Picture People

I had a great experience here with my three month old son. I found everyone to be extremely friendly and helpful. Our photographer was Shannon and she was awesome! She knew just how to make my little man smile and had no problem being silly with him to get nice shots. I was really happy with the pictures she took and had a hard time deciding which pictures to choose! After ordering, I went to grab a coffee and when I returned my pictures were ready. What a perk to get your pictures back so quickly! Also, there are great Groupons available to make your experience even more affordable. Overall, I was really pleased with our experience, pictures, and prints. Picture People went above and beyond my expectations.

We’ve been with PP for the past six years, and have met many wonderful photographers. But this will be our last time today.
First of all, we waited for around half an hour AFTER the session for the pictures to come out. Then while we were picking the holiday card design, the studio manager, Janel, came out with a cold long face and told us that the studio is closed. We will have to come back again to pick up the holiday cards. Then how come they let us wait for half an hour, especially we mentioned to order the holiday cards before the session started?!
Then they printed out a sample card for us, and it did not look good. So I requested to have another two samples with the change of the picture effect or background. During the whole time, Janel did not show any smile. Her mouth said «I want to make our customers happy.» Her whole face says «it’s 6pm, why the heck are you still here and bothering us?» Well, if we need to drive 1 ½ hours back and forth, pay around $ 150 of the CD and $ 70 for the cards, we probably should be careful with the prints.
When we left, I asked whether we could take the two sample prints with me. She said no, since we did not pay for them. If we already paid for the CD, and if they are going to toss the prints, why cannot we take them?! The lack of flexibility is very disappointing. Does she think that I’m taking advantage of the store or something, by asking for TWO prints of my OWN family?
Finally I just did not feel the holiday joy with PP. So we decided to cancel the printing of the cards. So I called while we were driving back. Janel picked up the phone and said that I would have to come back to cancel the order since she did not have the credit card number.
I said that was why I called so that she could write it down. She hung up on me! So I called again, and another photographer picked up and explained that it was against the rule that they wrote down any credit card number. Well, Janel did not even bother to explain THIS.
We all have bad days, and I’m sure this was one of her bad days. But being in the customer service industry, the rule of thumb is to smile. Ironically, it’s the photography industry that she is working in. I can take it if we have to drive back to pick up the cards, and that we were left waiting for a long time, if Janel had shown a little understanding or a better attitude.
If you like PP, don’t go to Burlington. With a manager who cannot smile, what do you think the experience will be?

We have been taking our kids here for the last five years for their pictures. We have had different photographers, all who did a great job. I love being able to leave with our pictures in hand. Our most recent visit was a few days ago. There seems to be some change in the staff. I would say they are currently under staffed. It did not seem to be a problem as the man that was there alone was handling the flow just fine. I believe his name was Steve. Anyway, he was able to multi task and keep things running smoothly. We were very pleased with the pictures he took, told him we wished he only took one good picture rather then all so we didn’t have such a hard time choosing which ones we wanted. :) My only complaint was that the bathroom was dirty, this was never a problem before. The waiting room and studios were neat.

Kaitlyn C and Lucyus F are the best people to work with. It was holiday time and great rush in the store but still picture perfect people were just very patient with many and we were happy to be there to get our pictures being taken. Lucyus was patient with us when we changed into multiple outfits and took lot of great photos which we had hard time to pick from as every photo came out better. Kaitlyn helped us with deciding which photo to pick and also getting us aware with promotions that are happening… She also touched up some of the photos and also helped my wife with makeup before the photoshoot — she is the best… Thanks from Sai and sowjanya — east Indian couple

This is the best picture people studio and I’ve been to them across the country. Delia was AMAZING today. I haven’t even left the mall yet and I had to write a review. My one year old never stops moving and running. We call him the Beast. Delia got amazing pics of him, I want to take her home with me and keep her as our most treasured possession lol!

We have seen Brooke twice here and she is AMAZING!!! If you have a toddler, definitely ask for her. She really understands kids and can coax some truly magical smiles. She is super friendly, and really gives 100% to each session. Total gem!

My wife, 4yr old, 3yr old, and newborn had a fantastic experience here. The staff was friendly, accommodating, and extremely helpful. Lucyus was our photographer and he was great with our kids! He had some great pose ideas and really played it up with the props. He even got all three of my boys to look directly at the camera! Not an easy feat! Danny was our sales associate and he was not pushy and very friendly. He helped us multiple times (we eventually decided to get additional prints while still being in the mall), and each time he was eager to assist us. Steve (the manager) made a point to just say hi to my boys while we were waiting, asked us if we needed anything, and made us feel welcome.
Keep in mind, we went during holiday season, it was busy beyond belief and the staff still made me and my family feel like we were the only ones there!

Great Experience! We have been to The Picture People in the past. The last time we had a photo session my kids were 4 and 5 years old. Now at 11 and 13 they were more than reluctant to go. However, the photographer made them comfortable and even made them chuckle.
After the photo session we waited for a short period of time before we reviewed our pictures. I was expecting longer since it is the Holidays. The place was crazy packed in the middle of a snow storm but Katie gave us her undevided attention while we chose our photos. She was great at picking out the best pictures and great at touchups. She was also very creative with filters.
I would recommend the Picture people. It was quick, painless and the prices were great!
Ask for Katie =)

Awesome experience. The photographer was wonderful and thought of creative poses. We had an 8 PM appointment and was greeted by incredibly friendly, upbeat staff. I was so impressed by all their professionalism!

After my last experience, I received a phone call from Steve (the manager) regarding my Unilocal review. I explained to him what had happened and he understood. He asked if I would come back in and give them another chance. He told me that I would get a free sheet of prints for all the trouble and would mark it down next to my name in the system for future reference. I told him I would come in but would call back to schedule an appointment.
So when I called to schedule the appointment, I explained that I had talked to the manager and if it was possible to have a female photographer. The woman said that was no problem.
I show up for my appointment (on a week day) and it just seems kind of chaotic as usual. Too many customers and not enough staff. There was also no record of me requesting a female photographer or a free sheet of prints. My appointment was at 12, but was not taken til 12:30. Lots of fun with two small children. Our photographer was Maria. She was full of energy and just fabulous.
I never ended up getting a free sheet of prints like I was told. I was never sent an email to review my pics online. They are still not online. My family lives far away and they would sometimes purchase ones they like, but haven’t had that option.
All in all, Maria was the best part of this experience. She was great with the kids.

I have been going to Picture People for the last 4 years. I can’t say enough about them. We usually request Steve and have never had a bad experience. My children are 5 and 9 and can be difficult to engage at times. Steve knows just the right thing to say or do to make it a wonderful experience.

I have had 3 wonderful experiences at the Burlington location in the past 3 months with my new baby. Janel is a miracle worker and I can’t say enough about her! She has caught some of the most adorable face on my daughter and really works well with babies! She’s not afraid to act silly to get a great shot! We request her every time!

I had very high hpes of picture people but it was a huge disappointment. I used to get my pictures taken from sears but they have closed the photo section now. Cannot believe they have photograghers who do not even how to take good pictures. A person named steve has taken pictures for my 13 month old daughter. None of the pictures were taken with the flash. Huge disappointment after waiting for more than one hour.
Really miss brook from burlington sears mall. She really does a good job.
Need to find good replacement for sears now.

*Sigh* I had such high hopes. For weeks I had thought about wardrobes, poses, wardrobe changes, props… even made a little sign for my son to hold, proclaiming his love of Nana and Papa.
When we arrived (15 minutes early, as the confirmation email requested), we waited at an unmanned booth for close to 10 minutes before someone helped us. With a 2-​year old, that is no small feat.
After we were checked in, we waited an additional 15 minutes over our scheduled session time. When we were finally called for our session, I could have fainted when the photographer brought us over to what I thought was a prop studio. Literally in the middle of the waiting room. In the entry way. Facing the entry to the mall. With giant windows, so that everyone in the mall can see you, and your curious toddler can see them too! I was horrified. Anybody who has ever met a toddler should have known that was a bad idea. It was so uncomfortable and so rushed, so distracted. We had our photo session in front of 25 other people who were waiting, while others came in and out, and still more walked by on their way to dinner at the food court.
Our session lasted about 15 minutes. Our photographer gave us zero direction. He never worked with us or our son. If our son acted up, Joe just stopped snapping pics. Sure, he made a few noises, but nothing else. When my husband or I jumped in to help our son, Joe never took those calm moments as opportunities for candid family shots. The majority of our session was wasted. I even had to tell Joe in the middle of the session that I was changing my son’s shirt… why bother filling out the form with the info about clothing changes if it’s going to be ignored?
The real kicker was after our session. I got to watch another poor family (who also complained about the session in the waiting room) who got an amazing young man for a photographer. They got about half an hour of time, tons of direction, a creative and flexible photographer who worked with the kids and met them where they were at. He prompted wardrobe changes at the best times, discussed backdrop options, brought our props and stairs, blankets, all kinds of stuff to keep the kinds engaged. They got the ideal session, minus the location. We got a fire truck and some blocks that I had to insist we use. It was awful for me to sit and watch the great session after our experience.
Then we waited yet ANOTHER 20 – 25 minutes for our pictures to be ready. Even then, we didn’t get a dedicated «selection station» employee to help us. We got our photographer, who we knew had just completed another session or two while we waited. He didn’t know the products or prices, and we had already been there for so long that we were’nt waiting for him to figure it out. We left with a 35 $ CD containing 22 images (4 were sales images showing what our collages «could» look like) and a really sour taste in our mouths.
In short, I am beyond frustrated with the experience we had here today. I was so looking forward to wonderful Mother’s Day gifts for our moms. 3 of the 18 pictures that we got are suitable for gifting. Not at all what I had hoped for. You get what you pay for. If you want great pictures and a great experience, pay the money for a professional.

Picture People in Burlington is way above and beyond what I had even hoped for! Janelle is personable, professional, efficient, and funny. There was minimal post –processing or waiting. She even took 10 years off me. I can’t recommend PP enough.

This location seems to be much busier than the Peabody one. Perhaps Burlington overbooks? We had an appointment last night and they were very, very busy. The photographer took us on time (7:30pm) but our session was at the front of the store and people were hanging around our session. Our session took about 40 minutes. We were told since they were busy it woud take 20minutes before we could view of session. We waited and waited and until our name was called at 10:15pm! Picture People were completely understaffed and had overbooked. I don’t think one more family could have fit into their studio if they had tried. Our photos were ok but honestly, it was chaotic, it would have been difficult to get anything great that night.

I’m giving 2 stars for the staff still being pleasant and for the hope our pictures come out decent. A 45 minute wait in a room full of toddlers and babies who have also had a long wait is not a nice place to be. They stopped answering the phone because it was too busy (overheard). When I called to move my appt., they put me on hold. When I called back they hung up on me. THEY NEED TO HAVE LESS APPOINTMENTS AND MORE STAFF. Customer service WILL suffer if you overbook and understaff. I will never return here and will tell others not to come here. I feel bad for the staff working here. This place is a mess. is there any management here? I wonder if our pictures will show how truly miserable we were. PICTURE PEOPLE– you need to look at how you’re running your business if you want people to return.

Amazing. Only have picture experience at Sears Portrait Studio (they were ok), but this studio was far superior. Our photographer, Ben, really knew what he was doing and guided my whole family through a variety of poses with different backdrops and props. Even though my parents weren’t speaking English to us, he understood from body language and feel and even brought over a stool when my mom started complaining about appearing comparatively short in the pictures, lol. That was a pretty funny moment that he captured on film :) Our favorite picture! Christie, the girl who walked us through our options at the end of the shoot, was also really great and provided excellent service. I’m glad we came and we’ll be back again!
By the way, this place is within Burlington Mall (and not an outside location). And yes, there are a lot of babies and children — especially during holiday season — but the staff are great at handling them, and it added an element of fun to our visit (people watching!).

I have been going to this Picture People for 3 years now. They used to be fantastic. They used to have amazing energetic photographers that made my kid smile so easily. I have been here two times in the last few months and boy has it gone down hill. The photographers do not know how to handle children. They make no effort to make them smile, it was up to me and my husband entirely (not an easy feat with a now 4 yr old and 7 month old). I thought a few months ago might be a fluke but after tonight realized it was not. The set of photographers and employees there were flat and not friendly at all. There was another woman there telling me she would not go back as well. This was definitely my last time at Picture People. It’s too bad since I used to consider them the best of the chain picture companies.

I recently had to get passport photos for my Canadian passport. The Picture People said that although it is not listed on the web site, they do a lot of non-​US passport pictures. In fact, they said they process a lot of Canadian, Indian and Brazilian passport photos.
So if you don’t mind being surrounded by screaming kids :) the Picture People folks are quite competent. I was in an out in 30 min.
Oh yeah, they insisted that people bring in the exact photo specifications — they don’t keep them on hand.