Verizon Wireless

I upgraded my previous phone to the 6S at this location. The associate helping me with my transition was Mariela A. She was intelligent, patient, and well-​spoken (not to mention attractive). Her customer service was bar-​none, all questioned my family asked about billing and other misc concerns were answered and articulated clearly from the moment we walked into the store, and onto the moment I walked out with my new phone! Keep up the great work Mariela, Verizon is lucky to have you!

DO NOT GO HERE FOR ANY SERVICES. They completely lie to you to make a sale. Omar promised me several things, none of which were followed through with. I was promised more data that was never carried through, I was told my bill would not go up, it went up. Now I’m in a mess of a contract that I can’t get out of because of these people. GO DIRECTLY TO VERIZON stores for services, not a third party outsource.

I went in today and was standing there for about 15 – 20 mins while just a girl was working helping a and she didn’t acknowledge me at all. Then a man walked in with a customer and excused himself from the customer and let me know he would be with me in a few mins. When he did service me he was kind and helpful. I would give 5 stars just for him but the girl with no customer service was working. All the stars for him.

Bought a tempered glass for my iPhone 6 Plus for FIFTY dollars. Ended up finding one at my house to use instead. Less than 24 hours later, I try to return it for my money back and I am told that I cannot get refunded but can exchange for store credit.
Their refund and exchange policy clearly states, «All accessories must be returned or exchanged within 30 days of the original purchase. Return or exchanges must be accompanied by the original sales receipt and packaging.»
After pointing this out to the guy I’m told «because you didn’t buy a phone with the accessory, we can’t refund you your money back.»
Instead of making a scene with the guy I had him credit my phone bill for the money and left that place. ABSOLUTELY WOULD NOT RECOMMEND ANYONE TO GO HERE FOR ANYTHING.

After 2 long years I’m finally free of Verizon Wireless. I was using a Motorola Ultra Maxx which would worked very well on a decent network. Unfortunately I was constantly plagued with dropped calls, poor reception and extremely poor network performance. How bad? Any weekday calls after 1pm near San Jose airport had a 50 – 50 chance of going through or staying connected. The same for Sunnyvale and Mountain View. In other words most of Silicon Valley. Network performance ranged from an occasional 5−6Mbps to a consistent 500Kbps in Sunnyvale. Contrast that with my wife’s AT&T iPhone which consistently came in at 14−16Mbps throughout Silicon Valley. Complains to Verizon were useless, on to AT&T. (All measurements via OOKLA Speedtest.) Can you hear me now Verizon?

Came in with my gf yesterday, she got her new iphone6 all dialed in & I ‘inherited’ her 5s. Darren handled the transition (s) and was very cordial, professional, and did well by us. I was using an old iphone4 that was barely limping by and he got everything set up on the 5s smoothly despite it taking awhile on the store’s wifi. Very good interaction. Darren did us solid.

I recently had a run-​in with some horrible customer service over at the Verizon Wireless at Alameda. Not wanting to go back to the other location, I chose to go to this one instead — and I’m very glad I did.
Omar Eldesouky was the representative to help me. He made me feel right at home, and outlined all of my options clearly and concisely (even though his handwriting is pretty terrible, haha). I was in and out of the place in a relatively short period of time. If I need to make a visit to the actual store anytime again soon I’ll be sure to come here.

I went in today (Sunday). The girl Marianne was very helpful but the main issue she was the only one working. A guy ahead of me was activating a new phone, transferring over from AT&T. He did not disclose he was a previous Verizon Customer and the systems and customer service lines were taking FOREVER. It was not Marianne’s fault. I needed some questions answered about transferring 2 lines over from AT&T and buying an iPhone6 and 6plus which the Verizon website doesn’t help with. Myself
And another customer were waiting. She apologized and said it’s usually not busy on Sundays. My message to the owners/​manager. 1) Have 2 people working at all times for customer service and safety issues. 2) turn down the temperature when the AC kicks in-​it felt like it was 80 degrees, it was so hot in the store today. It just appears your cheap and not a great first impression on how future service will go.

Updated Review:
I was impressed by the immediate turn around and resolution. Corporate called me and fixed the situation.
Reviews: Z Wireless (Campbell, Ca.) at the Pruneyard Shopping Center
Do not bring your business to Z Wireless (Campbell — at the Pruneyard), what a nightmare!
My situation was simple. I got an email from Verizon about getting $ 200 OFF on Verizon Edge OR FREE with a 2 year activation. I decided to bring the coupon to Z Wireless in Campbell (at The Pruneyard). Darren was helpful, but I made sure that this offer can apply to us. He said YES, absolutely. We finished the transaction and my wife got the iPhone 6. Based on the promo, the iPhone should’ve been $ 449.00 ($ 649.00 — $ 200.00). The monthly Edge plan should be $ 18.70. A few weeks later we get mail from Verizon that our Edge monthly plan would be $ 27.08 a month.
I went back to Darren to see if we can fix this. Apparently not. According the manager (Omar), the promo is confusing and that the transaction and monthly edge plan is correct.
What bugs me is that I specifically asked Darren if this promo was legitimate. He said it was. He tried calling corporate, and corporate said they couldn’t fix this. Lady from corporate said the email promo is not valid???
Lessons learned: Got directly to an actual Verizon Wireless Store. Do not go to Z Wireless in Campbell, you will not get any resolution, if a problem occurs.
Z Wireless
Address: 1875 S Bascom Ave. Campbell, Ca.

I brought my phone in for support with an apparent defective display. I received anything but. What I did receive was a lackluster response and a borderline rude attitude from the guy at the desk. Even his snide claim for the cost of a new phone was inflated by $ 100 bucks. One would expect to get at least some semblance of customer support, but this store clearly couldn’t care less.

I came in on a Saturday and I wanted a 64GB iPhone 6. They did not have it in stock so they had to order it. I came to pick up the phone on Wednesday and they ordered the wrong phone. I had already discussed it with the salesmen that I did not want a 6 Plus because it was too big. I was disappointed, but I needed a phone. So I forgave them and said I would accept the 6 Plus due to the fact that I needed a phone for work. When I asked to clone my iPhone 5 with the 6 Plus, they explained that I could not take the phone because it was accepted into their inventory as a regular 6. Then they tried to tell me I had to take another 6 Plus that was space gray instead of silver. Three strikes: no 64GB 6 in stock, ordered a 6 Plus, then bait and switch for a different color. After that, they said they could try and fix it that night or the next day, all they had to do was email someone. As I wait, about 15 – 20 minutes, the sales guy goes «let me check my email». Conclusion, they could not fix the issue so I had them refund my money. The supervisors/​managers were sitting behind me yacking it up about who knows what. Bottoms line is, as a customer I did not feel like my business was valued and I will not be going over to #Verizonwireless and I will not be buying a #apple product again. Nor will I ever bring business to this place. If I could give them zero stars I would.

Darren was extremely helpful and gave us wonderful customer service. Will be back :-)

WORST customer service ever!!! No one is willing to help and they all act clueless! I will never ever ever go to a retailer again. Why do they even have people working there if they don’t know how to do anything. Amanda’s favorite response is I don’t know how to help… are you kidding me?!

I showed up right when they were closing and I just figured I’d ask a few questions and come in the next day, but they stayed late just to help me :)

Darshan was very helpful! I was having problems with syncing my iPhone with my yahoo calendar and he went above and beyond my expectations. He even reset all my passwords to make it much easier for me to use my phone! I would definitely recommend this store to my friends and family.

I would have given them no stars if it would have let me. Stay away, or bring a chair and plan on making a day of it. Simple add a line and transfer a number to the new phone. 1.5 hours later, had the phone, but it wouldn’t accept calls. Next day, went to exchange it for a different model.$ 35 restock fee (on a $ 50 phone) and after 2 hours they achieved nothing, but to waste my time, at this point I had to leave. They said they would call when he got it straightened out… still waiting. Looking forward to my next visit… NOT!

Why is there only one person working at this store on a Saturday. Has a out to lunch sign 30 min on there but is sitting there on the computer and it’s been 45 minutes … This should be fun

Totally ruined my account I was told to do something yesterday to fix my account… and today they cannot help me because of what they told me to do! SO FURIOUS!

After a headache of problems with the Verizon store on Prospect Rd. I have now gotten an even bigger headache because of what I was advised to do at this store. I cannot even put into words how much I now hate verizon we are shutting our phones off today and going to a different carrier that hopefully treats their customers better.

An absolutely fantastic experience! I went in on a Friday night to buy an Iphone and the two employees here – Misael and Louis – were experienced, courteous, and patient. They both answered all my questions and even provided advice. These two come highly recommended.