SpringHill Suites Chicago Southwest at Burr Ridge/Hinsdale

Hotel was nice and what is expected from a springhill. Two days in a row now I’ve been woken up. Yesterday they had a machine outside beeping that woke up the entire side of the hotel. Then this morning they have people outside with pressure washers scraping our window and screaming at each other. This started at 8am. Now two days in a row they have woken me and my one year old up making our days a little cranky.

It’s a bargain for the area and pretty convenient to Midway. Free parking makes it an even better deal. The breakfast wasn’t great but the hotel management was very nice.

Clean, helpful staff, free wifi (at this day and age should be a standard but i digress), nice facilities, great breakfast choices. will definitely stay there again

Stayed here for for 3 nights for a family wedding. The rooms were very clean. The fridge wasnt that big. They didnt have a safe in the room, which we werent very happy with. However, the beds were very comfortable. Breakfast was always great. One of the ladies reserved a table for my family because of how busy it was. They even refilled the eggs constantly and told us when they had fresh eggs out which was sweet. One day we were trying to figure out train stuff and such anx Josyln at the front desk was very sweet and helpful. She printed out directions to rhe train station for us and even printed out train schedules going and coming back for us. She was always helpful! Then there was another front desk agent at night who always made sure there was hot coffee for my family when he saw us in the lobby. Front desk staff was awesome! Another negative was our keys not working always and we had to always go get them fixed. I liked how many outlets were available to guests in the lobby. All in all we loved our stay here and are now fans of Springhill suites by marriott. We look for these hotels anywhere we go now. Thanks for a memorable stay!

Stayed one night, staff was friendly, room was fine, clean, and comfortable… a/​c unit was a bit loud but tolerable… Room was not noisy from nearby guests. Breakfast was good and plentiful. Location was easy to get to and convenient.

I was there yesterday to get ready for my best friend’s wedding. The facility is very clean & the room was larger than I had expected. The only downfall of the time spent there was that the ring bearer leaned against an end table & his suit had gotten a gross brown stain from the wood stain that was not completely dried. I’m not sure why they even booked that room to a customer if they had just stained the furniture.

We booked our wedding block of hotel rooms at this hotel. Originally when we worked with Sheila, we thought we were in good hands. Then once she left I started getting calls from my wedding guests. No less than 10 of my guests had issues booking a room in our block. Some just tried to book the night of the wedding and we’re told either there were no more rooms available at the hotel or there were no blocks of rooms with our event name. Others tried to book multiple nights and were told there were no more rooms. We still had some guaranteed to us according to my latest email from the hotel, so I don’t understand this at all. It got so bad that some of my relatives had to stay at other nearby hotels because they were told there were no more rooms at our hotel. Also, for those that tried to book at our hotel by staying on hold for an hour, the hotel tried to charge them $ 70 more than what we had agreed for our wedding block in the contract! Even though they booked before the cutoff date. And last but not least they could not guarantee me the ability to check out 1 hr later just to take pics of the girls getting ready in the hotel room. How can someone planning a wedding prepare for this or have a backup plan? The only good thing about this hotel was that the rooms were clean and nice. The staff was horrible to us and really they proved to be the worst vendors we used for our wedding.
Update: Only when we checked our credit card statement did we realize this hotel tried to cheat us on top of everything else! Our contract clearly stated that if we booked 20 rooms, our wedding night hotel room for me and my husband would be free. We even got a receipt the morning after saying it was a $ 0 charge. When we looked at my husband’s credit card, they had charged us for the wedding night hotel room! When I called to have them correct this mistake, they tried to argue with me saying that we didn’t have all 20 rooms. I had multiple emails from them stating otherwise. They eventually reversed the charge after much arguing and frustration. I can’t help but wonder if they would have reversed the charges if we had never noticed it on the credit card statement!

Bring earplugs or the in-​room heat/​air unit will keep you up. Get to the breakfast area early or you get nothing. They stop putting out food about 45 minutes before service is complete. My kids got a continental breakfast of a plain English muffin. They had run out of waffles, yogurt, fruit, eggs, juice, milk and coffee. The manager said that they do not replenish the food in the last half hour of the posted service times.

I wish I would have seen these reviews a few months ago. This was by far the worst vendor we worked with for our wedding and we only got a block of rooms with them.
I got their name at the recommendation of our the banquet hall for our wedding and they were initially the most responsive hotel we contacted. Seemingly, it worked out very well… until about a month or so before the wedding. We had a delay with our invitations, so people didn’t know about the hotel until just before the booking deadline. I contacted the hotel and they extended the date without a problem. Then, I began receiving e-​mails from the sales manager saying that no one was booking rooms and I needed to contact my guests to get them to book. I was very put off by her attitude, but still was not that irritated. Then, a friend of mine was booking online and was offered a lower rate than our block. We were told we were getting a rate of $ 119 instead of the regular rate of $ 159. The one he found was $ 104. So, I e-​mailed my contact and she said that the $ 104 was the «non-​refundable rate» and that’s it. A week or so later she sends me a list of people in the block and several people I know got rooms are not on it. Then she tells me that people can only be part of the block if they book the $ 119 rate and she will not count the other guests towards our 10 room goal to get the shuttle for free. She also informed me that the people not in the block would not be allowed to ride the shuttle, even if my husband and I paid for it! She also said they would maybe charge the non-​block people to ride it as well!
In addition to this nonsense, several people told me they called to book rooms and were told the block was full (LIES!). This was the exact opposite of what the sales manager told me. She said as long as there were empty rooms, people can be added. I had to let all of my guests know to go through this long process in order to book a room. Then, the sales manager had me send her my entire guest list for her to cross check and see if she could add any more people to the block, as a favor to me (how nice).
At this point, my dad stopped by to try and reason with her. He accidentally ended up at the other Marriott in Burr Ridge and told them what was happening and they were astounded by it. Once he met with the sales manager, he mentioned that he is a very active member of the community and serves on several boards and will be informing them of the negative experience he has had at SpringHill. Instead of trying to work out an arrangement or use good customer service skills, the sales manager answered him by saying she felt threatened. My dad is a very diplomatic, professional and reasonable man that I know would not try to intimidate or bully someone. All we got out of this meeting was that people wouldn’t be charged to ride the shuttle and they would offer 2 (instead of 3) free rides if we didn’t hit the room minimum.
Here’s where it gets good… the night of, people were able to get to the banquet hall without any problem. No one was charged and it ran smoothly. The way home was a different story. We were supposed to have 3 shuttles back– 1 early & 2 late. The 2^nd to last shuttle arrived and waited for a while to fill up and left a few minutes before the last one was supposed to arrive. Well, the last one never came. So I had more than a few inebriated guests stranded at the banquet hall. Multiple people were calling the hotel and unable to get a hold of anyone. My parents were able to drive my husband and I to the hotel to figure out what was going on. We talk to the man at the front desk and ask him where the shuttle driver is and can he send him back to pick up more people. We were sure what happened at that point and were willing to pay to get another ride. He looks at us blankly and said he can’t because he «doesn’t speak Spanish» and therefore can’t talk to the driver!!! We ended up getting our room comp’d because of this, but that is inexcusable.
The facilities were clean and nice enough. The breakfast was definitely sub-​par: rubbery eggs, minimal fruit, and very little for my gluten free self to eat.
I apologize for the long review, but I feel like this is important for future brides to know. Do not book a room block with them. I would have had almost a stress free wedding and much lower blood pressure if it weren’t for them.

Not only were many of the guests disruptive the whole night (seems there was a sports team (s) also staying in the hotel with no regard for anyone else); the staff was equally as loud in the hallway in the morning. There was a lot of highway noise, the window seals were broken making it nearly impossible to see out of the window, the pool was closed, and there was not enough seating for breakfast. By far the worst hotel stay I have ever had.

We used SpringHill Suites for our wedding hotel block in August. We did not have our reception here, but used the shuttle service to provide transportation for our guests. The shuttles worked out very well. I was told the 5:30 pm shuttle ran behind and the guests had to ask about it, but the transportation after the reception worked out perfectly and the shuttles were large enough to squeeze a lot of bodies in. They also offer a free continental breakfast which was very crowded, but I think a nice perk for our guests and another main reason we chose this hotel. I did have a few problems though with management that made me feel rather scammed in the end. Like, if we hit 10 rooms in the wedding block, our room was supposed to be a free upgrade to the executive suite. This didn’t happen. Our bridal room was on the first floor and faced glaring lights from the parking lot all night. There were 2 other weddings there that night as well and I could hear people partying all night and it woke me up at 3 am (though they could very well have been our own guests). If we had booked 20 rooms, our room would have been complimentary. We didn’t hit 20 rooms, BUT we had 2 guests tell us that they tried to book and were told the block was full. When I asked about this, she just blew it off and said that the block wasn’t full… okay? We only ended up «filling» 15 rooms when I know we had at least 17 and who knows if anyone else wasn’t on the block? Oh well, the shuttles were free so the cost of the room paid for the shuttles, I figure. We were also told that our room would have champagne and chocolates as part of the bridal package. While I know that this is just a cheap gimmick, I was kinda bummed that when I got into the room, there was no champagne. Just a few chocolates, Gatorade and cheese-​its… how romantic. ha! I wasn’t about to call and ask about it then, it’s my wedding night! I just made a note the next morning to ask at the front desk for it before we left. Well, I did and we were hassled about it! We were told it should have been in the room, but I definitely checked the room and the fridge and there was none. I didn’t even want the champagne at this point because we had a flight to catch, but if they were going to accuse me of finagling a 2^nd bottle or whatever they thought I was trying to pull I wasn’t having it. Finally a manager came and signed off on our approval to get the champagne. Gee, thanks! I took it home and just left it at my parent’s house. So, the problems we had with SpringHill weren’t really visible to our guests which I am thankful of. We did have some compliments on how well the shuttles worked out, however, just keep in mind that SpringHill Suites means «value», not service.

This would be the perfect moment for Unilocal to have a «half star» rating. I want to give this place a 3.5, but giving in to a 3 is doing this place no justice.
Our room was clean and didn’t have any weird musty smells at all. It seemed pretty quiet, especially for being quite close to a busier highway. (Which was also a nice plus as that Highway takes you right near downtown Chi-​city.)
Our service was nice and attentive. We didn’t have any of the problems other people seemed to have. No one was anywhere near snappy.
Overall, the hotel was nice. And if you don’t enjoy staying right near downtown, this is a good area to be. Burr Ridge is quite the nice suburb.

I stayed here for one night on business. I will not stay here again. The breakfast is terrible unless you like powdered eggs and reheated frozen sausage patty’s.
The air conditioner in my room sounded like a freight train. I could not talk on phone while it was running it was so loud.
Then to beat it all I was given a handicap room when I did not request one.
Sorry not staying here anymore.

Great rooms, very spacious and clean for the price. The breakfast was excellent great continental. Stayed on the 6^th floor.

Great little hotel in the middle of Burr Ridge.
Parking is plentiful in the nice large lot out front. In the winter it’s super slippery on the pavement though.
Staff are very friendly. No problems there.
The rooms are average/​mediocre. Very dated interiors. My room had a microwave and fridge. One thing I never understand is why they often put the sink outside the bathroom area. And then the bathroom is super tiny, where you can barely open or close the door. The room is clean though.
Complimentary continental breakfast is available every morning, and Wi-​Fi is free.
if you’re in the neck of the woods, it’s a decent choice, but there are also other hotels at the same highway interchange. With that said, pricing here is pretty reasonable, so the value is there.

Great quality and value.
I tend not to stay in hotels which are not ‘full service’ but there are times that this is the type of hotel I find myself staying at and I’m really pleased with this hotel brand. This is the second Springhill Suites at which I have stayed.
We stayed at the hotel over the weekend with a large group for a wedding. I would strongly recommend this hotel for that sort of arrangement.
The rooms are large enough to accommodate a small family. When you have adjoining rooms, you have an extraordinary amount of room to spread out.
The hotel staff was just fantastic. They were very accommodating and polite and helpful. I was really pleased with the quality of service.
The beds are extremely comfortable and the toiletries are really nice.
Great hotel value for your dollar.

Of all the hotel chains that I’ve used over the years I find the Marriott brand to be one of my preferred. I’d never stayed at Springhill Suite before but this is one of the more budget friendly hotels that the company was willing to pay for. Smack in the middle of the Chicago suburb of Burr Ridge (they refer to it as a village).
The staff is really nice although I chuckled when they asked if I wanted a room near the elevator (light sleeper here). All guests get free Wifi and complimentary breakfast. The rooms are very spacious and clean. I was surprised to find not only a fridge in the room, but a microwave and a little sink to wash things. The bed was nice and comfy (king) with lots of pillows. I love sleeping with lots of pillows so that was nice to have 4 at my disposal. There was also a nice sitting area (desk and chair although no plugs for your laptop) with the TV straddled between that space and the bed room.
A couple of things I did not like:
— No food offerings in the evening besides the little snack area where you have to purchase items. Most restaurants in this area close at 9pm so if you happen to get in late, you’re SOL trying to get a real meal. I think in addition to breakfast they could have some kind of dinner and/​or snack. There are lots of chairs and tables in the lobby for breakfast, why not use it for other meals. Even if I had to pay its nice to have that option.
— The walls are super thin. Me being a light sleeper it was a pain to hear my next door neighbors (above and next to me) conversations. Even as patrons walked down the hallway I could hear every step. Not sure when they plan to remodel, but sound proofing the rooms would be nice
— A lot of the hotels I scouted prior to choosing this one offered free shuttles to and from the airports, however they wanted to charge $ 55! Yikes, a cab was much cheaper!
Overall, it was an enjoyable stay but if I visit Chicago again I’d stay closer to the city.

This is my second stay here. Everyone at the front desk has been pleasant and friendly. Rooms are spacious. Beds seem newish and comfortable. Breakfast is just what I expected. I grab a yogurt, banana and run. WiFi works great, even in the farthest rooms. All is clean, what more could you ask for? Refrig and microwave? Yep. Large desk and eating area in this room. Nice.
I’d give it 5 stars if breakfast was over the top or they had a light snack in the evening or offered something to drink besides coffee. OR even if the indoor pool was heated better. It doesn’t feel heated at all, just indoors and deserted (probably because it’s too cold). A hot tub work be mice too. Fitness room looks like any other fitness room.
Yes definitely not 5 stars, now I’m thinking maybe I should give it 3 stars but i will be staying here every time work brings me to this area. Can’t find anything better for the gov’t rate.

Great hotel for last minute booking!

On the week of our family’s wedding, they also booked two sport teams which took up 96% of the hotel. So every night would be noisy and we couldn’t transfer any rooms. What they don’t tell you is that the back of the hotel faces a warehouse that has trucks backing in and out all night long and the freeway is there too. They have very poor planning, insulation between the walls and you can here your neighbors easily. The rooms are very small despite they are «suites». The beds are TINY, and are spaces 2″ apart! The living room is bonus and the tiny microwave and a mini fridge. The bathroom is in the bedroom and the sinks are outside. Therefore making the room very compact. The doors are very heavy and loud same with the elevator.