Golf Galaxy

The problem is that there is nobody to help you. I was there once a year ago and tried to buy some gloves and gave up when nobody would come to the register to ring me up after 10 minutes. I asked two employees who said someone would be right there but nobody ever showed up. I recently acquired a 6 iron which I like but it has different grips than the rest of my bag and wanted it redone to match. Nobody was at the service desk. Somebody finally came and pointed to a wall full of grips and told to pick one and they’d be with me eventually. When I said I wanted the same one as on the other club they said «There are the xxx brand — go find one that looks like it.» Of course there are plenty that look like it but they are in different sizes! At that point I decided to leave. If he had even said that he was busy but could help me next I would have browsed around and waited but he made it clear he wasn’t interested in my business. I went to GolfSmith instead and the man at the service desk looked at the writing on the grip, pulled an identical one out of the bin, and put it on the club. The whole thing took less than 5 minutes.

Best service ever!
My husband and I were shopping for clubs on Black Friday. Jaime was very patient and literally gave us free lessons while we were trying new clubs.
Jeff, the manager, was also great. This will be our go-​to place for our future golf purchases.

I honestly cannot say enough good things about these guys! I had gone there and bought a new set of TaylorMade RSI2 irons. This was brand new technology and in the vacuum of trying them in the cages, I loved them. After playing them for about 60 days, I ran into serious variances in distances and at first I thought it was me. So I dismissed it. I bought some new grips and brought the clubs back in to be regripped. Dan immediately noticed an issue with 2 of my irons being caved. He informed ME that there was an issue with the new design of these clubs. Having spent $ 1100 on clubs I wanted to get rid of these clubs and get a different set. They went out of their way to get a lefty fit kit rushed in for the Titleist clubs I was interested in. Then fit me for the clubs. They told me it was going to be a month before I could get the new set. They let me keep the old set to play through the heart of the season until my Titleist’s could get shipped. Then, they took back the defective TaylorMade’s and gave me a full refund.
Jeff the GM, Dan the AM, and every person I have come in contact with here has just been superb in every facet. I would HIGHLY recommend them.

What a great place !! Professional Friendly Knowledgeable and Personable. The staff engage with guidance and even made my kids feel like valuable customers. I was in to purchase a birthday gift and ended up getting a few things for myself. We will be giving this place our golf business and I’ll recommend it to everyone I know. Great selection of anything you could want. Don’t miss this gem… Get over there and have a ball.

I feel like my review of Golf Galaxy is overdue. These guys are fantastic! They know their stuff, that’s for sure. I came in a few months ago to have most of my clubs re-​gripped. They were running a special where if you got 10 or more clubs re-​gripped, installation was free. So that was a nice deal. They asked me how I liked my grips applied, as if I were a professional. Did I want an extra wrap of tape, off center, etc. Even though I just wanted them put straight on, I was fairly impressed with their attention to detail.
Just yesterday I went back to have my remaining 4 clubs regripped. I asked how long it would take, thinking I might be able to pick them up the following day. The Golf Galaxy rep said, «do you have 10 minutes?» I was very happy that they were going to regrip these clubs right on the spot. Very impressed!
Other than the grips, these guys always hold special club demonstrations. I know they probably think I’m that guy that just shows up to hit a club because they offer a dozen premium golf balls for doing so, but eventually, I end up purchasing a lot of the items that I try there. I know for a fact that I had asked my wife to order me a club that I had tried in previous months at their store, and it’s in my bag right now! You really can’t beat their demos. I think two different times in this past year alone I went in there to swing new Taylormade clubs, and they offered you 1 Lethal ball for every yard further you hit the new club than the old one in your bag. It’s a good time swinging the new clubs and seeing how the technology can help your game. Not to mention getting about $ 45 dollars worth of premium golf balls just for taking a few minutes to try out their new $ 400 golf club. Granted, I wait until that club is $ 199 before I buy it… but without the demos I probably would never have the urge to purchase those clubs!
They also have great deals on apparel. I always see 2 for 1 golf shirts, especially towards the end of the golf season.
To sum this all up, Golf Galaxy is the best! In an age where you can just shop online, it’s nice to see that there is still a place where you can go and physically touch the products, use them, try them out, and ask professionals their opinions of the products.

I also have to disagree with Andrew. These guys were great, Especially Sean. It’s been many years since I actively played and have recently gotten back in the game. I had no idea where to begin as i needed a complete set up from Driver through wedges. I came into the store multiple times and hit a bunch of clubs, I gave Sean my price point and he never tried to up sell me, even steered me away from a more expensive set of irons that wouldn’t do much for my game. Same with the Drivers. He was patient and very knowledgeable and guided me in the right direction. Rich is another great guy who helped me with a few other things. I would recommend this store and the sales folks to anyone. ASK FOR SEAN!!!

I visited Golf Galaxy in Burlington Mass tonight and spent no less than 30 minutes being ignored. I stood at the rear of the store at the desk (with my hands in my pockets waiting for an employee to finish with another gentleman), wandered through the clubs aimlessly, and stood at the putting area while the same employee from behind the desk engaged in smalltalk with another customer. At one point, I actually followed the employee towards the front of the store, where he asked someone who had just walked through the door if THEY needed any assistance. I had gone in to inquire about being fitted for clubs and I had certainly made my presence known, but wasn’t even politely acknowledged. Apparently if you aren’t over the age of 50 and wearing khaki pants, you aren’t worth their time. I’ll spend my money elsewhere.