Chilton Auto Body

I like them. And pretty good. Just bummed my car diagnostic was totaled.

DON’T BRING YOUR CAR HERE — ESPECIALLY NOT IF YOU’RE A LADY!
Last month, I accidentally backed in to something in my (pretty new) 2015 Jeep Renegade and it was in need of minor repair. Esurance recommended Chilton Auto Body in Burlingame, so I brought my car right in. My major concern, which I expressed multiple times to every person I spoke with (the rep taking my claim, the field estimator, the front desk lady, Johanna, when I dropped my car off at Chilton, and the Esurance rep at Chilton, Bill) was that when driving my car after the accident, I could feel that there was an issue with the rear driver side tire. Every time the tire rotated, I could feel it and there was a noise as well. I was reassured that the issue would be addressed over and over again.
Due to issues out of their control, the repair took quite a while and I exceeded the 30 days of rental that my policy allowed — which meant that I am now footing the bill at $ 40/​day for my rental. I understand that backordered parts can’t be rushed, not blaming this on Chilton at all; HOWEVER, I was contacted yesterday and told that my car was finally ready to be picked up… but it was NOT! Again, I would like to stress how many times I reiterated my concern about the tire during this process. I test drove my car and the issue was still there. I refused to pick up my car and it was taken back to the dealership again this morning where it was found that there were flat spots on my tires. Apparently, this is what I have been feeling. Now, I am in my rental for another two days (+$ 80 to the out of pocket rental cost) and extremely frustrated.
My issue is this:
Chilton should, as a courtesy, pay the rental fees for the car I am still renting since the issue should have been dealt with initially. I would expect that they would cover the cost of the car from yesterday forward since I vocalized the issue so many times and they failed to take care of it. Bill, the Esurance rep at Chilton, basically laughed in my ear when I suggested as much and I could see his smirk through the phone. Additionally, he threw the issue back on the dealership saying that if they sign off on the car, then it’s good for Chilton. When asked if he test drove it, he said he did but that he didn’t go over 30mph and that he didn’t feel anything — he isn’t a mechanic.
Bottom line:
They never listened to me about the issue I was concerned about from the beginning. It should have been taken care of while the backordered parts were on their way. Bill told the Esurance adjuster that they couldn’t test drive my car until it was reassembled, yet they drove it to the dealership and back for an alignment and if they had done a thorough test drive prior to calling me, they would have felt the issue themselves.
I will never go back to Burlingame Chilton and I will never recommend anyone I know go there either.
Bill sucks.

Chilton was great! Got my mirror replaced while I waited and I was back on the road in half an hour.

I am sorry to report my unlucky experience with this shop.
The service person is very polite but when it get to scheduling repair, i drove in 2 times with scheduled appointment and got reschedule due to their busy schedule and paper work not completed. The estimate was double after 3 days in shop. Since it was paid by other insurance company, I would think they will work with them on this price change. After 3 days off from the 7 days estimate to complete, the car was ready. The paint job is good but it is sloppy with unfinished edges, fender and gas cover were off, only partial door handle was replaced. The car was clean only on the area the job was done which is one side of the car leaving the car like just get out from the dirt. Paint sprayed on area not part of the repair. Since this is not the area of the repair, they are not willing to clean up the over spray. I made 2 more schedule to get the oversight touch up done but the fitting in fender and gas cover are still not restore right as they say that is the best they can do. It looks like there is an issue on their skill level and they are so busy to do any quality job. The management is also so busy and would not return or reply email.
I do have pending unreimbursable car rental bill because of the delay and the manager did not have time to talk to the insurance company.

Someone rear ended us recently and we wanted to get it checked out for an estimate. Rob was super nice and efficient and getting us a quote on the bumper damage and laid out all the options. He was very responsive over email.

Ok… so you get hit or crash and it sucks. You think the worse… then you see a rainbow, and the sun, and all begins to get better.
I have to say, Chilton, in combination with my insurance, amazed me .
I was rear-​ended, reported, filed claim, brought in my car, attained car rental, car appraised… this is just day one.
Within 2 days, by car was back, and I was like… WT#? How could this be…
All I can say is amazing… service, and my car was like new.
I like rainbows and sunshine… and cars looking like new.
Thanks Chilton!

The whole experience was great at Chilton Auto Body in Burlingame. The work on my 2015 Accord was done 3 business days and looked super good. Definitely found my go-​to guys. They «Geek Squad» were professional, courteous, and thoughtful before, during, and after completion of the work.

I was amazed by the Red Carpet treatment at Chilton. They were very professional, kept me
informed & updated about the progress, & they did a phenomenal job on my car. It looks brand new!

I’ve been to Chilton on 3 separate occasions and all of them have been good experiences. My latest reasons were two of my cars (white Volkswagen and green Mini Cooper) were keyed across the whole drivers side. I took them in to Chilton using my insurance and it was easy to just drop off the car, get a rental, and out the door in 20 minutes. I returned in less than 5 business days for each car and they looked completely new! They repainted the drivers half of the car and the paint match was great. I did see a small 2″ hazy spot on one of the cars after I got home and I just brought it back. They took it back to their shop and within 5 minutes it was buffed out and looked amazing, like the rest of the car.
Thanks for great service and quality work!

Wooooooooooow! Chilton rocks! My brand new Audi Q5 got hit by a crazy cat hoarder urine smelling. you get the point luckily she had State Farm insurance ;) I called claims and luckily icky von yuck yuck took liability for backing into my baby while trying to tame one of her feral dingos in the backseat. After 30 mins I got a call from Joana at Chilton calling to schedule me for an inspection but before all that her main concern was if everyone was ok in the accident. I was like yes thank you. I felt like wow a company actually cares about me not just making business. Chilton was so flexible I got an appointment the next day.
What I thought was safe to drive turned out was not safe to drive! Bill took the car in the same day. He explained the process and told me he would keep me up to date on my repairs and rental was a breeze because Enterprise is on site more on manager Nick later ;) Well 9 days later my Baby is back! Can you believe they even wash and vacuum your car… wow…my car looks like the day I got it off the lot!
Thank you Bill and Joana you two were so attentive and communicative during this whole process Chilton should be proud to have you representing them.
Now for the ladies… Manager Nick @ Enterprise in Burlingame… go to that Unilocal… well well that’s all folks…

My husband & I are both extremely happy with Chilton Auto Body’s professional customer service & excellent repair work.
Last week my Porsche was rear-​ended & needed work on the bumper. Chilton turned my gloomy accident into such a pleasant experience! Upon arriving Chilton, I immediately received courteous attention — the manager, estimator & insurance adjuster together gave a quick inspection & estimated the cost in about 10 minutes. Today, when I picked up my car, as promised done in 3 days, it felt like I had gotten a brand new Porsche — the work was done beautifully, smooth & perfect paint job on the entire big Porsche bumper.
They also fixed my husband’s brand new Audi after a big truck backed into him, and caused extensive damage to the front & its hood buckled up. The work done by Chilton was excellent; & our Audi looks as good as new.
Thank you Chilton, I highly recommend you!

Brought in my car on a Friday afternoon after noticing something was wrong with my seat belt when I took it home. What was a stressful situation, turned out to be a pleasant experience. Roger was very attentive and helped me right away. He took my car out back and got it fixed fast. Thank you Roger & Chilton staff!

BEWARE when taking your car here. Our 2 month old tires were swapped out for worn out tires. They had my kids and I driving around with loose lug nuts and that is how we realized that our tires were STOLEN. I took them to small claims court and WON. They now have to reimburse me for our tires. So make sure that you take pictures and double check before taking your car there or out of there.

QUICK SUMMARY: This place is just looking to gouge you and your insurance. Give your business to someone who cares… they do not.
This is an auto body place right? They fix bumps and bruises?
Apparently not.
The only reason they are getting one star is because I can’t give less than that.
I arrived and said that I wanted to get an estimate, and that I am super flexible. I live near by, so I can leave the car and walk. I need to catch a flight, so I’ll leave them the car and they can call me.
NO
«we need to check in the car»
Ok, check in the car, I reply.
Have you called your insurance?
No, I would like to pay for this myself, it’s a minor bump.
Wrong answer: «you need to call your insurance company»
Ok I’ll do that when I get the estimate. I’d like to decide weather or not I’d like to use insurance based off that.
«Oh, so you are going to be difficult?»
If this estimate is difficult, then I guess so, but I would like to know ballpark what it would cost. I tell her.
You’ll need to wait a while for this. she says.
Not a problem, I reply, this is my old airport car and I’m easy going. Just call me when it’s done… take your time.
No…we need to check your car in.
Ok…let’s check the car I. I say again.
«What insurance company are you with?»
— — –/​— — —
I’m going to save you the rest as I was there for 20 more minutes. I just wanted to drop the car, and the keys. The rare time that I got out of this chicken and egg situation with the front desk lady and her colleagues, I did get to tell them that I was fully intending to have them do the repair, if for no other reason that it’s convenient. (I could literally see them from my apartment window).
In the end, they would not check me in, and if they did, it would have been a painful process in sure as I missed my flight trying to get these people to take my money.
This is a classic example of insurance gouge. When I finally got an estimate, (which they would not put In writing) it was MORE THAN DOUBLE the other estimate I got.
If you don’t fit their mold, you don’t fit.
If they had just taken my car without the «aren’t you lucky we are even speaking to you» attitude, they might have got my business.
In this case no way.
PS: I waited a week to write this review so that I would have some perspective, and potentially not write a bad review.
A week has gone by and I have no residual emotion, but this place needs to be highlighted and warned about.
I’m sure they won’t go out of business because of this review, but I hope if you’re like me, you’ll take your business to a mom and pop shop who could really use your business.
I have. And the car is being fixed an hour away from where I live.

I have brought my car to Chilton Auto Body several times over the last 10 years and have always had excellent service. They have enterprise rent a car agent on site which makes things super convenient when you are in a rush. All of the management and staff are very knowledgeable, friendly and have always made my car accident experience as easy and stressless as possible and they do a 5 star job and fixing your car. They pay attention to every detail.

Just… NO. I usually wouldn’t take the time to write this, but consumers beware: you’d be better served elsewhere. I don’t post negative reviews lightly. However, this has unfortunately been a very poor and unprofessional service experience. Initially everyone was very pleasant and attentive when I dropped off my Porsche in good faith at this location specifically because they advertised that they have a Porsche Certified Repair Specialist on staff. Well, after the work was done this car wouldn’t pass a spec test on a ’78 Datsun, let alone Porsche’s. The panel on the left side of the car looks nothing like the panel on the right after the repairs. It took them two weeks to do the job the first time, then I said I wanted them to redo it because I wasn’t happy with the result, which took another two and a half weeks because «we’ve gotten a lot more cars in.» Well, thats really not my concern now is it? If you’re going to do something, how about doing it right the first time? We are now going on five weeks for a simple job and I still don’t have my car back and the panels still don’t align. The lines/​contours were completely off, and then they put the bumper back on incorrectly to boot and claimed they couldn’t do anything about it and that they just «clip on.» Well, I didn’t give it to you that way and this isn’t my first rodeo — a couple of years ago I had the entire back half of the car replaced flawlessly by another shop without the same issues.
Now I have to wait for my insurance company to inspect their work, then have another shop do it again the right way. I’ve been very patient and respectful with Chilton, and not once has any of their staff apologized for the extended inconvenience and absolutely sub-​par body work. What a terrible experience, especially considering it was a rather simple repair on a small dent. How about taking a little pride in your work, folks? Is that too much to ask for a few thousand dollars? I’m a reasonable guy and can appreciate an initial goof. It happens — no big deal! But effective customer service is about how you handle things from there. It’s really simple: «We’re sorry for the inconvenience. Here is what we’re going to do to make it right.» Its called humility.
But that isn’t even my primary point of contention. What eats at me the most is that I gave Chilton my Porsche, which is basically my favorite thing in the world, and they don’t seem to care at all about how much it means to me. Simply put, they appear to focus on cranking out as many cars as possible and don’t value their customer’s needs and concerns, nor do they offer quality body work.

So I went back to Chilton yesterday to show John P the emblem he mysteriously could not locate only to be advised that I would have to purchase them my self and that Geico may not pay for the $ 64.00 replacement I had to order last night on e bay and that he thought we were talking about a grille R/​T emblem replacement and that was the confusion, even after John P and I discussed in length they were fender emblems that needed to be replaced.
I then asked to speak to the onsite Geico rep and was advised that he has taken a leave of absence and another Geico rep was handling my claim!!!
I’m sorry but if I bring a car in to be repaired all the parts should be replaced!!! In addition, today I have discovered a bent wheel pully they replaced that is making a noise. Total incompetence… If I could not even put a 1 star rating on top I would!

As a Farmers Insurance Sales Leader I always can rely on their great service for my agents and clients! Great customer service is always given!

I had my car’s bumper repaired here and although they did fine, I feel like this place is a bit unorganized. I was told to come in one morning to pick up my car and when I get there, it appears my car wasn’t ready to be picked up yet. When I get to work 45 minutes later, I received a call saying that my car actually was ready and that they were asking me to come back and pick it up.
Also, my bumper fell out a few days later and when I came back asking if they can easily put it back, they said I’d have to file a new claim with my insurance provider. However, when I took my car to a different body shop, they easily put the bumper back in place and reinforced it with a few clips at no charge.
The only reason why I went to Chilton in the first place is because it is where my insurance provider sent me, but if I had a choice, I would not have come here in the first place.

Someone damaged our Acura in a parking lot, and the guy’s Geico coverage suggested we take it to this nearby shop. I admit I was somewhat skeptical due to the past mixed reviews, but nonetheless, it was nearby so we decided to give it a shot.
Chilton is definitely quick and efficient. Friendly employees working there, as well.
They provided us with a rental car, but our rear bumper was fixed in a matter of two days, so we actually didn’t need it much. Regardless, that was a nice touch.
The paint job looks great for now, and I hope it holds up equally well. Four stars for now unless anything goes wrong in the coming months…