Loft

Gosh, I was trying to review AT Loft. Yes! this store is the rudest on the Burlingame Ave. Unless you «look» like you just condescended to traipse down from Hillsborough to shop there, they are incredibly rude. One time I was thrilled to see a designer dress in the window I had been looking to find and asked the size. Some snippy lady said size 8 and give me a shizz look like «girl that ain’t gonna fit you!!»
Nope!

I LOVE this store. I honestly do not understand the bad reviews. Dana & Melissa are so sweet & are now basically my personal stylists. Anki is super sweet too & is an amazing buyer! I am so addicted to this store, I refuse to shop anywhere else. Love love love this store.

My entire review could be summed up by that one scene in Pretty Woman. Yeah. *That* one.
«I don’t think we have anything for you. You’re obviously in the wrong place. Please leave.»
Well, at least they acknowledged Julia Roberts. Between the three women working here, I couldn’t even garner a ‘hello’! But the message could not have been more clear.
Big mistake. Big. Huge!

Both times I have been at this Loft now, they have made significant errors with my receipt, that I have had to return to the store in order to correct. Both times, they’ve insisted initially that it is correct, until I do their math and help them get to the correct totals for the actual sale prices/​etc. Last time, they were off by more than $ 50. I have a LOFT card and am a fan of this brand, but can’t recommend shopping at this store. I get that LOFT is a good quality and costly, but it’s still possible to be aware of sale prices and try to help the customer get a good deal.

My favorite little boutique on Burlingame Avenue is Loft! The atmosphere is beautiful and spacious with a relaxing, modern vibe to it. The associates are very helpful and friendly with a strong sense of fashion. Dana and Anki really understand all the merchandise in the store, which made it helpful for me. When I was looking for the perfect skirt or a pair of Fiorentini & Baker boots, they both knew where to grab my style and size. I would highly recommend anybody to come here if they are shopping for quality clothing and great customer service. (Plus a little cute doggie named Rocco who kept me company). Five stars! :)

The people working there are total snobs and will ruin your whole day. Stay away from this place. Don’t even stand in front of the store. The lady will actually come out and give people a hard time.

I figured after almost four years, maybe things had changed here (see my last review), so I gave them another try when I was in Burlingame recently.
Nope.
Same snobby, crap customer service. The older woman who works there is horrible. Just horrible. I asked her for a smaller size of the dress I was trying on and she gave me the nastiest look a human being could possibly muster and walked away. I had to go get the dress myself.
It’s not like a I look scruffy or dirty or *gasp* …poor, so even all those retail stereotypes can’t excuse the rudeness. Obviously, I didn’t purchase the dress from them, which ended up being great for me. I found it three weeks later at another boutique for $ 40 less!

Snooty sales people (they are in SALES for goodness sakes!), especially the owner Anki. Loft does have good selection of designer wear, but I’d rather be treated w respect if I’m going to spend $$$. Alot of the same brands/​styles end up on sale at Nordstrom or The Rack while Loft keeps merchandise full price even several seasons.

My friend purchased a fabulous pair of shoes from this store, so of course I had to check it out for myself. It’s a super cute boutique with lots of mirrors, a plus! They carry so many of the brands I love and had some very unique pieces that I didn’t see online or at other stores. I was assisted by Dana who was so helpul and knowledgeable about the brands and how they fit. She was able to find items that I didn’t see myself, or never would have picked up on my own. After I pay off my current credit card bill, I will be back.

The store was cute. I found several things that I really liked. We didn’t stay long as I was on a mission to find a gift for my Spanish teacher and I was looking for something specific. I didn’t have any problems with the staff and I was dressed in sweatpants and looked pretty disheveled (In fact I scared myself when I saw my reflection in a store window). If I had more time I would have stayed a bit longer but I did notice that they had some nice candles and some other cute gift-​y things.

I popped in here the other day while visiting a friend in Burlingame. What a find on the Peninsula! The loft has the open feel of a New York boutique with the great service and of-​the-​moment selection. I liked the wide array of Theory and there were some leather items from a company called Superdry that really caught my eye. If I could give out 4.5 I would!
It was a short visit but I will be back for sure!

What impresses me the most about this amazing store is how helpful the sales staff is. The always know exactly what I want and what looks good on me. I leave with beautiful things that no one else has.

I absolutely adore Loft in Burlingame! Anki, the owner, has a spectacular eye for buying: she carries a great mix of lines, both domestic and European. I always go see her to stock up on Theory, Vince, Autumn Cashmere, Hudson Jeans, and Olars Ulla (exclusive, from Sweden). I’m obsessed with Superdry Leather this season (the last from 7 Jeans), and she has a great selection of their jackets. The sales girls are friendly and knowledgeable — I never feel pressured to buy, but always feel well taken care of.

no stars if i could
seriously, the service is terrible.
i came in here the other day looking for a dress for my birthday, and they were completely rude.
they really didnt help, they just pointed to me to the dress selection.
i quickly glanced and walked out.
friendly service is way more important that any brand in that store.
the loft gives burlingame avenue boutiques a bad name.

This is the worst boutique I have ever been to. The staff is a mixture of rude and fake. It was the worst experience I have ever had at a store hands down. If you are too lazy to refold the t’s hang them up. Don’t sigh and roll your eyes! What was especially shocking is their merchandise is nothing special. I’d rather go to Neiman, Nordsroms, Sak’s or Barney’s and get the same Vince Rebecca Taylor and Diane minus the attitude.

I thought that Loft was the low end of Ann Taylor? I have never seen other designers in Loft but they do have some cute items and when they have sales they are terrific!
Sizes are odd though… I usually wear an 8 – 10 in most clothing lines and at Loft I am a 6 – 8, so they boost up your mood by sizing big ladies. Sure… it is not really true that I am 6 but it feels nicer buying something in a size 6 then a size 12! Ah Marketing… What will you think of next?!

Loft carries high end brands such as Dolce and Gabbanca, Balenciaga, etc. as well as other incredibly adorable and amazing clothes but the women who work there have the worst attitudes toward the younger people (specifically anyone under the age of 25). My friend and I came in looking for Citizens of Humanity jeans and they ignored us the entire time, even when we asked them for some other sizes. I tried on a couple shirts there and they seemed so annoyed when I asked them to bring me other sizes to try as well. I was so pissed that I almost ended up not buying it. They’re really snooty and although I can’t afford most of the things in there, I refuse to go in to even browse (unless I’m with my mother) just because I don’t want to deal with their attitude.

When I used to work in downtown Burlingame, I would head over to Loft on pay day and spend about ²⁄₃ of my paycheck there. It’s a good thing that I left my job when I did, because I would be in major debt right now.
The space used to be twice the size it is now, but they still have a great selection of womens’ designer clothing. They carry D&G, Rebecca Taylor, True Religion, Bulga handbags, and other hard to find labels. They also have a good sale section, to move out old seasons to make room for the new. In August’s issue of Lucky Magazine, they are offering 20% off any single item in the store.
The sales associates are friendly and helpful here, and though they don’t pressure you into buying anything, they make you feel so good about everything you try on that you can’t say no. These girls can sell.