The Drain Guy

So yesterday, on the coldest day of the year, we had heat trouble. Being that it was a Sunday, and absolutely freezing out, we had a lot of trouble getting a contractor to come to help us with this. We called a bunch of places, and were told various things like, «Sorry, we can only help you if you have an account with us.» Or, «Sorry, we only do commercial repair work!» Or, «Sorry, we can’t get someone there today, the call volume/​demand is extremely high!» Most of the places did not pick up at all. We actually got a live person on the phone on the first time we called The Drain Guy. The service was efficient and professional and at a reasonable and fair price. We got our heat working again on a Sunday evening on what was the coldest winter day in over a decade. Great service. We have called before, when we had a clogged drain, and got excellent service. We called yesterday at our wits end after calling a bunch of places, thinking that at most maybe we could get a lead on who could potentially fix the heating. Turns out, they do this work too! We will definitely call again if the need arises!!! :)

Had a main pipe in the basement that was clogged. We tried to snake ourselves but the issue was further into the pipe and our snake couldn’t reach it. I called Matt the next day and he was able to come down 1 hour after the call. He is friendly and professional. His approach to tackling the problem was very professional, systematic, and clean. A lot of contractors can probably do the same thing but will also charge you more and make a mess. I was impressed with his attitude and his pricing was very fair as well. He doesn’t exploit you. we need more guys like him not just as a drain guy but his work ethic and attitude. No problem recommending him to friends and family.

Okay, this guy is so good I actually just signed up for a Unilocal account to sing his praises.
Crack of dawn Sunday. Toilet issue. Left message with his service. Took a while to get a call back, but when he called he explained he was already out on a job (!) and had been in a cell phone dead zone.
Once Matt and I spoke on the phone he arrived within about 30 minutes and snaked my toilet with no problem. As other reviewers have said, he wears booties and takes great care in not leaving behind a trace of his visit. Matt is incredibly friendly and answered all my questions easily… including recommending what to use to remove discolored grout from my bathroom floor (a long-​standing issue in my apartment).
How much did he charge, you ask? For a Sunday morning emergency and «grout consult»? I wish I could list the cost here, because you would not believe it. Suffice to say it was a third or a quarter of what I expected to have paid Roto Rooter. And the credit card transaction (using Square on his phone) went without a hitch.
Suffice to say, if every contractor worked with Matt’s ethic and skill, the world would be a far better place. He really is that good. If I ever need a plumber again, he will be my first call.

Toilet emergency involving some ‘female products’. Called up a few plumbers and Matt was the only guy who came through. He was done within 20 minutes. Really nice guy. Put on the booties and everything so he wouldn’t scuff up the floor. Highly recommended.

We called Matt when our garbage disposal blocked up and our kitchen sink drain was clogged. After another plumber never called us back, we had found him on Unilocal and realized he was just a few blocks away! The answering service answered and Matt himself called us back in about 10 minutes — very fast.
Given our location he came over about an hour later. No extra fee for coming on a Sunday night. No BS. Upfront with reasonable price.
He fixed it, even chatted with us the whole time as we asked a million questions. Matt even cleaned everything up himself, which was unexpected.
I would recommend The Drain Guy to neighbors, friends, family, and fellow Unilocalers. If you want the job done without the run around he’s your man.

I called on a Saturday night about a clogged shower drain — Matt called me right back and scheduled an appointment the following morning. He was very friendly professional, even wearing booties to protect the floors, and got the job done quickly and for a reasonable price. I highly recommend The Drain Guy and would call again!

Just moved into a new place when I noticed a leak around my toilet. Yuck. I know plumbers can really exploit people in our times of desperation. Called a few places on Unilocal and was either told I had to wait until January or that it would $ 300 just for a diagnosis. Luckily got a hold of Matt who was available almost immediately (it was the weekend) and could also work with my unpredictable schedule.
Matt came over, was super nice, put on booties so he didn’t get my floor dirty, cleaned up all the nastiness and protected my floors from toilet sketchiness. Fixed my toilet in about an hour. Didn’t BS me. Charged me exactly what he quoted. Adamantly refused tip. Also, easy payment, cash check or credit card with electronic receipt. Etc etc etc. Great guy, highly recommend him. Hopefully I won’t have to call him again but if I have any drain issues, am grateful that I found him on Unilocal

Called The Drain Guy looking for service for a cinema i GM in Cambridge. After a few plumbers bailed on us earlier in the week (and one this morning) I was mostly expecting a standard brush-​off reply, or a voicemail.
Instead I got an answer, and a good one. My info was taken, and Matt called me himself within 5 minutes. Said he was finishing up a job in Somerville and would head over shortly.
Probably 90 minutes later Matt pulled up, asked for me by name and we went off. Showed him the trouble areas, he went to work, and checked back in with me to discuss his process before actually beginning any work. About another 90 minutes later, he was finished along with my trouble urinal and toilet’s problems.
Clear communication, friendly demeanor, quality work, reasonable rate. I’m honestly not sure what else I could ask for.

Matt rescued me from a misbehaving toilet on short notice and in record time. He got to my place quickly, talked me through what was going on and what he would do, was upfront about pricing (very reasonable), and was very friendly and nice. Very highly recommended!

Came the night before Thanksgiving to clear out our bathroom sink drain. Extremely professional, very personable and did a great job for a reasonable amount of money. Definitely recommend him!