Bank of America

Terrible. This used to be my bank but I moved and am just visiting the area. Maybe I forgot how bad the service is or maybe I just got a rude rep. Either way, the teller with the short hair sucks. She told me to wait (I was the only one in line) because she was helping people in the drive through which is fine, then when she was available, I told her I had a deposit and she stares at me for a few seconds before saying I should’ve used the ATM. Excuse me? Do your job and a greeting would’ve been nice. After completing my deposit, she tells me I should switch my account to something else and tries to sell me something. I say maybe later and she insists I should go sit down to talk with someone. I say I don’t live in the area and she can’t hear me so she says «what?» all rudely. Anyway, during our little transaction a line actually formed so you’d think rather than trying to sell me something, she should help the next person since she initially told me NOT to wait for a teller anyway.
She makes me want to leave boa altogether. If you’re thinking about leaving boa, go visit her and you’ll definitely close your account!

I went in to get foreign currency and they pulled me to the side and offered me a credit card — which I was approved for– only for me to leave and find out the same card gave a 10,000 point sign-​up bonus if applied online. That day I also transferred 20k into a retirement account with them. I went back in and they wouldn’t give me the 10,000 points offer… so I closed my checking account with them and will soon cancel both the old and new credit cards I have with them. Once the grace period is over, I will pull the retirement account too. I want to bank somewhere my business is worth MORE than their ability to let go of 10,000 «virtual points». This was my last straw of a few run-​ins I’ve had with BOA since I started banking with the company back in 2001. The consultant had such a surprised look on her face when I said it’s easy for me to pull my checking account and open one up with another bank and get $ 100 (the equivalent of 10,000 BOA credit card points) as a sign up bonus for being a new checking account customer. Banks need to weigh their options when being stubborn about stuff that’s so simple for them to resolve.