Randolin Music Instruments

Brought in my guitar TWICE for the same problem and both times I was told it was because of different things and both times came out with an unfixed switch and lost a total of $ 60. They never tested the guitar after fixing and just handed it back to me. Beyond frustrated and will be looking elsewhere to fix the switch.

Nowa repaired a very expensive custom electric guitar for me. The headstock was completely detached, but when he was done the crack line was practically invisible! Excellent job, great communication and very fair price. Highly recommended!

I’m a professional musician in the Burlington area. I play in 6 projects in Burlington and I’m the guitar instructor at the Burlington Music Dojo. I have taught at Advance Music, Rock Camp, and many of the Youth Programs at 242 Main while I was the assistant manager there. I’ve also had my instruments serviced by most of the local luthiers (it’s good to know who’s good).
On one hand, we are very lucky to have as many good options in Burlington as we do, but when students and band-​mates ask me who to send their instruments to my first recommendation has always been Nowa at Randolin.
Here are some of my instruments that have been repaired by Nowa:
Solid Body electrics (bolt on, neck thru, 6 string, 7 string, 8 string)
Steel String Acoustics (six string, 12 string)
Ukulele
Stand up Bass
Here are some of the specific repairs he’s done:
Fret work
Bridge resets
Pickup wirings
Fingerboard re-​glues
Acoustic instrument pickup installs
Here are some talking points about my customer service experiences with Nowa:
1) When asked specifically for a quote, he’s always produced one and come close to staying within said quote.
2) His breadth of knowledge and credentials allow him to do a wider range of repairs than other luthiers in the area.
3) He has always treated me and my repairs like a priority (when I’ve asked him to stay within a deadline). I understand this is difficult to do with a repair que as large as his.
4) He has stood by his work, sometimes beyond the 6 month warranty. Any time one of his repairs hasn’t held up he’s made it right.
5) Because let’s face it, money matters, he has always had the most reasonable invoices of any of the luthiers I’ve done business with.
Again, we have many good luthiers in the Burlington Area. Nowa is always my first pick.