CVS Pharmacy

This review is for today’s customer service experience at approx 5:15pm. I had bought a tabletop fountain some time ago and recently was able to give it a try. It didn’t work well so was going to return it. I had a receipt (and according to the receipt I was in the time-​frame to be able to return it) but it didn’t come up in the computer. I was perplexed and wondered if I’d gotten the wrong receipt… which turns out I did which was my bad. However… I was most disappointed with the lack of customer service. The lady at the register wanted to take others behind me which was fine and I thought she might get back to me then to try and figure this out as at that point I was trying to figure out which code might correspond with the product. She basically ignored me and I asked very politely if she could call the manager to figure this out. She did. When the woman came out there was NO smile, or «how can I help you?». She was short and to the point as she explained what my receipt said. I said, «oh, I guess I somehow had the wrong receipt» and assured her, in a joking manner, that I wasn’t trying to get $ 10.00 from them! I felt the need to say this as that was exactly how I felt they were treating (and thinking) about me… that I might just be trying to get some «free money». I said thank you and off she went without another word or «have a nice day». Honestly THAT was the thing that bothered me the most. I must indeed had kept the wrong cvs receipt but I didn’t appreciate being made to feel as if I were trying to rip them off. I will also say I was extremely friendly the whole time so it’s not as if they were reacting to an impossible/​rude customer. Honestly… what has happened to customer service? Really disappointing.

Great service. Friendly staff.

Definitely not a very helpful staff, instant photo machine didn’t work, bathroom was broken, and pictures turned out oddly colored :(

This cvs is located at the San Tomas Aquino plaza in the back, cross street Campbell ave. they got what you need here if you don’t want to make that trip to Walmart and wait in that long line. Your in and out really quick. The prices are a bit higher than there competition. Time is a valuable commodity.

I came here around 9pm on a Sunday night and I was so grateful to find that they were open! The Walgreens across the way was already closed, so it was nice to have an open drugstore around!
I noticed a few other customers came by too… mostly in their pjs, probably to grab some last-​minute items (as is what we needed), and it was a quick and easy visit.
Easy to find items around the store, good store layout, and customer service worked well even so late at night on a Sunday evening. Thank you for being open!

Bug plush gift and treat holders clearly marked 99 cents but cashier and manager argued they had the right to charge me $ 9.95 a piece. They were argumentative and defensive. Last I checked it is breaking the law to label and product or service with one price but charge another. I like the CVS in Los Gatos on Pollard Road though.

i come here solely for the bargains they always have on everything. every week they seem to have a discount on various things for a ridiculous price so needless to say i stock up whenever i can. my favorite thing to buy here is 5^th avenue bars made by hershey’s and the last time i was here you could buy 1 for the regular price and get as many as you wanted for 25 cents after that. how cool is that?! they practically give their merchandise away here!!! honestly i don’t know how they turn a profit but that’s none of my business, i’m a loyal cvs customer and i honestly don’t like shopping at any other drugstore. walgreen’s is not as good, and rite aid just plain sucks. nope, cvs pharmacy is the way to go. the only reason i gave this store 3 stars is because the layout of the store is poor, other than that everything rocks here! keep up the good work!
p.s: this postscript is solely regarding the employees here. i realize that some people who patronize this cvs pharmacy may find the employees to be rude cos they don’t have a smile on their face and don’t engage in mindless chit-​chat, but that is exactly what i look for when i go shopping. i am not out to make friends or have people make a comment on what i buy. i am solely trying to shop and i have no need to engage in trivial chatter that leads to nowhere unless i am looking for a date. i used to work at target where the atmosphere was not like what it is here and friendly banter is appropriate but if you want to chat and make friends i suggest you to the walgreens across the street in the kirkwood shopping center, cos you’ll be frustrated at the frigid temperatures at this store.
nobody has to be little miss sunshine if that’s not who they are, imo.

this is only for the pharmacy. please avoid this place at all cost. I was with this location for over 5 years. never like it. Only kept it because I was lazy. However, today I had a quick question for my prescription and I called. I was HOLD ON THE PHONE FOR 40 mins, I was so upset as this is the WORST CUSTOMER experience ever. I actually drove to the store myself. After I arrived there, believed it or not, I was still on hold. I was sure that i was on the phone longer than the people who lined there. There were only 2 people in the line. They never treated you as a person, but someone who wanted to bother them on the phone. The prioritized all the other stuff ahead of their real customers. The staff is not friendly and the manager just said I am sorry. Then that is it ! I transferred all my prescriptions to Target immediately. Target is much better and offering 5% discount rewards program for your prescription. Make the change now.

Went back to pick up my meds and this time the service was great! The didn’t have the total amount I needed but they gave my a few to last me until they could fill the order. Girls behind the counter are friendly. I’m glad I went back and gave them another try.

I believe it’s time for an update for this CVS. I really have to hand it to some of the employees here, especially for the past two times I came by.
I bought an eyeshadow that I didn’t realize was slightly used until I got home and I went straight back to the store to exchange it. I can honestly admit I expected some kind of question, hassle, or signature required to do an exchanged for a «used» product but it was no problem. He said go ahead and grab another one and he took the old one without having to do a transaction.
The second time, there was an issue with my prescription and I ran out of refills. The pharmacists did everything they could and very much out of their way for me to make sure I got my refill on time. I really appreciated their efficient customer service and it really felt like they cared.
Thanks CVS :)

Their pharmacy is professional and efficient, with a personal touch. The folks working there already remember by name after such a short time (I had to switch away recently from Wallgreens when Anthem/​BlueCross dumped them).
Never have I had any issues with CVS Pharmacy. They’ve even gone the extra mile to avoid me overpaying on a medication when they discovered it was through a workers’ comp case.
I give CVS Pharmacy on San Tomas Aquino Rd in Campbell a ⁵⁄₅ for the above reasons. Keep up the great work!

Thank you to the cashier who always helps me and doesn’t judge me when I bought a ton of makeup, a huge bottle of vodka and malibu (for my friend’s bachelorette party), and use my bf’s CVS card phone number. I really enjoyed finding out I had earned $ 3 in CVS rewards for buying 2 lipsticks. I love the great deals I find sometimes. So far the staff has been friendly (no small talk but not rude either) and so much faster than Walgreens across the street. They also have a better stock of items.

The workers in the pharmacy are always very nice and helpful. The courtesy call is useful when keeping track of numerous medications and pick-​up dates. If your prescription is not ready, the pharmacist gives an accurate estimate of the time it will take. In the meantime, you can browse the rest of the store to find daily necessities.

very disorganized. their employees don’t know where merchandise is located and they simply can’t handle customers professionally. half of the time i’m in there is because i’m waiting for someone to ring me up since they never seem to be at the register. other than that, good prices and all

I have been a patron of this place a LONG long time… well, not really CVS because it used to be a Longs Drugs Store… Longs was always stocked and organized and always had exactly what I needed and so a trip there meant going in and getting out very quickly…
Since Longs Drugs became CVS… this has no longer been the case. They never restock, I have come in at times when there was NO coca-​cola in the fridges… their employees are never where they are supposed to be. You constantly hear page after page over the intercoms for employees to work the registers. They have become disorganized and unreliable… I never come here unless I absolutely have to… I much prefer going to Walgreens now…

I am starting to really dislike rude people.
At first they were tolerable but today I wanted to smack her so I did
verbally :]
The ups store was closed and my key didn’t work so I came here in search of stamps.
I walked in letters in hand and some woman WITH NO NAME TAG!
at the register told me «we don’t have a mailing center»
Not «Hi what are you looking for?»
Just «we don’t have a mailing center.»
I gave her a death stare and said «are you serious?»
She nodded.
I asked «Do you sell stamps?»
SHe said «Oh. Oh yes!»
I looked at her and said «well because you were so rude, I won’t be purchasing them from you.» She looked insulted, as I felt.
I walked out smiling.
i also am calling her supervisor, she is working in customer service!!!
She must learn better communication skills.
Its rude to assume you know what a customer wants!
0 STARS.
why doesn’t every cvs have a mailing center?

CVS here used to be Longs Drugs. They changed the whole layout of the store which was unnecessary IMHO. Now it takes me longer to find the things I’m looking for. Boo!!! Also, you can no longer get items on sale unless you have a CVS card.
I already have a ton of cards in my wallet already so this is another inconvenience. I have cards for two video stores, Safeway, Sephora, the pet store, The Body Shop, and my drivers licence, insurance card, and credit cards. My wallet can only hold so much, so another Boo for them.
Also, they no longer carry my favorite lip balm which is Rachel Perry’s banana coconut balm with SPF 15 in it. They had other flavors before, but that was my favorite one. I can’t find it anywhere else. It was one of the few lip balms out there that doesn’t smell or taste like chemicals. I actually like licking my lips after putting it on since it tastes so good, lol! So another Boo for them here!
I made the mistake of buying pantyhose here for an event. I think that some poor kid in a sweat shop mistakenly sewed on two right sides as I couldn’t fit into them and I knew I got the right size. I ended up wasting $ 6.49 on that and probably can’t return it since I threw out the package. Another boo!
If you’re wondering why I gave them so many boo’s aside from the fact that they deserve it is that Halloween is coming up and it’s my favorite holiday so I think I will be saying boo quite a lot until it’s over, lol! I won’t be coming back here again. I’ll go to Rite Aid or Walgreens instead. Hopefully they won’t change their store or start making their customers sign up for cards to get discounts. That’s lame.