Jeff Wyler Chevrolet of Columbus

It’s is interesting that when you purchase a new Chevy Truck they offer you 2 year or 24,000 miles free oil changes. I’m sure that’s to get you to come back and try the service department, get blown away with great service and return time and time again.
Well, I’ve used two Chevy Dealers and both have me shaking my head. This oil change with a recall started at 2:30. At 5:30 I went home without my truck. Very sad the lack of communication during the service, in fact the service person that wrote up the order never communicated with me.
The truck now smells of burning oil and has water spots all over it from a terrible wash. Keep your free oil change. My next trip will be to Valvoline.

I had a very pleasant experience purchasing my new 2015 Chevrolet Camaro at the Jeff Wyler dealership. My salesperson was Joe Jackson and he was extremely nice and quite good at his job. When I entered the dealership I did not have an intention of buying and Joe had to convince me a bit to even take a test drive (I had my heart set on another vehicle, but that dealer wasn’t dealing that day!). After the test drive we sat down to talk numbers and I felt everyone involved was respectful and listed to my concerns. From Joe, my salesperson, to the store manager and financing everyone was very pleasant to deal with. It had been 16 years since my last new vehicle purchase, so I was a bit apprehensive of the process. I felt Jeff Wyler’s dealership handled all aspects very well and put me at ease. It has been a few weeks since my purchase and I have zero buyer’s remorse and I am thoroughly enjoying my new car!

I had an appointment this morning to have my recalled key ignition fixed. When I arrived for my 7 AM appointment, I was told that the machine to fix the ignition was broken. No one bothered to call me. I am on strike and left the picket line for this. They have all my information. This is where I take my car for service. OOPS. You cannot leave zero stars to post.

172 point inspected and certified car. When I test drove the car I told the salesman that there was an issue with the battery because of the large amount of battery acid. He told me that once the inspection was done the car would be like new. So knowing that it was going through this rigorous inspection I expected it to be okay. But after driving the car for a while. One day on freeway The car acted as if it was going to rev-​out-​of-​control.
I explain to them that this all stems back from the missed hundred and 172 point inspection. Where the battery and the battery tray were supposed to be inspected and cleaned. there is a law call deceptive acts and practices in Ohio. And I believe this falls under that. I’ve emailed the owner of Jeff Wyler to see if he can resolve the problem hopefully will and then I can change my opinion about this dealer. There is so much more to this story it will be too much to post.

I was charged $ 300 for a battery. You heard that right. No excuse, no explanation on the invoice why I was charged over $ 150 to drop in a car battery. Nothing but smirks and shrugs when I asked for an explanation. After leaving a negative review on dealerrater dot com, I get an automated call from someone claiming to be a supervisor who claims ignorance and promises to get to the bottom of it and call me back. Of course, he never does. To add insult to injury, after being a day late, never returning calls, and overcharging me the car is absolutely filthy and covered in dust and grime from their nasty lot. I had to stop and scrub the windshield before I could get home. For $ 300 they could have at least washed it. I read a lot of reviews like this online. I recommend everyone tell your story on dealerrater dot com. Wyler is connected to them. They’ll get the message, even if they don’t care.

UPDATE: I think it is only fair to consumers and the business to update this as things progress. I received a call this morning from Brandon in the service department (apparently a different Brandon than the one mentioned). It is sad that it took this amount of uproar to get a response, however I appreciate the service I received from Brandon today, he was extremely helpful and attentive. They were able to secure me a rental car and my car is now in process to be fixed.

I went in because I received a mailing promising 120% Black Book trade in value on my 2010 vehicle. Small print said «minus $ .30 per mile over 12k per year». Fine, I thought. I had 62k on my five year old car, I can handle that $ 600 negative equity. After 3 hours of test drives and finance mumbo jumbo, they tell me, no, your car is 4 years old, not five. It will be five in August. We have to charge you $.30 on 14k miles. That’s $ 4200 vs. $ 600 negative equity. Really??? The 2015 models are on the lot at Ricart, but not there, so we in their mind they still have a month to take you to the cleaners on a trade in. Correct me if I’m wrong, but I know I’m not. 2010 cars hit the lots in mid 2009. It’s mid 2014. That’s five years. The mailings are a scam. The finance guys treated me like an idiot. Don’t go as a woman on your own, unless you have done your research and are prepared to walk if it feels fishy.

Got a great deal on my 2011 Impala. Kristina Haley, took care of everything, and explained every step of the process. I felt very comfortable each step of the way. This is the first car I have ever bought and needed financed, so this was very important to me. It’s a great feeling leaving a dealership without wondering if you made the right decision. Thank you Kristina and the rest of the staff!!!

I did not buy a car there, but I just spoke with sales rep Michael Hall. He knew I wasn’t going to buy a car, but was incredibly helpful anyway. I am not from the Columbus area, but I was looking for some new car information. Michael did some research for me and made some phone calls. He went out of his way, knowing it wouldn’t lead to a sale. I appreciate that customer service. I have dealt with plenty of car sales reps recently that are happy to tell you anything they think you want to hear. He wanted to get me the right answer, not just a yes to appease me. He simply wanted to help and inform a customer. I think that says a lot about his professional integrity. If I were able/​interested to buy a chevy in columbus, Jeff Wyler would be my first stop.

Jimmy and the rest of the staff were very helpful and willing to work out a good deal with me. He was never pushy or insisting, and was always very honest about what could and could not be done. As someone who works in sales I can appreciate their efforts and tact. I believe that I got a good deal; I got the car that I wanted at a price that I was comfortable with. After sale was completed they made sure the car was in pristine condition for me to take it home and that I understood all the new bells and whistles.

Extremely Satisfied with Jeff Wyler. John Allred & his Finance Partner Antonio Palmer worked as a team to help my sister find an affordable yet complely reliable vehicle in her price range. John made every attempt to keep us in the loop and Antonio made additional efforts to assure that he had negotiated the best deal. I also refinanced my vehicle through them two days later and they got me at a rate ½ below what I was paying beforehand.
Great atmosphere and Great People. I reccomend them for your next car purchase/​refinance.

I bought a used car on Saturday and had a great experience. The salesman, John Allred, was extremely helpful and pleasant to deal with from the very beginning. I have felt like a valued customer and appreciate the attention I was given. I would recommend this place to all of my friends and will go back to buy my next car in the future!