Tech Superpowers

The Best!
Broad knowledge, high customer service, and desire to understand your business needs.

They brought my 2006 MacBook back to life last year and helped me max out the ram on my new Mac mini today… For free! These guys rock.

AMAZING SERVICE! AWESOME EXPERIENCE!!! RECOMMEND 100%!!!
I went to Tech Superpowers for data recovery, after going to the Apple store where they told me there was nothing they could do for me but send the computer to get new internal parts at a cost of $ 800+tax, which did not include data recovery. Apple did not care about what the actual problem was, (certain keys in the keyboard were not working) if it had anything to due with water the gave the same solution. At Tech Superpowers, Kevin actually heard what happened to the computer, and gave me a much better understanding of what could have happened internally due to the water damage. He gave me more options that would depend on an analysis he was willing to make, Apple was not, to see what was the problem and how it could be fixed.
Tech Superpowers charged me HALF $$ what the Apple store was going to charge me, & the computer was fixed by the NEXT DAY!
Kevin was a total life saver! Super understanding & helpful!!!
THANK YOU TECH SUPERPOWERS FOR ALL YOUR HELP!!!

This review is about DATA RECOVERY and awesome business practices.
If you need data recovered the place servicing the device has you by the short and curlies and charges a mint because they know this. Tech Superpowers knows this but was still super reasonable about everything. And they didn’t have the attitudes that you get when you’re dealing with some one with superior knowledge about a subject. The pleasant lack of d-​baggery in their attitude carries over to their prices because those were modest as well.
Basically, I didn’t like what the Apple Store told me my options were for a macbook with a failed hard drive so I did a little digging.
I came across Tech Superpowers and called… DATA RECOVERY is a $ 49 non-​refundable deposit and they diagnose things and make sure they can actually get the data then if you approve recovery its another $ 300. SWEET! This was my last price quote and I’m sooo glad I kept hunting. Before I talked to them the lowest was quote $ 1200 (highest was $ 1700 in Cambridge).
I brought the macbook in (on a Wednesday) and right off they explained the data recovery AND my options for replacing the damaged drive, pricing, if it would be worth it in the long run (it would’ve been). They were waaay cheaper on parts and labor than Apple. Like $ 200 cheaper, for a bigger drive. Then the guy was like, «oh the case is cracked, that’s a known issue, we can probably replace that for free if you go ahead and decide to repair this macbook.» SWEET!
Thursday I get a call saying that it was actually a software problem and that it’s be $ 50 to fix it. Nothing wrong with the hard drive, no recovery needed. SWEET! I approved the software repair and the replacement case.
Friday it’s ready for pick up and good as new! All my programs and files are intact!
Everyone I dealt with was amazing. Idk the guy’s name who did the processing when I dropped it off and picked it up. Or the guy’s name who took messages when I called. But I do know Kevin did the work because he left me so many voicemails to keep me updated.
***It’s kinda tricky to find. there’s no sign. Just a 29 thats camouflaged into a door that leads to Boston Living Center it something abbreviated BLC. There’s no sign for that either. You just walk in the 29 door and your in BLC’s lobby. Get in the elevator and head to the 4^th floor.

I love this place. I sent my old power book there to install Air Port that Apple Store had refused to do. They had more parts than Apple Store, and did a great job on my power book. My 10-​year-​old power book B4 is still working very well now.
They also have a nice internet café. It’s free if you bring in your own laptop. I used their internet café when I lived in an apartment near by. It was more convenient than Starbucks free wi-​fi. They never rush me and always make me feel comfortable staying there.

I had a 10 year old 17″ Mac Powerbook (i’ve moved on to a Mac Book Pro) so with little resale value, I decided to donate it to a non-​profit dance company. Only problem was the power source had gone bad. After ordering a replacement part online that did not work, I called Kevin at Tech Superpower, and he located one that looked like it would work in their spare parts bin. I went over to Tech Superpower, tried it out, and when it worked, he «donated» it to the cause. Thanks – always great to buy locally!

I had the BEST experience at Tech Superpowers with Kevin. I spilled water on my Mac, had to buy a new one, and needed to get the docs from my old comp to my new comp. I was in a total panic as I am in the midst of studying for the state bar exam and potentially lost all the work I had done this summer! I ran to Tech Superpowers at the recommendation of the Apple Store. The guys working there were super friendly and very calming. Kevin opened up my computer and right in front of my eyes recovered all my documents in a matter of minutes. He didn’t even bat an eye when I squealed and clapped my hands! I knew that a service like this costs minimum $ 100 and can be up to a few hundred bucks, but Kevin did it in 5 minutes FOR FREE! I then bought an enclosure for the hard drive he recovered from him.
Not only do these guys know what they are doing, they are nice and won’t take your wallet for a ride. I would recommend them to anyone.

Super friendly, defused all of my computer terror and helped me out of a jam without any attitude. I would absolutely use these folks again!

Tech Superpowers has been my ISP for eight years. Amazing support and talented people make these guys the best. Computer repair to hosting my site they are on top all the time.

The upgrade that I mentioned in my original, September 2010, Unilocal review finally appeared to develop issues. I contacted TSuperP about the problem; AppleCare had just ended so they told me how to help them complete a diagnosis for free. The upgraded hardware that was found to be at fault was guaranteed at the time of sale. Even this many years later, TechSP replaced the parts quickly and at absolutely no expense to me; my 3.5 year old Mac is working perfectly again.
In my earlier review, I flagged the automobile-​unfriendly previous Newbury St location. I was able to complete the recent hardware diagnosis and returns over the phone and using UPS, so that I haven’t tried their Stanhope St address; be aware that my reservations may no longer apply. I would guess that advance discussion with TSP as you arrange any visit for repairs would net solid travel suggestions.
In a review that I wrote for a different location, I mention that I personally rate product costs at this location as ‘moderate’, although the consensus is the lower ‘inexpensive’ rating. I think ‘inexpensive’ could describe upgrade and repair costs here, but my summary there still turns out to be correct for purchases in my opinion: I’ve found that upfront costs here, as for other certified Apple suppliers, are at the higher ‘moderate’ or even greater level, but factoring in afterSale service means that lifetime costs of purchases here have been, in the long run, far lower than those of competing nonApple products.

Friendly guys, hooked me up with an EDS bag for shipping a failed after market hard drive back under warranty. Had already bought a new Mac, was overdue anyway, but definitely heading to these guys for next problem I have!

If there is ever anything wrong with my Mac, I go to these guys.

The genius bar @ apple told me that my logic board had corroded, and I would need to get my logicboard replaced. She recommended I go to Tech Superpowers for a second opinion, which was right down the street in Boylston.
When I got here, the technician was really rude and insensitive the whole time I was explaining what I needed fixed. If you hate your job, quit it. Don’t stand behind the counter scowling at customers and exacerbating their bad day. What kind of an unfeeling guy tells you that it’ll cost $ 900 for you to get your laptop working again with an accusatory attitude?
My friend came in with a similar problem and she can attest that this same associate nearly drove her to tears. Fortunately, she later found out from a different repair shop (The Computer Loft) that the guy at Tech Superpowers was wrong about what she needed fixed. It was a software problem, not a logicboard problem. That’s an eight hundred dollar difference…
Anyways, if you have any computer problems, you should consider checking out The Computer Loft in Alston. The associates there are infinitely more professional. Also, they have great extended apple care warranties that you might qualify for.

My first time using tech superpowers. They fixed my computer so quickly I did not even have time to take my coat off. The price was great and the tech person was very knowledgable. Best of all he gave me some great advice that will help me avoid problems in the future with my vintage mac book pro.
The new office space needs some work, it was not clear if I was actually in the right place. But luckily, I was not there long enough for it to matter. I would definitely use them again.
Suzanne M.

i am a graphic designer and i have been getting all my computer and design related equipments from tsp since my blue and white G3 tower, first G3 powerbook, G4, G5, Mac Pro, to my latest Mac Book pro :)
since i am too focus on designing and leave no time to see what’s the newest and most suitable equipments that fit me, they know what’s best for graphic designer!
thanks tsp :)
wing ngan
ink design, inc.

I’ve had some good, but many bad experiences with Tech Superpowers. My laptop died due to water damage, and the Apple store was too crowded, so I went around the corner to Tech Superpowers where I was greeted by a friendly and knowledgeable representative. Unfortunately, it went downhill from there.
They stuck to the time frame they quoted me, but I was charged three times what they said I would be without warning or explanation at the end. Not only that, but when interacting with one of the men behind the counter, I was treated really rudely on multiple occasions –he was uncommunicative, uninformative and unhelpful. I would say I understand computers better than the average person, and yet this representative only ever gave me vague and useless information, even when I asked for clarification.
They got my data, yes, but it wasn’t worth five trips to the store and three times what they said it would cost. I could have put my laptop into a bag of rice for a few days and run tests on my own, sparing myself the aggravation.

This shop has no rival, no competitor, not even a neighbor of the vaguest comparison. For story, read below:
When my beloved 2008 Macbook Pro conked out in the middle of finals week last May I was ready to cry. Her display was all black but I could still hear faint signs of life through her worn aluminum sides. So I brought my old friend to the Apple store on Newbury St – only to find that my online appt somehow disappeared. I sat down and waited ages to get her looked at. The technician, a nice enough fellow, told me the logic board had malfunctioned, and that sending it to Apple ‘Factory Land’ would cost something like $ 500 – and I would lose all my data. Then he pointed me towards the stands housing the new macbooks. I walked out in a daze, turned the block and caught a glimpse of an Apple logo.
Enter our savior: Tech Superpowers
I walked in, explained my issue and was pleasantly surprised. My laptop possibly fell under a known problem with the nvidia video chip and might warrant free repair. I left it there overnight, got confirmation on the recall, brought in a drive the next day for a quick back up and voila! I had my computer back within a few days. It was fully functional AND got a serious 4 yr checkup including a new optical drive, logic board, etc. I couldn’t have been happier.
Total cost fell under a hundred dollars, I think. These guys combine a unique passion and curiosity for the Apple product with an unmatched skill for safe and speedy execution. With the wrong diagnosis I would have spent months recovering, financially speaking. But you guys really saved the day!
special thanks to Graham (or Wes?) and Paulo who handled my computer and I will see you for my next machine!

I’d always been afraid to stop in and use their internet café. The idea of working in an Apple repair place intimidated me a bit. But when the latch on my laptop busted, I finally stopped in. I opted to drop in here instead of making an appointment or waiting on line at the Apple Store. (I’d already stumped the Genius Bar with a problem with my iPod Touch, so I wasn’t eager to wait in line for a dead end again.)
There was no wait. I explained my problem, paid the $ 30 bench fee, and was told I’d get a call from a tech in one or two business days. Got a call the next day, explaining that they’d fixed the problem quickly and that my computer was ready for pickup! No additional fee, no long wait time.
Sure, my issue was a simple one. But at other places, it might have sat on a shelf for a while before anyone had time to look at it. I’m completely satisfied with quick turnaround and courteous service. Wish I’d used the internet café now…

Let’s play «Hypothetical Situation»:
Let’s say a person, we’ll call him «John» for the sake of our example, suddenly realizes around 4 in the afternoon that he needs to have something printed out quickly by 6:30 PM. Nothing really that big (actually, just a sign-​in sheet). However, he doesn’t own a printer, and isn’t at work, so he can’t just print out the sign-​in sheet.
Enter Tech Superpowers. John calls, gets through to someone, confirms that they have a printer, and is then able to rush over and print. Crisis averted :).
In the age of more prevalent PCs and printers, Tech Superpowers is kind of an anomaly: A remnant of the days when internet cafes offered access into a world wide web. While the laptop has made a place like Tech Superpowers a little bit of an anachronism, it still has a useful purpose: if you’re out and need to get quick access to the web, it’s there. And the prices aren’t terrible ($ 3 for 15 minutes). The printing price isn’t terrible, but if you’re looking to do major print jobs, something like Staples is much better.
They also have repair services, which I can’t speak to, but I thought I would mention.
Overall, it’s a nice little place on Newbury that has needed computer access, and at a non-​bad price for those people who don’t have their lappy with them.

Often I’ll dip out from tiresome shopping by plugging into this portal to the metaverse on Newbury Street. They have a free wi-​fi network that also covers Sonsie, BAC, Trident and a few others. If you didn’t bring your compie along, they’ve got half a dozen Macs to play around on. The small, light blue space is somehow airy and comfortable. They have a few beverages, but are no café by any means.
I speculate that being an authorized Apple repair center actually pays the bills and the other stuff is just to have the distraction of people and have some sort of human contact. They also sell basic Mac accessories. Can’t say much about their repairs, but the staff that I’ve interacted with are pleasant college kids who play non-​offensive music, so work can be done. By the time you reach this end of Newbury it’s a nice respite from the heat and weariness and an easy alternative to my couch-​cum-​office.