Bushkill Inn & Conference Center

Our room was «upgraded» the day of check I and we were put in a cabin that was not suitable for winter weather, since there were two a/​c units for heat and gaps in the door. The manager did try to rectify things by compensating us with steak dinner, champagne, and accommodating other needs such as a microwave and a roll away bed since we were supposed to have two pull out couches and ended up with just one. We ordered the package that was supposed to come with chocolates and roses that we never received. Additionally, my husband had to make several trips to the dumpster because house keeping only came on our first of a three day trip. We ultimately were refunded $ 230, but I had to email the manager three times even after I told them at check out. Not a horrible place but definitely not worth $ 1400 for a three day stay.

Plus and minus time, baby.
(+) I could write a love letter to that bed. Fluffy pillows, warm toasty blankets perfect for diving into while the sky purpled into thunder storming clouds, and … sheets tucked under the mattress. I admit it looks neater than having them pulled out, but have you ever tried pulling the blankets up to your chin, and realizing, in panic, that they’ve been tucked under the mattress? It’s like sleeping in a tightly packed burrito.
(+) Easy access to the Bushkill Falls.
(-) The shower did not have a door. Not quite sure how they could spring for heated floors in the bathroom but no shower door to prevent water from spraying out, but … okay.
(-) Although the hotel had a Hasidic Jewish wedding and a medical school retreat going on at the same time, there was this ghost-​town, The Shining feeling of defeat and neglect that I couldn’t shake. It started the minute we checked in, when I noticed that the «gift shop» was depleted, like a hurricane blew through town and sent all the visitors scrambling for the bottles of shampoo and spare toothpaste, and no one decided to restock. Nothing left on the shelves except for two small cans of Gillette shaving cream.
Other than at meal times and housekeeping, I didn’t spot any staff cleaning, monitoring the front desk, or just moving through the hotel. I understand that this is the off-​season, with far fewer tourists staying, but it didn’t take away the sense that no one wanted to linger in case an emergency happened. Interestingly enough, though, there was an armed security guard patrolling the grounds. One restaurant on the second floor, the Corner Bistro, remained shuttered and dark the whole time we were there, despite a sad candy wrapper left on the front counter.
(-) The prepared food was pretty terrible. I don’t like to complain about food, because I steadfastly believe that unless it came out of a bag and was unceremoniously dumped onto a heating tray, someone must have put some care and thought into preparing a dish. Whoever put our meals together was operating on autopilot. For one lunch, it was essentially DIY sandwich-​building. The two highlights of the whole dining experience were the breakfast home fries, doused in oil and salt, and the peanut butter cookies, of which I ate four. My stomach isn’t the happiest right now.
(-) WiFi kicked you off every five minutes of inactivity. Instead of circulating a password, they did this thing where you had to agree to Terms and Conditions every time you accessed the internet. C’mon now.

What a nightmare! First I booked a room and when we got there ½ hour after checking began they said the room was not ready. We had a few other stops to make so I declined the complimentary drinks while we waited to get the room ready. When we returned at 10 pm they all looked like deer in the headlights and some supervisor got on the phone to tell me that the room we booked had someone in it. They offered something that in no way would fit us, so after I said no way, they offered us adjoining rooms, only we had to wait for them to be cleaned. It was 10:30 now and we had to wait for another hour to get the rooms cleaned, and they were outside the main building and it was pouring! We got settled in one of the rooms but the toilet was not working. Every time I had to deal with the reception everyone was on the phone, and some on personal calls. Employees were smoking in the front of the hotel, the sugar in the rooms by the Keurig machines was wet, seemingly very old, the robe had a giant stain right upfront like tomato sauce. I’m never going back there, the place is very poorly run. It appears great on the surface but don’t look too close. BTW I did not even get an apology for all this trouble!

This place was awesome. Don’t know why people leave bad reviews. May be it depended on the season or how crowded the place is. We stayed 1 night here after bushkill falls hike. The hotel was very quiet. We were the only couple who checked in that day. The room is very nice and clean and has a heated floor. We unpacked and went to the pool. The outdoor pool was full off birds poop; however, the indoor was great. This hotel is like a ghost town. We didnt see anyone else that stayed there. We met one house keeping and one receptionist. Felt like we own the place. We will be back for sure. We had a great time and didn’t want to leave. Oh and it’s free wifi too.

I stayed 3 nights with my family late December 2014.
When we first arrived, we found ourselves in a decent sized room that was nicely equipped. Although like many other reviews has mentioned we have no idea the room we booked from the website is a cabin and is a bit far away from the main building. It had no parking space. You have to parallel park your car on a patch of grass right outside the cabin. The heat/​AC unit was extremely loud. The wifi signal was quite weak. Overall, not a bad first night but it goes all downhill from here.
When we return to hotel the second day around 6pm after a day of activities with the kids we cannot get back to our room. A couple housekeeping trucks blocked the only road that had assess to our cabin. We asked them what was going on the the answer is that they had not cleaned our room yet. (Mind you it was 6 pm.) So we were forced to use the pool (my wife had to walk to our room and grabbed all the swimming gear for all 4 of us in a cold December night). We used the pool for a while and discovered they ran out of towels at the pool. We went to the front desk and request towels several times and they kept saying the towels are coming soon but they never got us new towels. We waited almost an hour for them and we finally gave up and dried off using used towels left behind by other strangers (Ew…). We are definitely not happy about that. My wife did give the front desk people an earful and at that time they bring out the towels… which was a useless gesture and annoy us even more. Anyway we went back to our cabin/​room and discovered that the door wasn’t even locked after they cleaned up to top off an awful evening.
The next morning we asked for extra K-​cups for coffee. They provided us two the first night we checked in and never replaced them. The answer i got was they ran out of regular; they only have decaf. So if you are keeping track, this place could not keep towel stocked at the pool and don’t have enough K-​cup for the rooms.
So after three nights, we checked out in the morning with no plan to return this is place again. I didn’t even complain about the things that we were not happy with and paid for the 3 nights ($ 4XX, not worth it). Couple days later I noticed an extra charge of about $ 180 on my credit from this hotel charged to me the day after we checked out. I called and the front desk person forwards me to some other number but guess what, no one picks up on that number and it goes to a voicemail box that is full !!
I was so fed up so I just file a dispute with my credit card company. Few months later, I got a response from the hotel for the reason of the extra charge $ 180. It simply said housekeeping saw me still in my room at 5pm on the day I supposed to check out. So the extra charge was for an extra night. This was ludicrous since I was checked out and long gone already. Another thing was, why was housing keeping checking the room at 5 pm when the check-​in time for the hotel is 3 pm !!! The reason for their charge didn’t even make sense.
I called the hotel again hoping to resolve this with them. I think it is a mistake but it could well be retaliation because my wife yelled at the front desk workers (pretty sure they are high school/​college kids). They directed me to the General Manager’s voicemail and to my surprise I actually get a call back from the GM. I explained my situation to the GM and he says he will get back to me. I never get a call back. I proceed to leave him several messages in the next few weeks to no avail. He didn’t call me back. Customer service from this hotel is simply pathetic.
I ended up writing a letter to my Credit Card company explaining the situation. Also thankfully, I used my card to pay for lunch on the day I checked out. I guess based on that my CC company took out the charge. So after all these months, this is finally resolved.
So after a less than satisfying stay, I have to go through tons of hassle to get rid of a credit card charge that I am 100% not responsible for. Please take my advise and stay away from this place so you won’t have to go through a similar ordeal.

This place was great! A really nice weekend getaway!
The room had the bedroom area and a small lounge/​sitting area, as well as a couple sitting chairs outside. The bathroom had a nice big mirror, a standing shower, and a jacuzzi. The whole place had a clean, modern feel to it.
The service was friendly and helpful, and were accommodating with getting us a later check out time. The place seemed to have a bunch of amenities, too (fitness center, game room/​arcade, outdoor pool, room service/​food, etc.). It all looked great, but we didn’t actually have the time to take advantage of them as we only stayed one night. All in all, I really enjoyed my stay there, and it would have been really nice to stay longer!

Don’t waste your time or money here. I left what was supposed to be a short relaxing getaway stressed and pissed off for wasting mine.
It only appears like a nice hotel. The hotel is «newly renovated». The bathrooms are dirty and moldy and they are «brand new». I wore flip flops in the shower that had more mold than my high school gym showers (picture included) We filled the «fancy new jacuzzi tub» and put the jets on and this nasty orange film came from the jets. We drained the tub and there was an orange ring around the tub (picture included). Disgusting. Some college kids trashed the pool and left glass (which we only learned when the front desk clerk SCREAMED it at me later) so it was closed for maintenance. We weren’t told about that when we checked in, we left early because once you hike the trails there is nothing to do the rest of the day and of course the outdoor pool and spa were closed too. My boyfriend went to complain and was told there was NO manager available and the only form of contact they had was to EMAIL the owner! IT’S 2015! I didn’t believe it, so I went and asked for the manager myself. The completely unprofessional front desk (Rosa) worker rolled her eyes at me and I called her out on it. She immediately denied it and started slamming things and walked in the back slamming more things and yelling from the back. I told her this was unacceptable and I didn’t believe she didn’t have contact with a manager and she began SCREAMING AT ME. Arguing and screaming at me to the point that I was walking out the door and she was still yelling at me through the door when I was outside! There was no manager or anyone there to witness it so she got away with it and she will do it to you too. Absolutely unbelievable. Don’t waste your time or money here. I left what was supposed to be a short relaxing getaway stressed and pissed off for wasting mine.

Overall: 3 stars
Service: 2 star
Rooms: 3 Stars
Food: 3 stars
would I go back? Only if conference went back
Went for a conference held at Bushkill Inn & Conference center. Was not impressed.
Service:
Front desk is woefully understaffed, and they seem not to know what’s going on. Room rates, key cards, etc. not sure if they also handle switchboard, but they often don’t answer and there is no automated operator. This is important, cause cell phone reception is terrible, and if family want to contact you, they have to go through the switchboard. My family kept calling to a answering machine.
Conference room was not maintained. Previous night’s garbage was piled outside until late morning, and not cleared away. Conference rooms not cleaned nightly. Water/​refreshments not refilled/​maintained.
Conference organizers told me that the sales staff was fantastic. So there’s that, but I didn’t experience their service, so I cannot comment
Rooms
The rooms were typical hotel fare. Clean. Bathroom shower design is a little too modern: too clever, in my view. Door is a sliding door that doesn’t latch, and the shower has half a wall. the half wall is a little disconcerting, and doesn’t keep the steam in to create a hot shower.
Food:
Breakfast was good. For the catered lunch, I was disappointed. soup was watery and cold cuts for sandwiches were of poor quality. Bread wasn’t the greatest, (in terms of freshness) either.
will I go back?
If the conference I attended goes back, I will go back. Hopefully BICC will improve.

Outstanding!
These rooms were so freaking clean and modern! Travelled with kids ranging in age from 7 – 17 and there was something for everyone. The pool is nice and clean, Game room/​Arcade was super fun, restaurant had good food. We went on an «off» week so many of the on-​site amenities weren’t available (opens end of April).
This hotel is located in a super convenient location. We were surrounded by fun and interesting activities /​places to visit.
CONS (hence the 4 (not 5) stars
Check-​in did kind of suck as there was only one person attempting to multi task with 2 guests
I repeatedly begged for a roll away bed and eventually ended up with a cot 9 hrs later (smh)
No remote in my room (50″ Samsung smart TV so I’m not going to complain too much)
The real con??? I was bit at 6:03 but breakfast was not until 8−11a (said Frank).
I went back tons leap as no one else was awakeWe decided to shower, check out, then eat.
Arrived @ dining room 10:40a…
BREAKFAST WAS OVER AT 10!
:*(
Very sad pregnant lady.
Other than that…
I CANNOT WAIT TO RETURN.
Yessss… Even with all the «cons», my family was very happy and comfy there.
See you soon Bushkill Inn!
Ps, my room was available for super early Check-​in.

A tale of two Hotels:
Recently a group of us (7) went skiing and picked the Bushkill Inn to stay. It was over Valentine’s weekend and we elected to have dinner on the property as well. More on that later.
I agree with the previous review 100%. From the looks of the hotel, you would be very happy. It’s clean, it’s new, rooms are nice, amentities are good, it;s in a good location. All great things. On the surface.
It started when you drive in to the property, there are no signs, at least not readily visible, that point you to the check in desk. We had no idea where to park or where to check in. No signs outside and very poor signage inside.
We should have known something was going to go awry when we ariived slighted ahead of the rest of the group and decided to sit by the fire and read a book. We grabbed seats by the fireplace but it was still too dark to read, so we looked above and there were 2 huge chandeliers that weren’t on. We thought we’d ask if they could turn them on for just a little light to read by. First they couldn;t find the switch. Then when it finally came on it was brighter than the sun. We asked if they could dim it and they no, it was either on or off. lol. I asked why they thought it necessary to put 100 watt bulbs in the fixture and/​or have no dimmer switch. I was told that the new types of bulbs only came in that wattage and the new bulbs don’t work with a dimmer. lol REALLY? That should have tipped us off that the stay would always be just slightly off. Just a little bit off
That night, there was an ice cream bar by the main lobby. A great idea, except, there were no signs or anyone telling you that it was there. We even walked by it once and the person serving the ice cream, who looked pretty lonely, never said a word. Even though we had 3 girls with us who would have loved some. Just a little bit off.
We went to the the bar to have some fun with Karaōke only to find that a good portion of the singers were employees hanging at the bar and there were a couple totally drunk and obnoxious men screaming into the mic all night long, peppered in with some guests that did sing too. If you have someone so drunk that all they can do is scream into a mic, whether he’s your friend or not, it’s time to cut him off the booze and for God’s sake, don’t have him a microphone? Just a little but off
Then the next morning we all got up nice and early to hit the slopes and were looking forward to a nice breakfast before heading out. We got to the dining room and as we got close we felt a chill. We thought someone had just come in from the outside. What we came to find out was that there was no heat in the dining room. It was so cold we were making smoke with our breath. The poor servers were literally shivering. I asked one of the staff what happened and she said that the maintenance person shut the heat off before heading home that night. IT WAS 20 BELOW WINDCHILL THAT NIGHT! We grabbed some food quick and ate it in the main lobby with the sun like chandelier overhead for heat. It was so cold in the dining room, by the time we got to the lobby, the food had cooled off. LOL. Just a little bit off.
So we go skiing and come back that night for our big Valentines Dinner at the hotel. We are nervous now but at least it had heat. One quick word about the restaurant. Don’t say you are a steak place if you only sell one steak, lol.
So we sit down and the place looks very nice. After a few tries and 45 min. we finally got a round of drinks. We ordered salads and an entrée. Nothing crazy. An hour goes by, we ask about the food, an hour an a half, we plead for the food, two hours and we demand the food, two and a half and we are ready to cook it ourselves, (keep in mind, the hotel is in the middle of nowhere. So you can’t just get up last min and go someonewhere else, we were captives of ineptitude.)After two and a half hours our meals come out. Cold and wrong, lol more than a little off.
We were celebrating an 18^th birthday and they brought out a cake. The birthday girl is allergic to peanuts, severely. We were guaranteed there were no nuts. So with the cake sitting in front of us, one of the ladies in our group went to actually make sure herself. Good thing she did. It was made with peanut oil. Could have sent the birthday girl to the hospital and maybe worse. Unbelievable.
There’s more but what’s the point. The place feels like it was built by a good hotel man who died and left it to his idiot nephew to run. Which is what you should do before staying here, RUN RUN Fast !!!
This concludes part 1, wait until you read part 2, lol

Had a 2 night stay here over New Years Eve.
Pros
— really pretty setting with lots to do in the area
–nice rooms with keurigs and mini-​fridges
–heated floors in the bathroom!
–super nice waiters and bartenders
Cons
–took 25 minutes to check in because the front desk person charged me extra, then had to call my credit card company to verify the void
–check-​in isn’t until 4:00, and after waiting, we were checked into an unclean (trash everywhere, messy beds, dirty towels) room and had to wait more as our room was cleaned
–the indoor pool area was really dirty, with dirty towels all over
–when we told the front desk person about that, he was completely unfazed and had no idea how to fix it
–the front desk people looked like teenagers and really didn’t seem to have any idea what they were doing
–the layout is so confusing and it took us 20 minutes of wandering around just to find the lobby
–the wifi was crap and really didn’t work
It’s very pretty and modern inside and I wanted to love it, but the management seems to be very, very unorganized and it really did make the stay a bit stressful, but for $ 120 a night, I probably would stay here again and hope for the best.

This place saved our vacation. After checking into another hotel and discovering it smelled like smoke we decided to find another hotel and this is where we ended up. Our experience was excellent from the clean and modern cabin to the food and bar tender Jennifer who was an absolute delight. We really enjoyed ourselves and plan on coming back here again! You won’t be disappointed if you book a room here!

Attended a car event here. The entire hotel was our group. They had things nicely arranged and with the eclectic mix of people they met most expectations.
My particular reservation was flubbed by both the hotel and our event planner. The hotel GM came back to the property and made amends. He invited me to his office the next morning and laid out the good and the bad. He has a real commitment to his guests.
Some rooms are newer, some are a little older. The hotel overall is pretty good. The cabins in the back are a unique and challenging experience. Beware there are differing quality of cabin. Do Not book or accept 442, 443 or 444. These cabins are the last sold. If that is all you get, take a regular room.
The lounge staff and food are both good. The hotel staff overall is very good. The food is good, wouldn’t say great with one exception. If you like Cheesecake or think you do, you MUST have theirs. Made on site, from scratch, by their chef. Outstanding!
If you want a nice place, quiet, beautiful and near to good roads and local attractions give this property a try. I think you will like it.

I had a 3 day 2 night stay here for a ski trip with my boyfriend. We got a deal through travelzoo that was a great deal including 2 all day lift tickets at Shawnee.
The good:
When I first checked in, I could tell that front desk and housekeeping are both very friendly and helpful. Everyone says hi and asks about your day. We got a lot of help finding some hiking trails and places to eat (our favorite was Sarah street grill in stroudsburg which i also have a review for). The room was very nicely presented. Everything looked well taken care of and the finishes were high end. The bath products were crabtree and evelyn which was nice since we forgot some toiletries. There was a small keurig in the room with coffee, decaf, and chamomile kcups. There is also free wifi in premises. Since the hotel was almost empty, they delivered a complimentary breakfast of bagels, cream cheese, jelly, cereal, milk, coffee, creamer, and orange juice. If they are busier, they do not offer this.
The bad:
There is pretty much no service in the area. I have T-​Mobile and my boyfriend has AT&T and neither of us could get anything. On property it wasn’t a big deal since there was wifi. The first day, we got back from a long hike and went to the pool and hot tub to relax our muscles but the hot tub was in the 80s instead of the 100°-105° that it should have been. We told the front desk several times during our stay but it was not fixed in the 3 days we were there. This was especially disappointing for our sore muscles after a full day of skiing. The shower head is a moen, but the spray is too wide and not as strong as I like. The travelzoo came with a $ 25 voucher towards a swedish massage but the spa was not open any of the days we were there. Apparently you have to make an appointment 3 days in advance. Lastly, around 10 am, another guest came into our room by using a working key and scared us. I’m just glad we were dressed!
When we checked out we brought up many of the disappointments to the manager. Unfortunately she did not sympathize with us on any of our issues and blew us off. Honestly I think it’s this last experience with her that made me give it 3 stars instead of 4.
Overall the property and employees were great. We enjoyed most of our stay here. There were just these small things that mostly could have fixed and were not.

My wife and I are currently staying here with our two young girls. The inn is clean and has a very relaxed atmosphere. The rooms are nice with very comfortable beds and there seems to be plenty to do.
Overall the service staff while sincere and willing to help are inexperienced and things move very slowly. Our 3pm check-​in was more like a 3:45pm check-​in.
The steakhouse gets mixed reviews from me. The big plus was a very attentive executive chef (well, I assume it was the exec chef) that visited our table several times when things went badly. Accidents happen and I will not fault our waitress for spilling my beer and breaking a glass. What I will fault her with is not cleaning it up promptly and instead taking orders at other tables, going to get drinks at the lounge, etc. I had to ask after about 15 minutes and was asked if I wanted napkins to clean it up myself. (Mind you, half a beer had spilled out on our table)
Dinner service was slower than it should have been. The executive chef came by and asked if we had ordered, he personally went to get our appetizers that were sitting under the heat lamps.
For a rundown of the meal:
My New York Strip Steak was EXCELLENT! I am always on the lookout for a good steak and this one pleasantly surprised me! It came with french string beans and mashed potatoes. My wife’s linguini carbonara on the other hand was «so-​so». It was all heavy cream and cheese and could have used more pancetta («smoky bacon» per their menu) and onions to add flavor, she was not a fan nor was I. Our girls had the burgers and fries from the kids menu and I tasted the meat which was good, certainly not a frozen burger patty.
The big winner was the berry NYC cheesecake! When it arrived, my wife commented that it looked dry. Quite to the contrary, it was moist, airy and incredibly good. So good that I would be willing to make the two hour drive the next time I am in the mood for cheesecake. This cheesecake easily makes my cheesecake top ten list.
The continental breakfast this morning was «OK». For the nightly rate I would have expected a full buffet instead of a continental breakfast. But what they had was cereal, pastries (pretty good, but they did not «refill» the station and they ran out quickly), toast and coffee.
So far I would have to give it three and a half stars. If things change I will update this review.