Verizon – A Wireless Premium Retailer

Last week my best friend and I took a trip to Verizon, due to her having issues with her iPhone. We were immediately greeted by these two lovely Gentlemen, Albert and Jeremy. They made us feel so welcome and immediately answered all of my friends question, and assisted her right away. I noticed they had some awesome deals rolled out so I decided to take a look, I had several questions and they were so pleasant and patient to answer them.
I have been a loyal customer to AT&T for about 6 years now, and each time I go into one of the stand alone stores, I walk about with horrible customer services. Working in retail, I take customer service very seriously. These two honest men won me over, and I decided to switch over to Verizon, setting me up with a great deal! It was a quick process compared to AT&T. They definitely locked in my loyalty!
I highly recommend this location to anyone! Even if you are not within the area, its definitely worth the drive. Thank you so much albert and jeremy :)

save yourself a huge amount of money — and headaches — and just buy the phone independently. then select a plan. do NOT go into this or any verizon store unless you feel like over-​spending and being up-​sold etc… ugh.

Favorite Verizon store out here. I got hooked up from the store manager and assistant manager! Anyone looking for the best customer services talk with Albert and Ramtin. These guys know their stuff and help you out in every way. Props to them. Store has done a complete turn around since the last time I came here.

RUN AWAY FROM THIS PLACE! They will lie to your face with a big smile. I took in a new iphone 5 to replace a broken one and they told me I could get a new iphone 6 for free using an upgrade for my tablet. Of course I believed them, I am not in a third world country, I am not used to shady business practices, I see a big Verizon sign and I trust they are saying the truth. Huge mistake! They are deceitful and for lack of a better word, thieves. I realized my mistake when I found out my bill increased by $ 30/​month for the next 2 years to pay for the new phone. GO TO A CORPORATE VERIZON STORE, this is a retailer. IF YOU ARE A VICTIM OF THEIR SCAMS REPORT THEM TO THE BETTER BUSINESS BUREAU. It is horrible that they are getting away with this, I wish the Calabasas Chamber of Commerce did something about them.

Ramtin was a huge help with my Galaxy Note 4, so knowledgeable and very customer friendly!

I’ve read some of the previous reviews on here, and I have to say that I had the best experience at this location that I have ever had in my 10+ years of being a Verizon Wireless customer. Alberto assisted my husband and I immediately upon arriving. I had just upgraded my own phone 2 months ago and the store I went to had extremely pushy salesmen and not a lot of product knowledge. Alberto was so efficient and PATIENT when explaining our options (which we went back and forth with a few times) it made me feel like I was getting exactly what I wanted and not what the salesperson had convinced me I needed! Well done Alberto! I will be back soon for our next upgrade adventure.

Please avoid this place at all cost. The store manager Armine is completely shady and dishonest. She pretends to «throw in» accessories and give you discounts, but what she really does is rack up a bill for outrageously expensive accessories and add ons to your plan. She does not explain anything at all. Oh and if you have an actual problem with your phone, she hides in the back like a coward and pretends to be on a conference call.
They will do anything to make a sale! Please avoid like the plague!

Excellent customer service at the store! Had called corporate Verizon and got the runaround, they were unable to switch my devices between my phone lines without having to return and repurchase, ridiculous!!! Armine took care of it in less than five minutes excellent excellent customer service! So glad they changed the management at this location!
Thank you! Armine

So I went into the Verizon store anxious and concerned about upgrading my phone and fixing all sorts of problems with my account, after spending time with Ramtin, who was sweet, patient and extremely helpful, I had a new iPhone and was very relieved! Came home and had some glitches with my husbands phone which was still linked into mine and once again Ramtin got on the phone with us and walked us thru the steps to resolve it… Never once did he loose his patience or his sweet tone with us !! I rate him an eleven out of ten!!!

I went in to the Verizon Store yesterday and Darion Walker could not have been nicer and more helpful. He fixed all of my phone issues and even reduced my bill. He went way out of his way to make sure all of my questions were answered. I never thought I’d say this but it was actually a pleasure going into a phone store. There should be more people like Darion.
He was fantastic.

First of all, Josephine M pay your phone bill like we agreed to. Second of all, it’s not my fault that your credit sucks and you can’t get your own account. Third of all, what phones and accessories did we steal and sale on the side because we do a store audit weekly and the company would find out. Fourth of all, what private information did we keep of yours since I allowed you to be on my account with out a credit check? Furthermore, last time I checked we got you a job with the company but due to your criminal background you were let go. And lastly don’t you still owe rent money?

Geez, what a bummer that this store has so many bad reviews. My experience in here as always been fine. I feel I am always attended to in a timely manner, and people acknowledge me when I go in. Today I was assisted by Joseph, he was attentive and caring and helpful to my needs. All around good person who seems like he enjoys helping others and enjoys his job. Thanks!

This store goes above an beyond… when it comes to sucking. I needed to make some changes with my account but it is such a nightmare dealing with the people at this location, I would rather get into Los Angeles traffic than step foot in this store. The reason I’m writing this review is because I’m actually outside the store right now and their doors are locked… It’s 7:50pm and their supposed to be open until 9pm… What the fuck is wrong with this store!?! I honestly think this location is cursed.

Not knowledgeable or reputable and not a bonafide VERIZON Wireless store. Would NOT recommend. The sales person sold us a piece of equipment (a jetpack) for use in the UK which doesn’t work in the UK, a data plan we did not need and a phone at full price (instead of using our available upgrade). Hundreds of dollars that they won’t refund and a mess to untangle with Verizon. Not surprisingly, the salesperson who did all this doesn’t work there anymore, so it’s not their problem, it’s mine.

I am writing to update my review. Because of Verizon, I actually feel HATRED for them. I’m not kidding! I’m normally a very peace-​loving person! But Verizon makes me feel an anger that not even my cheating ex-​boyfriend could make me feel. I now fantasize about the people of Verizon developing intense explosive intestinal issues at inappropriate times. I know longer believe in Heaven and Hell. For me now, it’s Heaven and Verizon. I would rather roll in honey and lay in ant hills than deal with Verizon ever again. I hate them, with every cell in my entire body. Think I’m crazy? Look at all my other reviews that I give to everyone else, which are primarily 5-​stars. Let me share my story…
My original review was for the first time I ever went to this store, and at the time, everyone was very nice. But since then, things have been incredibly frustrating. I feel like the only reason they were nice to me is so that they could sell me things. Because now that I need help, they refuse to help me. This all started when they talked my husband into buying a tablet. When he didn’t know if it would be compatible with what he needed it for, they convinced him to «try it out», and that he could return it and not be charged if we returned it within 14 days. So he tried it out, and sure enough, it did not work for him. We returned it back to them on time, and a manager of this location, named Anthony, was a witness to it. But for some reason they refused to let the Verizon headquarters or corporate office (or whatever) know that we returned it, so Verizon continued to charge me monthly payments. I’ve spent hours on the phone with Verizon, and hours at the store, and this store even admits that I DID return the tablet on time, however, they will not «right» this wrong… I’m STILL being charged for something that I returned. I’ve spent SO many hours trying to resolve this, it makes me want to pull my hair out! Everyone on the phone, AND in person, promises to help me. But they blow me off every time. I’ve had to re-​tell my story 1,000 times, and everyone always says, «Oh, I am so sorry you are going through this!»…and then NOTHING changes. I am STILL BEING CHARGE for something that is not in my possession! How is this even legal? If you go in there, keep in mind, they are always REALLY nice to your face, but that’s as far as it goes. They just want your money. If later, you’re unhappy, they couldn’t care less. Anyway, after months of me frustratingly trying to resolve this problem with them, I found out that the manager Anthony — who was supposed to be helping me with this — now is no longer even working there! Great! Now what am I supposed to do? When I finally just «gave up» and told Verizon that I wouldn’t pay for something anymore that I don’t even have in my possession, they turned my phone off! That’s the kind of thing that the mafia does!!! What’s really lame is that… stupid me… this is not the first time that Verizon has done this to me. They are definitely really good at being the ridiculously PUSHY used-​car salesmen that they are… incredibly, this similar incident happened to me before, in regards to the Verizon Sherman Oaks store… I returned an item back then, too, that I am still being charged for. Bottom line: Verizon pushes products down your throat, they prey on you to buy stuff that you don’t really need the second you walk in their store. If it doesn’t work out for you and that product, then they just steal your money. They’re a bunch of thieves. They don’t care about your satisfaction at all. I will NEVER buy anything from Verizon ever again. After reading the reviews below, I am SO sorry that I did not check with Unilocal before going into this store. Every single negative review is 100% correct. To anyone reading this: Stay far, far, far away from this store… and actually, I would advice that you never even become a Verizon customer to begin with. VERIZON, you can go F*** YOURSELVES!!!

Fellow Unilocalers got this right. These people are A BUNCH OF THIEVES. The owner must be a complete scumbag. The culture here is top down. They come off as the most polite people on earth but it’s an act… They are completely full of S. If you go here it’s your own fault.
After a series of unbelievably bad experiences there, I’ll never set foot in any store that isn’t corporate again. Words can almost not express what liars these people are.
Verizon take note. Close this store down now.

If I could give this a negative rating I would. I’ve never been so disgusted by a business in my life. They completely lied to me in every aspect of my purchase. They told me my total for a new iphone 6 when I had cracked mine was $ 160 which included a free case. I also had to pay $ 80 to fix my cracked phone, which they didn’t tell me until the end. I found out today they 100% LIED to my face and the phone actually cost me over $ 600 in hidden months fees. SO DISGUSTING. How can this place still be in business and not sued for everything. RUN FAR AWAY from this place.

First off, I rarely use Unilocal as a platform to complain, but I what Michelle N. and several other people’s reviews was done to me today.
First off, I was happy with my plan, all I wanted to do was upgrade my Mom’s phone, on my account. They kept on pushing me to add on 4 more gigs to my data plan and said they’d give me a free mi-​fi only for $ 10 more a month only to find out the 2 additional gigs were promotional for downloading the 90go app. Low and behold my new estimated monthly cost is now $ 30+ above the what was communicated. I even told the other dude that my existing data plan was sufficient enough for our family but that I should take it because it was free.
Second, Sam said that they charged a mandatory $ 100 accessory bundle fee which I found odd. He supposedly got it waived from me.
Lastly, I’ll be returning the mifi and let’s see what tricks they play ie outrageous restocking as someone else reviewed or if they give me the excuse of «you can’t return the mifi because the SKU/​Barcode was cut out for the rebate» which they filled the paperwork out for me in a prepared envelope”. I’ll update my review on my attempt to return the mifi and try to get my old plan back.
Also, I was told that I was being charged for the tax on the equipment purchased. The tax should have been $ 67 and change. I ordered the same phone thru corporate, so I don’t know how they came up with $ 100. Maybe they charged me for the mifi and said it was free.

Instead of 1 star, I should just be able to call 911 on these criminal at the Verizon store here at the Commons. DO NOT GO TO THIS LOCATION! They are not a corporate Verizon store! You will et lied to and ripped off! Be careful!
GO TO A CORPORATE VERIZON STORE!

As always i love to keep it short and useful
1)Bunch of retards working here with respect to retard people !! i have no other words to describe them.
2)Absolutely waste of time, they are all about getting your social security number and setting you up with ridiculous expensive postpaid plan and send you out of store. why should i use my social security for having a cellphone plan?? seriously am i buying home !! car !! what?
3)I love it when they told me trade in your new verizon phone and buy from us and when i asked why should i do that, they said coz you need a better new phone looooooool, how ridiculous was that .
4)Overall i have not had such a bad and ridiculous experience my entire life.
5)Save yourself time and money and search little bit more before you get trapped here.