VIP Transportation Of LA

I came back to this company after receiving great service as stated above for another birthday. But this experience was awful.
My driver arrived late; the limo was dirty and uncleaned; the driver-​Andy– had NO idea how to work the speaker system or anything. In fact, I had requested Chris as the driver not Andy. The sound system was terrible. I was extremely frustrated and unfortunately will not use their limo again.
I dont know what happened but I think Mike (the owner) should have made sure his loyal customer should have been accommodated.
I reserve my right to revise my opinion.

Had the pleasure of being chauffeured-​driven in the Rolls Royce Phantom over the weekend with my family. Ladies weekend with brunch, melrose shopping, and cupcake tasting. Thanks again To VIP Transportation of Los Angeles, a great transportation company. I enjoyed doing business with you. I give VIP Transportation of Los Angeles five stars.

Used VIP to and from LAX.(Thousand Oaks To LAX).
They were on time for both services. The pickup to LAX was at 4 am.
Cars were cleaned and the drivers were professional.
I will use them again in the future.

I reserved a limo to take a group of 8 from Thousand Oaks to Hollywood for a night out.
Rates were reasonable for a Sunday night. Confirmed reservation the day of, all seemed ok. The limo arrived on time, no issue. The big issue is the limo had no air-​conditioning. After emailing the company from the limo on our way down, they switched the limo to a different one on the way home. I appreciated that they switched the limo and then contacted me after to do a partial refund which was the right thing to do. Thank you.

We reserved a stretch limo to take our family of 9 to Universal Citywalk to celebrate our son’s high school graduation. In a bizarre moment of terrible timing, we were informed of a family tragedy precisely as the limo arrived, and the entire evening could easily have become a disaster. However, our limo driver was the BEST. He waited with patient understanding while we dealt with the situation as best we could, then made certain we were all seated comfortably and had everything we needed for the ride. He was ready to pick us up as arranged after the dinner, and provided us with a smooth, pleasant ride home. The limo was clean, well stocked, and with a good sound system. These things were secondary really to the gentle courtesy our driver extended. I can’t say enough about the excellent service we were provided. It allowed us to focus on the celebration we’d planned rather than events beyond our control. In addition and much to my surprise, despite the time we kept the driver waiting we were charged only for the time we’d agreed upon. The next time we need a limo, VIP Transportation of LA will be the one we choose.

Great experience for my 11 year old son and his fellow 5^th Grade graduating friends. The price beat out all other companies I had called so I was a little skeptical. But all was well. The driver arrived on time and didn’t charge us for overtime fees when we got stuck in traffic. I will definitely use this company again!

very professional, on time, easy to make reservation. Nice Fleet. Little pricy.

Comments (optional): my wife was taken from our home in sherman oaks to lax.
when the driver arrived at the airport he dropped her off in an area where there were no porters to help with her bags. when she asked him to go to the area where the porters were he refused and insisted they were in the right place.
she had to drag her luggage a considerable distance which caused her much pain because she has a bad back. we’ve never experienced this kind of service from any other limo company. she ended up having a terrible flight because she was in a lot of pain. this driver hardly deserves a tip, but the tip is included in the prepaid service so there is no way to remove it.

We used VIP Transportation of LA for our wedding and they were outstanding! The limo was comfortable even with a 12-​person party, and Alex was an excellent driver. Our wedding party had a blast cruising around for our pre-​ceremony photos and driving from the ceremony to the reception!

Booked a limousine to pick my bride and I up after our wedding reception and received confirmation via e-​mail. Limo was supposed to arrive at 10:30, no show. After 15 minutes I called the dispatcher who said a car was on its way and the driver was trying to call me, which was not true, I had received no calls and have the screen grabs of my call history to verify it. After not hearing from the driver I called the dispatcher again who claimed the driver was caught in traffic and would be there in 10 minutes. He gave me the number of the driver, whom I called immediately. This driver said he was «covering» for someone else and verified he was never stuck in traffic. He said he would be there in twenty minutes, making the limousine 50 minutes late to pick us up from our wedding reception. By then, we had to leave the venue and most of our guests had to leave, unable to see us off. We cancelled the limo having no faith it would ever arrive. I don’t trust this company, they lied to me by saying the driver was trying to call me, they lied to me by saying the driver was stuck in traffic (either that or the driver was lying to me by saying he was covering for another driver).

My driver was fantastic! Pleasant and professional. I’d never rented a limo before and the sales team answered all my questions and made it very easy. The only issue we had was that or 6 passenger limo wasn’t initially available so we started our day in a 10 passenger limo. When they swapped our 10 passenger for the 6 passenger, no one remembered to take out our personal champagne glasses that we had brought along for the beach photos. Luckily they were not expensive. Also, thought we were promised champagne, there was none. The other liquor types were included, but not the champagne which to me was the important one for a wedding.

I had originally requested a 10 passenger limo and was downgraded to an 8. When the limo arrived, it was a 6 passenger. I still got charged for an 8. The driver was not very cooperative and questioned everything. He wouldn’t even drop us off in front of our restaurant. The bottles provided in the limo had already been opened by the time we got in. Tacky… Horrible driver. Horrible service.

Spoke to Mike the night before I needed a pick up from my residence to the airport and he set it up right then and there on the phone. He later sent me a confirmation via email and the following morning the driver was 5 minutes early! Re-​booked another pick up in 2 weeks! Wonderful, Kind, Professional Service!

I had originally hired Strategic Limousine Services from
for a ride from LAX to my hotel in Anaheim. An hour or so later I got an email saying that VIP Transportation of LA was going to pick me up instead.
When I got off my flight I had a text message saying my driver was Mike G and had a number to call him at. I called Mike (who I think is the owner, not my driver), and while I was on the phone with him I got another call from my driver who was waiting for me at baggage claim. My scheduled pickup time was 10:30am and the driver was already there waiting for me at 10:06am.
I went down to baggage claim, and while he wasn’t holding a sign with my name on it (which I had requested), I easily found him because he was the guy on his cell phone talking to me. To be fair, maybe since he got there so early he hadn’t had time to make the sign yet.
He took my suitcase and walked with me to the parking garage. When we got to the car he put my suitcase in the trunk and opened the door for me where there was a bottle of water waiting for me in the back seat (another thing I had requested from
).
The car was in good condition and the driver wasn’t speeding and made me feel comfortable. We had a nice chat about California on the way to my hotel.
I didn’t catch the driver’s name, and the text message
sent me had the owner’s name, but I was just told from customer service that my driver’s name was George.
Anyway, it was a pretty good experience. The driver was early and polite and was a safe driver, the car was in good shape, I got my bottle of water, and had a good trip to the hotel.