Carewell Urgent Care

**BE AWARE** I went here with the flu. Doctor took great care of me. However, they submitted a bill to my insurance for a doctor I did not say at a rate higher than what I signed for and my copay warranted. They then charged my credit card with my knowledge. I’ve called four time, and each time they point the figure at someone else, promise to call me back, and never do.

Got exactly what I needed. Scheduled online, went early after they opened so there was no wait. Registration was simple, on an ipad, and insurance accepted. Facility is bright and clean. Nurse and Doctor Z were professional and attentive to my needs. Received prescription and documentation for work regarding my visit. Was given good information regarding follow-​up. Can’t speak to others’ experiences but my visit today was very good care.

Rolled my ankle hard, fell down stairs. Urgent care time. I’ve been to this place before and it was a great experience.
Not this time.
I can barely walk. Is it broken? I still don’t know. Made it across town to Inman. Got there 55 minutes before this place closed. I was told by the receptionist that they don’t have time for me, that the people in front of me would take them up to 8:30.
Apparently I misinterpreted what urgent care means.
I won’t make that mistake again.

Please do not go here. Have been to other site and wasn’t happy but thought I’d try here with friend. facility is clean. Nothing else is good. Wait time, nurses, desk, doctor don’t care. very disappointed

Best urgent care I’ve been to. Extremely clean and professional. All staff nice and attentive

I cut my finger, which ended up requiring 4 stitches. I walked in, they explained the sign-​in process quickly and concisely. I was able to do everything on an ipad, which was very intuitive.
I was seen within ten minutes, the NP was funny and excellent. The doctor comforted me, sewed me up, and sent me bandaged on my way. I know this sounds like what you would expect; when you think about getting stitches you don’t imagine having to wait, and at inman square urgent care that utopian fantasy is true to life.
I’m currently writing this with one hand because the other’s bandaged, so I’ll stop short and say: I would highly recommend these nice, caring, people.
Also quick update because I read other reviews: obviously if you have a PCP and you don’t have an urgent matter go see them. I mean, urgent care is literally in the name, right?

We came a few weeks ago after my wife got sick while on vacation. The staff was nice and wait was short. The doctor (believe it started with a z) was very thorough, professional and courteous with a great bedside manner, which was refreshing. He was spot on and she was better in 24 hours. Plus he sent the prescription to a pharmacy by our hotel — we got there & meds were ready!

I went in for a swollen throat and tonsils, did a quick strep test, came back negative and so the dr gave me a z-​pack and sent me in my way. I may have been with the dr for 45 seconds… It got worse the next day so I made a follow up with my PCP and he told me it was viral. The dr have me a z-​pack without even knowing what it was and wasted my insides to antibiotics! Not happy with them. The only reason I have them two stars is because the woman at the front desk was very nice, as well as the nurse. But I’d say if you can get in to see your PCP, go there and avoid this place!

I had a swollen sore knee and went in to have it X-​rayed. It took about 1.5 hours. The doctor was pleasant enough. She suggested a brace or an elastic bandage and crutches. They did not have the right size brace, so the nurse wrapped my knee with an elastic bandage, and suggested I call back the next day to see if their supplier will have smaller size braces delivered. the crutches are not an option as I have to go up and down stairs. Needless to say, no brace before a holiday weekend, and a suggestion from the front desk guy was to call my doctor on Monday for follow-​up. CareWell did not live up to its name. They did not care well for me.

Had to see a doctor last night to get antibiotics– the clinic was closed so I signed up (very easily) online for an 8am appointment. I arrived about 5 minutes late, but it took over an hour to see the doctor. Besides the long wait time, I was very impressed with the cleanliness and the professionalism of the staff– I didn’t feel rushed and they answered all of my questions. I would definitely return if something else ever pops up.

Very unprofessional staff and doctor. Doctor did not seem to be know what he was doing and could not produce a medical rationale for anything he was doing.

I would rather die on the side of the road than go into this clinic again. Completely incompetent doctor, had no idea what my condition was and prescribed useless medicine. lack of confidence and professionalism. Go somewhere else.

I’ve had nothing but good experiences both times I’ve been seen here. The staff is friendly and professional and I was seen quickly. The place is clean and modern.

Went in there when there was 1 other person waiting and the overall time it took was over 1.5 hours. Not to mention the guy at the counter just took my credit card and didn’t let me know that blue cross blue shield doesn’t cover your visit here. I could have literally walked ¼ mile down the street to cambridge hospital and paid $ 25 but instead this place charged me $ 203 and I didn’t even get anything… the dr. just told me to take over the counter meds. I will never go back I can’t believe they would let you pay a $ 200 visitation fee without letting you know that you are out of network, and then automatically charge your credit card.

Realized at 1030 pm that my UTI was not going to cure itself and I needed the antibiotics after all. Crap. Considered going to an ER but didn’t want to pay $ 300 to deal with bs so urgent care it was. 8am really couldn’t come fast enough! Enter Carewell. Arrived there Friday at 8:02 am and there were 2 people in front of me. It took about 35 minutes to be seen and the doctor and medical assistant were very nice. Dr. Gill had great bedside manner, went over UTI prevention which I’ve heard a million times before, but he actually made it interesting. Also, explained exactly why he was prescribing what he was prescribing including his reasoning for how he was dosing the antibiotic and why he selected the one he did. Doctors don’t do that enough, especially in an urgent care setting! I’ve gone to many urgent care facilities for UTI and this is one of the best explanations everything that was going on. Facilities were nice and relatively new. Huge plus is that Inman Pharmacy is literally right next door so I made a beeline for it immediately after in order to get those antibiotics in ASAP. I had a good experience overall and would definitely come back.

Medical services were generally okay and staff were nice overall, but they did not diagnosis my symptoms correctly. Also, there billing practices are completely unacceptable, since they require you to put down a credit card and make you sign them over the ability to charge you without providing a bill or detailed explanation of charges first.

Overall, a good experience, and just what we need to get used to in the area. Seriously, Urgent Care is the way to go for those emergency things that still don’t merit a trip to the ER.
The good:
I showed up, unannounced, suffering from a massive allergic reaction from some medication. I was taken within ten minutes of my arrival and the nurse and doctor were very kind and helpful in explaining what was happening to me. I was given appropriate care, explained everything, and given a course of action to follow upon my leaving the facility. All in all, it was a good experience when I most needed help.
The not so good:
I realize this is a business but I was having a MASSIVE allergic reaction and was concerned about my breathing, among other things. The gentleman at the front desk was pretty cold and uncaring, and it was very clear I wasn’t getting anything until I paid. I had already given him my driver’s license and insurance card, but I also had to fill out forms (I was shaking so badly, I doubt they were able to read them) and make sure the credit card payment went through. Again, I understand this is a business, but it’s also health CARE and when someone is in obvious distress, perhaps a more appropriate reaction might be warranted.

Overall I had a solid experience here. I came in right when they opened to check out some poison ivy that I thought may have gotten infected after too much scratching. They saw me relatively quickly (I was the only one there) and the doctor was friendly and took the time to explain exactly what I needed to do and what I should look for (in case it got worse).
The only negative was that the staff wasn’t as professional as they could have been. The nurse who saw me at the beginning had a hard time entering my info and needed to ask for help, then she lightly joked about how she never does the intake. I’m sure that’s true and she is a capable nurse, but no knowing how to do one of the tasks you’re responsible for isn’t something you should joke about with customers.
Also, even though I was literally the only person there, it took 10 mins or so to see me, and I could hear the doctor and nurse chatting in the back while I sat in the waiting room. Can’t complain about the time of the wait considering normal doctor’s office waits, but it didn’t seem like the most professional way to handle the situation.
All in all, I would definitely recommend these guys, though it wasn’t quite a 5-​star operation.

Update: I went today and even though I booked an appointment the night before I wasn’t seen until an hour after my appointment time. It was mid-​morning on a Thursday so it wasn’t crowded, but I’m pretty sure they took walk ins before they saw me. The doctor’s visit itself was quick, but why bother letting people schedule appointments if you’re going to make them wait an hour?
I talked to someone at Carewell to complain and he explained that they take more urgent cases first. I assumed it was just a doctor’s office setting, not an ER type setting. I recommend going here if you have an urgent health matter (ie bleeding), don’t have a PCP, your doctor’s office is closed or you don’t mind waiting a long time. Those are the only circumstances I will return.

I hate to say it, but this is exactly how receiving non-​emergency health care should work.
Cut my hand rather severely by putting it through a plate glass window being a bit of a klutz. Called over, made sure they accepted my health insurance first.
Bingo, no problem and they informed me upon arrival that they will soon be compliant with all mass health insurance options which is great.
I was seen within about 10 – 15 minutes of an unannounced visit. A doctor was looking over my wound within a few more. I received a new dressing for my cut, some skin glue to close it up instead of stitches, a tetnis shot and was on my way in about 30 – 40 minutes overall. All for the price of a co-​pay.
They followed-​up the next day to make sure things were going well and that I was doing fine.
Very pleased and the facility is pretty much brand new and super clean and modern.