Moss Chiropractic

The worst, forced me into x-​rays. Never did adjustment at my my new patient appt. when i was in pain and thats why i went there in the first place. She spend 1 hour typing my medical intake form and she typed like my 85 year old grandfather so it was very frustrating as you can imagine. I wish I was exaggerating how awful my experience. Then they waited 5 months before sending me a bill and considered it late. When i called to ask about why i was just now getting a bill they said thats just the way their billing process works? It’s a crazy cluster $&@^ in there. Stay away!

Warning scam, beware of charges! I came in for their new patient special for $ 59 that included «Chiropractic exam/​treatment and 1 hour massage, 30 minute new patient consultation, spinal exam, initial adjustment, and x-​rays if warranted.» I finally got someone from their billing department on the phone and my charges beyond the $ 59 are at least $ 240 and counting but she could not or oddly enough would not give me a total.
After my first visit the Chiropractor said I needed to come back and they would review the x-​rays and findings. They never said that that would be above and beyond the $ 59 and I thought this was a part of the «30 minute new patient consultation and my total appointment time was under 30 minutes with a soft sales pitch on why I needed to come in regularly.» When I had left the 2^nd appointment the lady at the desk said I was all taken care of and set a time for me to come back the next month.
A week before my next appointment I receive a bill for $ 20. I told the person answering the phone that I needed to get this cleared up before I came in again and she said someone would call me back from billing. I never received a call. I called a few weeks later and left another message for their billing department with no call back. I received another bill in the mail for $ 36 and was 60 to 90 days past due. I did not know what this bill was for and called again. This time I did get someone on the phone.
The billing person told me that they had change who was doing their billing due to the problems like I had experienced and she would review my account with me. From there it got very confusing. She said the 1^st bill for $ 20 was a mistake and to disregard. She said the 2^nd for $ 36 was for when I came back in to see the Chiropractor because any time you see the Chiropractor there will be a charge. It was listed as 90 past due because they were sending all bills out at 90 days past due. Then she told me I would see another bill for my review of findings for an added $ 240 but that she had not billed me for that yet. I was also told that there would be another $ 40 charge for the appointment I did not go to because they were not calling me back. So my $ 59 special I think will end up costing me $ 375 (59+36+240) but she could not give me a total for me to pay. I just want to be done with this craziness.

This place is a mess. I showed up for my second appointment and not only did they not have record of my appointment they didn’t have record of me ever being there (which was the week before.) They called and said I missed an appointment at a time I never had any appointments scheduled. They never forwarded the massage clinic the paperwork I needed to get insurance to cover the massages that they prescribed. I settled my bill in person because their billing paperwork was so vague I wanted to know what I was paying for. Yet 6 months later I just received 3 separate bills for small amounts that are marked as delinquent but no other explanation of what they are for. I kept going back because of it’s convenient location and the fact that I had already paid so much out of pocket that I didn’t want to spend the time and money to get established somewhere else. I’m not a dumb person, I don’t know why I went back after my first appointment when the doctor took 25 minutes to get the x-​ray machine working. It was just unplugged!

Dr Moss is very compassionate in the handling of her patients and very passionate about the business of care!

This office is very unprofessional. Karen knows what she is doing behind the front desk, but she lacks customer service. She is rude. The other girls working there are worthless at their job. Dr. Moss is a complete bull talker. Plus she talks crap about patients to other patients.
My billing has been screwed at least twice. The only thing this office has going for them is a couple great massage therapists. I cannot imagine this office staying in business much longer. I know it has been around for a while now, but at the rate she is going she will be gone in no time. 100% downhill. Rude.

I have been going twice a week for three weeks and I can finally get out of bed without rolling on to the floor. Haven’t seen Dr. Moss yet, only Dr. Newton and Dr. Powers. They are all good, plus I have had two therapeutic massages with Renee that are excellent right before a spinal manipulation! Highly recommended!!!

When I visited Dr. Moss at the first time, my neck was stiff and I was not able to look back. After 5 days of Dr. Moss’s treatment, I was able to move my neck and my pain was gone. For patients who feel afraid of Dr.‘s pushing your spine or twisting your neck, she uses her device to adjust your misalignment. Dr. Moss is very knowledgeable, friendly and helpful to her patients. I asked Dr. Moss if she knows good doctors in Seattle who can help my friend’s frozen shoulder. Although my friend was not her patient, she was nice to give me names of the specialized doctors.