrapping up the back up and it would be ready on the 13^th. I made an appointment for 11:30, went to pick up the computer. After waiting for 10 minutes even to be acknowledged for my scheduled appointment, I was told the computer wasn’t ready. they were still backing it up (how long can a backup take???) and they would call when ready.
It’s now late on the 13^th; haven’t heard from Geek Squad so we will be without this business computer for 10 days, made two wasted trips to pick up the device and have lost so much money in delays and wasted time.
When factoring in the soft costs along with their reasonably priced services fees, it’s not inexpensive at all… I’d rather hire a $ 100/​hr tech guy, get it fixed right away at my office and not lose all this time and effort.
Geek Squad — get your process in order. And why don’t you try setting up a higher priced VIP service level for those who don’t have hours to waste?

They never cease to amaze and educate! I’ve lived in the area for five years and have depended on their efforts quite-​a-​bit through this tenure. They are considerate, have good follow-​up but what really stands out, outside their Geeky knowledge, is that they give quality time to hear their customers and address their needs appropriately. Then they are quick to resolve during the time span they give you. No matter how long the line is to wait to see them at Best Buy Burbank-​Empire, it is always worth the wait. Thanks Geeks! You never disappoint!

I already forgot the gentleman’s name that helped me out last night, but he was a ginger!!! Had a tattoo on his right arm and facial hair. So this review is for you my man, and I’m sure there is not another ginger at that store.
I came into the store with a new computer I purchased about to return it but decided to stop into the Geek Squad and see if they can help me. I’m a Mac person and I got my girlfriend a PC Laptop which is weird and different so we couldn’t figure out how to do anything since the new Microsoft is a dick and it doesn’t come with programs to play dvds.
The guy, hands down, was the friendliest and most helpful person ever! Apparently we downloaded the wrong stuff and he helped us remove it and told us not to get it and explained why. He also helped us install the program we needed explaining how to use it. Installed our virus protector. He also took the time to explain a little about how Microsoft is working, the differences between Chromebook and a laptop and well as other little things we had questions about. He was amazing, THANK YOU!!!

I bought a Pioneer car radio for my 2005 BMW X3 and had Jeff from Best Buy’s Geek Squad make the arrangements for the installation. He was, quite frankly, the best service person I have ever encountered. He ordered all the necessary parts and accessories, kept me appraised of when they arrived in the store, scheduled the installation at my convenience and then completed the installation perfectly and within the time period he told me. Not only that, but during the install, he called me several times to update me on his progress and to alert me of a small additional charge and got my approval before proceeding with the work. After the install he spent as much time as necessary showing me everything about the radio and its operation. Best Buy, you need someone like Jeff in all your stores!

I’m writing about the Geek Squad in Santa Clarita. Anabel came out to our house and what a pleasure it was. We are in our high 60’s but she never let us feel like the idiots we are with computers. She sat down with my wife and talked her through everything until she understood what not to do or open on the computer. She set up shortcuts that saves my wife so much time. I can’t say enough about her. Before we move to Oregon I am having her come over and go through my lap top.
If the other Geek Squad people are like her, I defiantly recommend them.

Thieves and cooks! My mom was visiting and had her laptop open and on and plugged into the wall. My dog was excited to see her, so was running around the house and ran through the cord, sending the laptop crashing to the ground. She switched it off and tried to turn it back on, and it wasn’t working. So, we took it to the Geek Squad to see if they could repair it. They charged us $ 200 just to drop it off and have it looked at.
They called us a couple of days later and said it was the hard drive, and they’d need to replace it with a new one, which would cost an additional $ 60. So, we said ok.
The next day, I went to pick it up, and they told me it was «just like a new computer». They were not lying. My mom logged on and found that ALL of her files were missing as well as all of the software she had installed. When she called to ask them why they hadn’t transferred her files, they told her because she didn’t explicitly ask for them to be transferred. She said, «Who in their right mind wouldn’t want their files?», and the guy working there said, «No one.» So, she said, «Then what am I missing here?» He told her if she wanted that, it would cost her more money.
When I went into the Geek Squad in person, the woman managing the counter was so extremely rude and obnoxious to me, that I actually went to the manager of the entire Best Buy. Sadly, he was equally rude, if not more so. These people have no business being involved in anything related to provide a customer service.
The Geek Squad is set up to take advantage of technologically challenged, IT ignorant people who, if they could give specific instructions on exactly what to do with the computer to fix it and restore it to exactly how it was working before it was brought in, would not be in need of something like the Geek Squad in the first place. They charge exorbitant rates and provide a piece-​meal service, but ONLY if you explicitly ask, and then if you do, you will pay a pretty penny for it.
It has been more than a month since this happened, and her computer is STILL not what it used to be, b/​c she has had to re-​purchase all of the previous software and take it to two other people to try to fix after the Geek Squad got their hands on it.
I would NEVER give this company my business again.

Seriously… I just got another new camera from their amazing warranty.
My clumsy ass had broken yet another Canon Powershot SD1400 IS. I brought it into Geek Squad for the millionth time (okay fine, it was the fourth time but I still felt like a douche). They called me up a few days later and told me I could come in for yet another free replacement.
And it was just that easy. Again.
I thought, «They’re not going to let me buy another warranty. I’ve got to be black listed from ever being insured by them again.» Wrong! They let me buy a new one with no issues and the girl behind the counter just laughed at me when I explained I should probably go for the cheaper 2 year warranty rather than the 3 year warranty because I had yet to make it past 9 months without utilizing my warranty and claiming a new camera (and new warranty).
I’ve always been kind of a geek groupie… but I must admit that I REALLY love these geeks.