Waste Management

Waste Management (
) is awful. Do NOT get garbage disposal by them if you can avoid it. Right now, I am in the process of switching and warning all my friends and family. Their customer service «professionals» are not very professional. THREE TIMES they messed up my bill and invoice. Each time they added on a new fee for a new reason! (Ridiculous!)
I seriously am so pissed off I want to find a class action lawyer because they treat their customers like crap. My trash can frequently has to be retrieved from the street because they throw it into the middle of the road. My actual trashcan took over 1 month to appear but they still tried to charge me an unadvertised ‘activation fee’. (What the hell? It’s not like a cable modem or electronic device, its a freaking green plastic container. Stop acting like this is advanced technology!)
The way they lure customers in is they promise the best rate. They claim that you will only have to pay $ 55 per quarter (or whatever is the lowest amount) for your area. In writing, I have gotten this quote from them both online and from customer service representatives. But then when you receive your bill, they upcharge without clear explanation.
STAY AWAY!!!

If I could give them negative stars, I would. They miss scheduled trash pick-​ups all the time, always will some ridiculous execuse about new driver or not having the key. Despite repeated complaints, they do not fix this. We will be contacting another trash company. A dumpster area is a mess because of them!

I moved in June. I called waste management to cancel my service, and they told me it was canceled. I recieved a bill through the month of June and paid it thinking it was the last bill. I then recieved another bill for July. I called in August to cancel again telling the customer service representative that I had canceled in May. This representative told me that it was now canceled as of June 1. I received another bill in September, and called again. I was given the same spiel. I then got another bill in October. I called again, and told them how I canceled in May, August, & September. I asked for an official letter canceling my service. I did not recieve this letter, and instead got an automated call telling me I owed them money for this address. I again called waste management to cancel, and request a letter that explicitly canceled the service. I finally got a letter in November telling me that they cancelled the service because repeated attempts to collect the money I owed for this address had failed, and if I did not pay I would face the bill going on my credit. My wife called, and they told her that they would refund me. Why the hell wouln’t they cancel my service when I called the first five time, and why do I still have to pay them for service that I canceled five times, and did not recieve at an address I do not live at. I HATE WASTE MANAGEMENT, I WISH THEY DID NOT HAVE A MONOPOLY ON GARBAGE SERVICES WHERE I LIVE OR I WOULD CANCEL THEM. THEY WOULD PROBABLY STILL BILL ME ANYWAYS!!!