Edible Arrangements

extremly poor service and professionalism, placed order on may 3^rd for a mothers day delivery, mom lives by herself and we were out of town. never recieved her basket, not even a return call as i called to get the status on «mothers day» i called main office and they stated «non deliverable» which was bs shes 83 yrs old and stays home all day. i then called their office in camarillo on monday morning to ask what happened to our delievery and still no response 4 days later. stay away from the camarillo store !!!
update: 5−12−16 spoke with customer service and was told that the camarillo driver was involved in an accident on saturday and deliveries were pushed back, i was told earlier that they couldnt deliver because nobody was home «so they basically lied» not even a phone call to apoligize and had to make numberous calls to get a refund.

I was answered immediately but before I could say a word I was put on 10 minutes of hold and was then put on another «brief» hold of 4 more minutes and all I needed to know was if the order was delivered or not. Customer service: 0

I honestly never would’ve thought of taking an edible arrangement to a funeral reception, but I did on the recommendation of a couple co-​workers and what do you know… they didn’t steer me wrong. I want to write «I was the life of the party» but that sort of seems inappropriate considering the nature of the gathering. Let’s just say, people were happy and it seemed to lift everyone’s spirits, and I will now think of edible arrangements much more often. Okay then, now that’s out of the way…
The cost of an edible arrangement is very comparable to that of a bouquet of flowers, if not cheaper, and it will make you stand out from the crowd. As for ordering, I did it online, saved 15%, and the arrangement was ready within 45 minutes. Hard to beat. They have arrangements for all occasions and plenty of add ins for those who like to customize or who are looking for something extra special.
Try it or Diet Final Word
Definitely try this place.

this place has nothing in order and doesnt communicate, I sent my wife an arrangement and they tried to deliver 3 times in 1 day. it never got delivered and I called to get my Money back.
terrible customer service, very, very bad.
don’t make excuses for it

I was a little concerned to order from here. But I wanted to do something special for my mom’s birthday and decided to get her an arrangement. I bought it online the day before at around 6 and just prayed it would get there in time. She teaches so if it didn’t get there before 2:30 we were out of luck. I admit I was a little antsy but when I called in to check on it they were very prompt with calling out to the driver and getting back to me. My mom ended up getting it just before school was dismissed and loved it.

My experience was pretty much the same as everyone elses I had called 4 days in advance to make sure my basket arrived on time and it ended up being a day and a half late. The worst part is this tall homely looking girl shows up and let’s everybody know that she was bringing it on her time and in her car. She made me very uncomfortable as she was looking at me up and down like A guy getting ready to hit on you. She’s like standing around for a tip or something, as I tell her it’s almost two days late. So she huffs and takes off in her little VW, and is driving like somebody’s out to get her or something always looking around, very strange individual made me very uncomfortable I will not be doing business with them in the future

They send you an email and cannot fulfill the obligation of free shipping… I have pictures of me getting the email and responding to it about 20 minutes later and you cannot pick ANYTHING with the promo code with MDAY2015… Horrible advertisement… Such a shame

Seems something has improved since other reviews. Fruit is all delicious – cantelope, honeyew melon, pineapple, grapes, and strawberries (although not in season).
Received a voicemail when delivery was attempted with no one home to accept delivery, called the store & the driver – both called me back quickly and were happy to deliver to the door without someone there.
The arrangement was beautiful, fresh, arrived on time for the occasion.
Reading other reviews, I might not order this with time constraint…
Happy with the end product.

A friend was so thoughtful and sent me an arrangement for my birthday. Was so excited when I received it. It liked amazing but once we started eating it. Yuck… The fruit tasted old and not so sweet. The chocolate on the fruit was ok. It wasn’t appetizing as it looked. I felt bad because it was a gift. Note to self never send a gift from this place.

Now I understand why this location get 1 star! I ordered $ 150 arrangement for Christmas Eve delivery. I ordered it 3 days ago. It’s 5 pm and it has not been delivered yet. I called to ask the status and they called me back that due to traffic it will be at least 40 more minutes. Well they probably will miss most of the party it was supposed to be at and there wasn’t an option to ask for a delivery time. Sound like planning for the 200
deliveries they had to make today wasn’t sufficient. I should have had my relatives
Pick it up instead of paying a delivery fee. Someone should open a franchise in Ventura. Maybe the county needs two.
Well it finally got there at 5:45. My family said it is beautiful and got there while their party was still going. So it wasn’t a disaster.

I should have read the reviews before I ordered with this place. Horrible service! I ordered a fruit bouquet to be delivered for my aunt’s birthday. Never received a delivery confirmation so I called to follow up the next day. They said they attempted to deliver, but no one was home so they left. I should have received some type of notice that my order was not going to be delivered. I asked for some type of incentive and all they lady offered me was a complimentary balloon. Do NOT order from this place. Try the one in Thousand Oaks instead.

I ordered my arrangement from the Friday before Mother’s Day. I call today and they tell me it’s still in pre production and that was at 2:30. I get it’s Mother’s Day, but that’s why you forecast in a business because you will get backed up. I live out of state and this was the closest location for it to be delivered to my mom. She doesn’t have time to sit around all day to wait so thanks to you guys, I had to tell her what she was receiving before she received it because she had places to go and things to do and couldn’t wait any longer so thank you! I paid almost $ 100 on something that hasn’t even been made yet. I will be taking this corporate because this is so unprofessional.

RUINDED VALENTINE’S DAY
Placed order one week before valentine’s to asure it will be done correctly. i personally went into the store and make sure they can complay with request. I requested to have order deliver before 1pm because the person wont be ther after, also order valentine balloon package and a heart coffee mug vase.
ITEM WAS DELIVERED AT 4:30PM!!! after I called several times thorought the day to confirm it will be deliver by 1pm. and confirmit was. Finally I was told it was by a honest rep that it went out for deliver at 1:17pm!!! Which it was arrange if they deliver it to Call so she could pick it up. They disregard the arrangement and delivered it anyway after the rep had said she spoke to the driver. The recepient had to drive back to work from Carpinteria to Oxnard to pick it up. Later we found out the Delivery Person left it on reception counter didnt bother to check if recipient was there in the office.
ALSO!!!
The arrangement It arrive with one filled heart ballon, a happy face one (the kind you get at Dollar Tree)
and a flat «pop» I love you ballon. It was far from the Valentine package i had order.
Also the arrangement came in a TIN CAN not the mug that was soppouse to be.
I called the office talk to BRENDA who stated she would get back to me, she took my info and she never return my call. I call 3 days later rep stated she was unavailable took my info and she would return my call same day and make it her priority… 1 ½ Weeks havent been able to reach anyone that can correct the situation.
I live far from the store so I can go personally, i was just in the area that day to place the order.
BAD SERVICE… RUIEND VALENTINE’S DAY

super unhappy with edible arrangements in camarillo !
i will never use there business again ! very disappointed !

For a birthday delivery, my recipient waited for almost four hours because the tracker said that it was out for delivery. Not only that, but the information given by the store was not helpful and they estimated delivery time frames at two hours, which was incorrect. After all the money spent, it’s ridiculous that this store is so awful.

I placed an order a week and a half in advance for a specific arangement, then received a call on the morning of delivery from the store that they did not have the specific arrangement and will be happy to replace it with something else. I told them that I specifically ordered that arrangement because there was a specific theme to this person’s birthday. So I hung up and thought about it. it was too late to send anything else so I told them to deliver a different arrangement. I’d rather send something than nothing at all.
I get a call at 6:45pm from the driver saying that no one was present at the site for delivery. Why did it take so long to deliver? They left a note for re-​delivery at their door. the recipient called back the next morning to ask to re-​deliver the arrangement to the office, but they need to get there by 4pm, as they were leaving for LAX for a flight out. 4pm, no delivery. So I had to call the store myself to ask where the arrangement was. they eventually delivered at 4:30pm. Some of the fruits were eaten on the way to the airport, but the rest had to be thrown out because they had a flight to board. I didn’t even want to ask about the quality because this whole incident was already embarassing enough.
If the arrangement arrived early in the morning, then they could have had all day to enjoy it. I feel that I just threw my money away. I’ve ordered from Edible Arangements a total of 4 times at three other locations. There was only one time I did not have a problem with the order. Three times failed, so three strikes, no more ordering from this company…

The strawberries were NOT ripe, the Pineapple was better than the Strawberries but not great, the grapes were okay. $ 45.00 for THAT. To top it all off, customer service was so rude and apathetic upon pick up. My husband was told he had to go «around back» to pick up the arrangement. So in the dark he walked around to the dirty ally in the dark, to a guy sitting in a tent. My husband hands this guy his purchase ticket and the guy goes BACK INTO THE STORE. The same store my husband was just told to exit and go around the back to. Disgusted with it all. I get that sometimes fruit is not in season, then do not offer it! I will be calling and writing corporate.
I have had Edible Arrangements before, NOT FROM THIS CARMEN DR” one, and it was beautiful and delicious and worth the money. It was March 2010— soooooo about the same time of the year.
Jody C. — Camarillo
Date of «Service”– 2÷14÷13

Worse customer service Specially orders for same day delivery after paying fee it never get’s delivery on time (next day delivery and is not warranty)