Robert E Segool

I’ve been to maybe 7 places for eye exams and this place was by far the best. Dr. Segool uses modern equipment and was happy to answer all of my annoying questions and even sent me a link to a medical journal article that came up during our discussion.
The staff was also very friendly and helpful. They don’t pressure sell you with discounts on ridiculously marked up lenses like some other expensive places (*cough* LensCrafters *cough*)
* On one visit they helped me pick out a frame I liked which was later even approved by my girlfriend (the ultimate style test).
* On another visit they made arrangements to let me pick up my lenses after hours because I needed them urgently and couldn’t get there during the day because work + 128 traffic.
* Another time I ordered lenses and then had to move temporarily to another state for work and it took me about 8 months to get back there to pick up the lenses and they were ready to go when I got there.
I was a customer for 3+ years (maybe more like 5?). Sadly I’m living in Boston now so I have to find something closer.

DO NOT GO TO THIS PLACE. NOT PROFESSIONAL AT ALL. NOT AT ALL.
If I could give no star, I would. This place doesn’t even deserve 1 star. I went in and expected a more thorough eye exam. And instead the doctor only spend less than I don’t know maybe 5 mins examing my eyes. Many questions were asked by me but not many answers were given. What kind of a place was that? I certainly felt like it was a wasted visit since my insurance only cover once an year with ophthalmologist. I really wonder what his qualifications are.
Now let talk about the so called receptionist. She was so rude to me. She never said hi or greetings at any kind. I don’t know what her issue is. I walked in and there was another guy came in behind me. She totally ignored me. But she kept on talking and answering with the man. Like I was invisible. Hellooooo, I was there first. I also had questions regarding the glasses for her and she didn’t even want to talk to me. And at the end of the visit when I was paying, she again was talking to some others customers while I was there waiting to pay her. It was like she was so nice and talkative with others but just not me. She was greetings every one but me. I have done nothing to her and i don’t deserve this kind of attitudes. She really made me mad and upset. I was also a customer too.

Fantastic doctor and friendly receptionist that is very helpful. I had an extremely painful corneal erosion happen. Rather than run to the emergency room, I called the office at 9am and was in the chair being taken care of by 9:15. Dr Segool was great and so helpful. A few days later I was able to get an appointment with a corneal specialist. They completely agreed with Dr Segool’s treatment plan and continued with it.
With my eye issue also came blurred vision that required me to start wearing glasses immediately. I walked out of Dr Segool’s office with glasses on that day. 2 days later my prescription sunglasses were done (frames I previously had).
Affordable prices for glasses and sunglasses.
Large selection of eyeglasses to chose from.
Nice, clean, comfortable office.
Modern, equipment– fancy X-​ray machine
Great with children
I also take my two children there — he is great with kids. My daughter was wanted wanted glasses, was clearly faking the answers — Dr Segool new exactly how to deal with her and get her to tell the truth.

I have moved twice since first visiting Dr. Segool years ago but still continue to drive to Burlington for his services. I like the cutting-​edge equipment and no need for dilation. The staff is friendly and efficient. As long as he is practicing I won’t go anywhere else for my, or my family’s, eye care.

When my old glasses suddenly got a huge crack in them, I needed to see an eye doctor right away. I had recently moved away from the town that my old eye doctor was located in and was looking for a change. I called up a bunch of doctors in my area trying to get an appointment as soon as possible. Dr. Segool was the 4^th doctor I called and he really should have been my first choice! He was the only doctor that I called that offered to squeeze me in the very next day. His office staff are all so nice and understanding. Very friendly too. They had no problems taking my insurance (Davis vision) and I was a very happy customer.
More recently, I went to the beach and totally forgot I had my glasses on my face! Well, I went into the water and a huge wave knocked them right off and thusly they were lost forever. I called Dr. Segool after my day at the beach and Ann (one of the office staff) told me to come in right away and they would try and work something out. At the very minimum they could at least get me a pair of contacts so that I wouldn’t have to drive home without my vision. I went to the office and she told me that because I had just gotten my glasses, I couldn’t get another pair through my insurance. I knew this already and figured that this would be the case. But she said that Dr. Segool would help me out in anyway that he could. I ended up getting new glasses but Dr. Segool was nice enough to let me have the frames free of charge! All I had to pay for was the lenses which was great! I was expecting to have to pay the full price. He also said that he would try and rush the order for me so that I wouldn’t have to wait as long. And lastly, I still really couldn’t afford to pay for the glasses altogether so Dr. Segool offered to do a payment plan. What exceptional customer service!
I never had any problems with Dr. Segool before and liked him during my check-​ups but this recent visit just bumped him up in my book. I know now that I will never have to look for another eye doctor again because I will stay with Dr. Segool!

Nice place, nice doctor and friendly staff. They do the optomap which is a great alternative to having your eyes dilated! (It takes a picture of the back of your eye and you get to see it too, very exciting!) I don’t know how much of a glasses selection they have since I wasn’t buying frames but from what I saw in the waiting area, it didn’t look like a lot.
I also loved that I was in and out of the place in about 45 minutes. (At other optometrist offices I felt like I spent my whole day there.)

This is an average place — nothing great. Dr. Segool did routine eye tests for me and my wife. We wanted to get clarification on lenses for my wife and he didnt do a good job helping us understand what she needs. We ended up not getting anything.
I also questioned his staff on how they issued different charges to insurance company for two identical exams. Not quite sure if her response was true.
Hours of operation could be more convenient

I had been wearing my «weekly disposable» soft contact lenses for so long they were practically frayed at the edges, so I finally started the process of looking for Optometrists that took my vision plan (VSP). Based on some of the reviews on here, I was prepared to have a Clockwork Orange experience, but I totally lucked out by picking Dr. Segool.
They asked if I needed a appointment for new contacts, and got me in as soon as I could schedule it — no blindness or bleeding eyeballs necessary!
They did a full check-​up for Rx, peripheral vision, glaucoma/​cataracts, including this cool machine that takes a picture of your retina. Dr Segool took the time to explain the various images and patiently answered all of my questions.
They have a lot of contact Rxs on-​site (I needed to order mine, but they got to my house in under a week) and they told me about a rebate program for $ 100 off if I ordered a year’s worth.
They also have a good-​looking selection of fashion frames, if you were looking for glasses.
Overall, excellent service form the office staff, really professional and friendly service from the doctor and they take VSP. Dr. Segool is my optometrist from now on.