Ralphs

Not a bad Ralph’s. It’s huge, open late (2am, I think?), and has plenty of parking. It’s also conveniently located right off the 5 freeway, next to a bunch of other stores (CVS, Togo’s, Habit Burger, Starbucks, etc.).
They’ve got so many items in stock (since it’s so huge), and the variety is definitely plentiful. There’s a large bakery/​deli section, and lots of items besides groceries (like pots and pans). It’s an ok grocery store, good in comparison to other Ralph’s stores, although I prefer stores like Whole Foods and Sprouts whenever I can get to those. I do like that there’s self-​checkout, and it’s what I usually use.

The store is OK. I love how the beer section is always full and looking good. The reason for the two stars is because I went to the sandwich place they have in there and the lady was rude. I ordered a ham Boar’s Head ham sandwich and the lady didn’t even ask what I wanted on it. And also I think she didn’t put Boar’s Head ham on it, she put some other cheap ham because honestly it was crappy. I have bought another sandwich at the Ralphs on Buena Vista st. and it had more cheese and the ham was way better. I will never buy anything from the deli again thanks to that lady. I wish I knew her name but I forgot.

The first time I walked into Ralph’s, it was like coming home. Back in Salt Lake City (where I was located prior) we have Ralph’s, although there they are known as Smith’s. Thank you corporate America and Fred Meyer for making this possible.
All jokes aside, Ralph’s is neither the best nor the worst place to do your shopping. It is comfortably mediocre across the board. 95% of the time it has what you’re looking for. Maybe not the highest quality version of what you’re looking for, but they do have it. And that’s not to say that Ralph’s doesn’t occasionally surprise, because year after year I see that more high end, organic items appear on shelves. It’s gradual, but noticeable.
I live for the self checkout. It’s definitely one of the reasons I continue to come to this location. And fuel rewards. I’ve saved up to $ 2.00 on gas before, and trust me, ESPECIALLY in California that adds up.
It’s definitely not on Whole Foods, Bristol Farms or Lazy Acres pedigree, but it’s a decent enough store for basics. The rewards program they have really can be helpful if you’re someone who doesn’t mind the familiarity and basic-​ness of it all.

After many years of using Ralph’s, I can say that they earned a review from me. Maybe not the perfect score, since they are not perfect, but as close as possible to perfect sore, since after all they are running a huge operation, that can’t always go smoothly.
I am writing this review because last week was the first time I needed to use their customer’s service help. At first it was bad, but when I spoke to a manger, it became much easier, and it ended well. So I thank them for that.
Love the way they organize the store, and love the display, and the fact that you start at one point and end just in the perfect spot for checkout. Nice staff, fresh food. But, they can do better with the prices and the quality of the meat and the deli section.
After all, it has been few years of using this location.

I’ve been coming to this Ralphs location in Burbank for over 10 years, it’s my neighborhood market !! Love this place, everyone is so friendly and they remember faces which makes the shopping experience more personable. I want to give a shout out to Apama, she’s one of there best cashiers. Always welcomes me with a warm smile and is a great help with anything I need while in there. Thanks Ralph’s and Apama !!

Have shopped here for close to 15 years. Certainly some things that can be fixed, like not having the small carriers at the door (must find at the checkout), the parking lot in general, and some other things. That said ALL of this is made up by the always friendly and helpful staff:
Daisy — very friendly /​personable
Mitch — goes the extra mile all the time
Frances — would stop going if she weren’t there
Virginia — gave me avocados from her personal tree one time!
ps: Ralphs — please give up on the self-​checkout. I will *never* use it. Simply a way to get rid of people. How about hiring more friendly people like the above & opening registers?

Juana, helped me over the phone in regards to a sale item, she mentioned that there was only 1 left, asked her to hold it until 6:15p.m. and she did, when I arrived she was the one who asked if I needed help when I saw her name tag, I said that I had called earlier and had spoken to her she remembered my name and pointed at the item that was waiting for me, she also helped at the self check out stand, this Ralph’s is lucky to have someone like her, keep up the great customer service!

I’ve made some trips to this Ralph’s location a couple of times, it’s conveniently located in a shopping center next to a CVS, Starbucks and Togos.
The store is always kept clean, aisles are pretty spacious, so you can really take your time. The service/​deli area is definitely bigger than other ones I’ve been to, but never tried any of their food. Plenty of parking, even on a busy weekend. Never had a problem
Shelves are always bare whenever I go in. Either they’re out of stock of a particular item or they don’t carry said item anymore and forget trying to get a team members attention, I feel like they’re non-​existent at this store. Only the cashiers at the front.

This is by far the WORST ralphs ive been to. Horrible. Their customer service is a DISASTER!!! I don’t know how to explain how bad these people are.
Let me start off with– i called them to order balloons (ive done this before) and pick them up at 11pm. First, whoever would pick up the phone, acted like i was speaking some alien language and not english. They had never herd the sentence «i wanna order balloons». They literally transferred me to 6 diff people who all had no idea what i wanted. so when i asked to speak with the manager, the manager decided to not pick up the phone for 20 minutes. I was furious at this point so decided to go there.
When i went in, i stood at the floral dept for 10 minutes, every worker who passed by didnt bother asking me if i needed anything. So i decided to go up to a cashier and ask them. Little did i know this is the manager. I asked her i need balloons and again she acted surprised. Im telling you, these people thought I’m an alien lol. So when she finally understood, she told me «go to that guy up there and ask him». Ok i dont mind, but who do i go to? I don’t know whos the floral person. So they called him and this man said he cant do it because his shift is finishing. Looooong story short (i know i already made it long) these people (the manager) made me pay for it before hand so she doesnt make any of her other employees do it at 12am because she doesnt want to «make customers wait in line». Wtf? Who goes to ralphs at 12am and sees 5 registers open? Anyways, i hate this ralphs. Ive never gotten a good service. But sadly its ralphs so i cant not go.
**ohh!!! When i came back to pick up the balloons, the order was all messed up and i had less balloons than what I ordered. I was just running late and had no energy to fight these «smart» people so i just left.

I like this store. The staff is super friendly and helpful. The managers actually care about the store. My favorite part is the baking section. It’s super well organized and it’s easy to find all the spices and things you need to cook or bake. The produce is fresh and if something expires soon they sell it for super cheap.
I wish Ralphs had an app that’s as fluid as the Vons app, but that doesn’t reflect on this store in specific, obviously
Exiting the parking lot can be a pain. You may have to wait a light during peak hours
ALSO: They play upbeat tunes in the store, which I appreciate.

Exactly what you would expect from a neighborhood Ralphs. Decent service. Decent selection. Decent prices. You won’t find the high end brands or fancy organic stuff like you would at Whole Foods. Went here for the first time today since moving to my new place. Not bad. The only item on my list that I did not find was a bottle of Grey Goose.
I like that they have the self-​checkout counters. Did you know that you cannot purchase alcohol at the self-​checkout counters? I just found that out today. Decent service. Good parking area.

There are other grocery stores closer to my house, but this is the one that I go to. The layout of their store makes more sense than any other grocery store, and moving through each aisle is super easy. Also, the cashiers are lightning fast and very friendly… If being social isn’t your thing they have a self-​checkout.
The only downside is that meat selection isn’t that great. You’re better off hitting up a farmers market for really fresh, organic meat/​food.

A great grocery store with a nice selection of groceries, especially the produce and meat departments. You will find that they are a little more pricey than certain bigger stores, but comparable to other smaller, privately owned grocery stores in the area.
I think what really sets them apart though is there selection of meats. I personally really enjoy their first beef patties and kebabs. They have tons of stuff here that looks good to grill up.
This is my go to store for dinner and I’m always finding something new here.

Ralphs are good, at least where ever I’ve ever visited. We’ve been shopping here for a couple of years and now I can see improvements, better than before. Employees seem to care more about customers. Manager sell stuffs thing is great.
Watch while you’re in parking lot, some Burbank, Glendale residents think that’s part of freeway.

Great place to do grocery shopping, get some coffee and get some amazing prepared fresh meals!

I have purchased a few hundred dollars worth of gift cards over the course of this year as well as received as gifts gift cards purchased from this store. These gift cards were fraudulently used and were zero balance when the people we gave them to attempted to use them. A couple Express gift cards I received that were purchased from this store were fraudulent, the numbers were invalid and did not exist
Beware!!! DO NOT BUY GIFT CARDS FROM THIS STORE!!!
I have emailed the Corporate office and I hope to get a response.

This Ralphs is a standard store. All of the aisles are fairly organized and clearly marked. It is a pretty large space and easy to maneuver.
The parking lot is large, as they share space with other businesses such as CVS and Starbucks. It is conveniently located close to the 134 freeway.
tip — if you are looking for discount Disneyland passes, they have them here!

Everyone here is so nice. The lady in the bakery is so helpful. Today I went in to purchase a cupcake and roses for my grandma. Christian (might be a name close to that) was so nice helping me in floral. He was bagging and stopped to help me cut and package my roses. Young guy… very respectful and did a great job!

Can you say Racist? lol
I’ve been around the world, met all types of people, and experienced all kinds of discrimination, I don’t really give a sh*t about what anyone thinks or says, but there’s a point when enough is enough and F YOU is deserved.
To the manager, assistant manager, and some managerial whities that work there and can’t fake a smile or help anyone that isn’t white or hot white or old white, GFY!
I only come here cause it’s the closest place to me, and everyone in the store is nice to me and my family for the last 4 yrs, except for you know who. If they got shot in front of me, I wouldn’t lift a finger, why? cause they don’t lift a finger or even look my way or that of others that look like me when we need help.
What’s funny is that this is Burbank, right at the border with Glendale, so most customers are Armenian and Latinos. The rest are caucasians who like to show up before holidays, or the daily elderly that live close by.
Bittersweet experience going here.

This is to publicly express appreciation for Lori (assistant manager). The morning was not a good one for me, and she was so kind to help me check out in the self serve line, and bag the items up.
It was also good to see her redirecting other shoppers to the self-​serve line when the other lines were getting too long. Lori has the interests of the customers at heart.