Stock Building Supply

If you are purchasing something customer service is great, however if you need to return something, either because of faulty equipment or you just bought the wrong item this place really SUCKS!
I initially bought over $ 750 worth of EQ including an air compressor and a set of nail guns with cash at their Burbank store. When i arrived home i tried to start the compressor but it did not work. Also, my handyman told me i got the wrong nail guns so today i tried to return these items at their Northridge branch but they would not accept them. I had to drive all the way back to Burbank for the return. Why? This is crazy they shouldn’t be named the same if i cannot return items at different locations.
Once back at Burbank i was immediately met with resistance for trying to return a broken compressor and an unused set of nail guns. After being hassled they returned the compressor but charged me a 25% restocking fee for the unused guns. They tried to tell me i used them. Excuse me, why should i feel like i am in the wrong when trying to return an item to your store?
To top it off they would not give me cash back, even though i paid CASH! I have to wait two weeks for a check in the mail.
There is a serious problem with the way STOCK does business.
Get rid of salesmen and take care of your customer!

I have nothing but good things to say about STOCK Building Supply. If you want extremely personal and customized service and are sick and tired of places like the HOME DEPOT, then STOCK is the place for you.
I purchased a large number of doors and they were delivered quickly right to my house. The salesman was EXTREMELY knowledgeable. He went out of his way to make sure my order was perfect. I had to go with two different suppliers and was ready to accept two doors that were slightly different in design. The salesman asked me to wait and in about 30 minutes he not only found matching doors, but also at a better price! He seemed genuinely concerned that my renovations would come out looking great. you won;t find this at Home Depot! I also found the prices to be as good or better.
FINAL WORD: STOCK is a great company. Any time I need doors, windows or larger items, I will go to them!