Staples

I just had a horrible customer service experience with Martin the assistant manager. I purchased a glass protector and got a price match for the 6/​6s on Amazon. When I got home I realized I had picked up the 6plus. So, I went to the store to exchange the item. The cashier called over the manager to see how to do the exchange since I had used a price matched. Martin, the manager without even trying to understand what I was returning and getting in replacement, wouldn’t allow an even exchange (even though they were the same price) and tried to use the current price match and make me pay more?!! When i tried to speak and simply explain to him that the price match I used was for a regular 6 & not a plus he raised his voice to speak over me and wouldn’t even let me speak at all. I felt attacked! When all I wanted was to exchange an iPhone screen protector. I will just shop on Amazon and receive on my door step in 2 days free shipping. What I should’ve done in the first place.

Overall I had a great experience with them. I needed a stamp made and sometimes this can take a few days. However, the guy at the copy center helped me out by making my stamp right then and there. He was so helpful and he was definitely multitasking while working on my order. I think the public forgets how hard it is to deliver great customer service when there’s only 1 person in the back working and trying to help 3 people at 1 time. I got my stamp promptly and paid all done. What else can you ask for? Some of the customers were rude and impatient but the guy at the copy center did a great job. Way to go staples!

One of the ladies at the print and copy center was extremely rude when I walked up to the counter. There was no line and she wasn’t helping a customer. Before I could even ask my question, she demanded (in a very harsh tone) that I wait away from the counter where the line should begin. But there was no one else there and I just needed to ask a quick question! I was so appalled by her tone that I just left and went to a different office store. Don’t work in customer service if you’re going to act like that.

I love this store. Everyone there has always been so nice and helpful and gives me special treatment. Martin who is in the computer section… repairing and fixing anything that needs to be done ala computers, laptops, wifi equipment, what have you, is always friendly and takes his time to teach you how to use the equipment. Excellent service and thank you Martin!

This is my local Staples, and I’ve done casual business here for years, since it opened.
However, recently I’ve been having some odd experiences, and they mostly center around the manager, Martin.
The impetus for this review was that I bought an «HP 7610 Series All in One Printer.» I bought it for its scanning capabilities, but it turned out that the scanner was subpar. While I was setting it up last night, I noticed (and mentioned to the HP Customer Service rep on the phone) that the serial number for the unit didn’t match the serial number on the box. Odd, but I didn’t think too much of it.
So, I took the unit back to return it… only to be told by Martin that he couldn’t take the return, because the serial numbers didn’t match.
Um, huh???
I bought the unit, sealed in the box, straight off the shelf at Staples. I bought it with my assistant, who also helped me unpack the box. The tape sealing the box came off fairly easily when we opened it, which I didn’t think much about at all, but Martin said that «looked suspicious» (I pointed out the tape residue on one side.) He asked me if I used heat to take the tape off!
Again, huh???
Then, when he examined the disc that came with it and said «the unit has to be returned with everything in it; this doesn’t match the unit, so I can’t accept it.» The disc was an HP 7610 series driver disc, and the unit was a 7612… but he quickly changed his tune when he realized that it was a 7610 SERIES.
Understand that I bought this box straight off the shelf, and returned it with everything that was in the box (aside from the clear plastic and some packing materials) EXACTLY as I had purchased it. I had nothing to do with the unit being different from the box, and EVERYTHING belonging to the unit was returned.
Martin was CLEARLY looking for a reason to deny the return.
Very, very, very bizarre. To be fair to Martin, I would have been suspicious, too, but at some point, you have to say «well…there’s a brand new, unused unit in front of me, everything’s there, it’s not damaged in any way, so I’ll process the refund.» The unit is a BEAST, a GIANT, and no, I’m not running an «All In One Printer» scam out of my house, nor do I have multiple units that I «somehow mixed up» (this unit is GIGANTIC.) I’m just a comic guy trying to find a scanner to replace the one I had to scan my slabs.
Martin, you ought to raise holy hell with your HP rep… ABSOLUTELY hold his/​her feet to the fire about this. This is COMPLETELY unacceptable, and I know you were just doing your job, but this is TOTALLY unacceptable, and the CUSTOMER shouldn’t be made to feel like he’s trying to defraud you just because someone at HP screwed up. I bought the unit in good faith, I set it up in good faith, and I returned it in good faith. I didn’t do anything other than unknowingly choose the wrong unit to purchase. That I was made to feel like a criminal is totally unacceptable. You need to get in touch with HP, or have your superiors get in touch with HP, and you need to make it clear what they did to a customer, and make sure it NEVER, EVER happens again… AND there needs to be some protocols put in place so that STAPLES doesn’t allow it to happen again.
And, personally to you, Martin… you ought to be more willing to listen, and less willing to talk. I have interacted with you a number of times, and all those times, you «knew it all», even when you were in error, and you really need to have a more humble attitude when dealing with customers, even if you think the customer is a blithering idiot. I hope this doesn’t fall on deaf ears.
To everyone else, I would say: be VERY VERY careful about purchasing anything spendy at Staples, and OPEN THE BOX AND CHECK EVERYTHING before leaving the store, regardless of how «inconvenienced» the staff may be. I’m very glad Martin processed the refund, but it could have gone the other way, and I REALLY don’t need to be looked at as a thief or scammer.
Not happy at ALL.

Came to this staples looking to print something out. When my friends and I walked in they were in the middle of shooting a commercial and we were politely asked to stay off their «set». Not a big deal right, so I walked off to the corner where they do print/​copy jobs and immediately I catch one of the employees tell another one to attend to me. Weird, but perhaps she was busy. I was instructed to email my document to staples so i pulled out my phone and started doing just that. A couple of minutes later that employee rudely told my friends and I to leave if we weren’t going to buy anything, as well as to put my phone away thinking we were filming the commercial. I was really annoyed and would have walked out had it not been really important. Unfortunately I was unable to get her name but she really needs to learn about working with customers.

Service is absolutely horrible. Every time I’ve been here to get some things printed at the copy and print center, they have me waiting in line long or have told me the wrong information on when to pick up my order. Even though I’ve paid same day print or next day print it’s never been ready. On top of that I’ve had to drive back and forth because I would show up to pick up something because they told me it would be ready at a certain time. However, when I show up I find out they are still not ready.

Customer service is poor manager is chatting with resources rather than helping customers. Glendale location is far better than this.

Came here to look for desk chairs. Tested them and went to the front to ask a few questions. Everyone was so busy working and happy to assist I had to tell everyone how helpful the staff was in this store. I’ve been here a few times to print and buy office supplies. Everything is always easily found, in order, and lines are never long which is nice. Also, while looking for chairs I went to many many other office supply stores and realized this store had the largest selection.

Horrible customer service. Had an employee ask if I was okay then she kept walking! Never stopped. Then when I tried to get her attention apparently talking to another employee was more important than helping a customer. All I wanted was a laptop.
I also wanted to let them know one of the screens on a tablet was shattered. A danger to all. Hope someone sees this and gets it off the display case.

Very Helpful and Very knowledgeable. Martin (Manager) took his time to explain to me about two Brand of Printers. He even let you know how to maintain your Printer, so your Printhead won’t need replacement. Great Customer Service! Thank you Martin!

I didn’t expect the amount of help from customer service on a back to school night.
I purchased a printer, office chair and office supplies. Had help with finding a right printer that suits my needs. Had help with choosing a chair as well as scheduling to have it assembled. They were busy and yet found the time to make sure I got all the help I needed. Great service staff and picked up my chair a couple of days later assembled and hey brought it to my car. Done and perfect. I am a regular at this staples but for small supplies for the most part. Always had a good experience with the copy center service. They do a great job.

OMGOODNESS I just want to say that Jonathan is freakin AWESOME! His voice is soothing, his disposition is pleasant and he’s awesome helping customers! He told me where to find book covers in aisle 8 at the end. It’s back-​to-​school time so I was overwhelmed and looking in the wrong place, right when I was about to give up, this beautiful familiar voice said pleasantly, «yeah, the book covers come in many different ways. «he was standing right in front of them. He could’ve said, «Duh, they were right in front of you lady!» But he just gently pointed them out to me. THANK YOU JONATHAN, you really ROCK! And he’s a cutie. Staples, you’re WINNING!. I’ll just come back to be helped by Jonathan. Lol.

Not sure why this place gets a bad rep for printing. I had copies made as well as a somewhat large print job. Alyssa was very fast, friendly, and knowledgable. I would most likely come back if I ever need to print out a bunch of stuff again.

Martin (Manager and Tech Guru) was amazing! He went above and beyond to get my laptop up and running. He explained it in detail and took the time to do it. This is not the first time Martin has helped me and my family out. He fixed my husbands laptop and daughters netbook as well. All done in a timely manner and with excellent service. Thanks for the great job! This guy needs a raise!

We found everything we needed when we came here. I just couldn’t find any staff when I had a question.
Otherwise I used my Staples Rewards to get some discount. It’s a huge place with few shoppers. The guys who were here weren’t friendly, I didn’t think they love their work.

Best experience! Christina is the best! Very helpful and patient! I had a huge printing job and she was totally cool, plus her handling of other customers were great. She’s fast and through. The store is organised and clean. All safety OSHA requirements were compliant.

This place is never packed so I guess it tells you why you cant find any help but then again shouldn’t it be the other way around? Anyhoo, i was so shocked when i purchased a tic tac (200pcs) and was charges $ 11.99 while the 100 pcs tic tac is almost $ 3.00 does not make sense at all. I told the cashier to make sure that they have inputed the price correct because it does not make any sense at all whatsoever! Yikes! Im so glad I checked my receipt!
Maybe they consider TicTac as a high end item? :/​lol

The printing department is a freaking joke. I mean are you freaking serious ???
The worst service I’ve EVER HAD. Idiots just standing there, I asked them for help 3 times… just trust me on this. skip this place.

This review is for Christine in the copy department. Every time I have gone in here she is working alone and swamped. Yet she always finds the time to be friendly and help customers. She always does a great job on my orders.