The Salvation Army

Very sad to say that I have to give this particular pick up location a poor rating. We were wanting to donate a large sectional to them as we had changed the color scheme of our home so it did not fit but was in great condition, no rips, tears, stains, etc. Well when they came to pick up they said because they thought a spring was broken, they were going to leave it. Well I explained very clearly that we have had it for two years with zero problems but it appeared they were at the end of their shift and didn’t want to lift it. James at dispatch didn’t help explain other than they have to throw a lot of junk away so can’t take it. Please don’t advertise you take things if the guys don’t want to lift it and make up excuses to not take something. Won’t use again…

This review mirrors another one in this thread… Let me preface: What they do is a great public service and noble — – HAVING SAID THAT:
We make an appointment for them to pick up yesterday (Friday the 15^th) and they give us a window of 11:-2:00PM. We actually called to confirm once the day we made the appointment and then yesterday morning, and we were assured that they would be there. Well, 2:00 arrives, no call no nothing. We call them and they say, now it’s 3:30 «at the latest.» AGAIN, no show! We call again, and they say, «for sure 4:00PM» AGAIN NO SHOW!!!
With great restraint, my wife tells them to cancel (I would have told them worse, I can assure you). and what happens when we get home later that night? Yes, a note from them saying they were here at 4:30 and missed us.
THIS ORGANIZATION NEEDS TO LEARN CUSTOMER SERVICE, FOLLOWING-​UP, COMMUNICATION SKILLS, AND ULTIMATELY DOING THE JOB THEY PROMISED TO DO.

The worst customer service I’ve ever had with a pickup. I was promised they would be here no later than 11 to 2. Now I called, as it’s after 2 and tge rude clerk tells me they won’t be here until at least 4 or after! I could gave gotten out today to get My medicine from Costco as I havecCancer. A call would have been common decency.
They will never be called for a puckup here again.

Great place, great stuff, great prices. C’mon guys it’s a Thrift store not the Taj Mahal — things go fast but the merchandise — well there are some great finds — found a great Down couch — 80 bucks a Chaise Lounge Chair 60 bucks — couple of very nice arm chairs for 100 bucks for both — they even have sale days!
Check often — there are some great finds — totally worth it!

It was a busy day so everything being thrown around and the floor being covered with clothing was semi understandable… However, we were treated very poorly by the workers. One woman was raking (yes, as in picking up clothes off the ground with a rake) and when we tried to politely squeeze past her she started yelling at us and telling us how rude we were for «getting in her way.» I couldn’t believe how far she escalated the situation when we were simply trying to push by her nicely. A couple of other employees just walked over, stood there, and did noting to help diffuse the situation. I won’t be coming back here.

This is a fair-​sized store with tons of clothes. Mostly women’s clothes but that’s how it goes. They have enough open space to have a fair bit of furniture and it looked like they had a wide range of stuff from filing cabinets to big BBQ to china hutches and living room sofas. Several things that looked cool to me already had «sold» signs on them, which was disappointing. Very few toys, which was what I was mainly looking for. Medium selection of household stuff, kitchen and other appliances.
Clothes were organized by size which was nice, but everything looked a bit messy and sloppy. Prices seemed high. I wanted to see a collectible egg on a stand that was behind a counter but the employee at the counter was ringing someone up. So I stood there and waited until she was done. Once done, she turned away from me and started chatting with a coworker. Huh?
I called out to her, «excuse me?» but was too quiet and she didn’t hear me. I finally got her attention, asked to see the egg and she took it down for me. It had numerous cracks in it and was glued to its base with a thick glop of something. It was $ 22.
I doubt I’ll stop here again, but it would be a good place to drop off donations as it seems this is largely a donation center/​sorting facility and warehouse. The storefront looks like a small part of this location’s operations.

Let’s be honest, the place is kinda gross, smells odd, and has weird people… But it’s got the shit you need. I got a couch for $ 18, a rocking chair for $ 17, and some shot glasses for $ 2. They held the couch for 2 days while I found a way to get it to my place. The employees are pretty grumpy, but I don’t blame them, I’m sure they get a lot of rude people. I don’t necessarily enjoy going here, but I’ve found a lot of good stuff.

The Bad:
* The parking is horrible! tiny lot with another across the driveway. Both are always packed. People are not polite so there are often parking disputes.
* The prices: For the most part the prices here are outrageous. Although sometimes you can find a deal, expect prices to he around %80 of retail.
* Although a few (very few) on the staff are extremely friendly and helpful, most of them are unhelpful, unfriendly and dismissive. They can be downright snotty at times. The cashiers walk away from the registers, Most everyone doesn’t want to have a conversation with you where they are asked about a specific item. Totally take it or leave it attitude. In one instance when I asked about the discount they have monthly, without even saying anything, the worker took the items out of my hands to return them even though all I had said was, «do these qualify for the discount? Their staff. UGH!
* Check all electonics thoroughly! Many of their electronic items do not work beyond turning on.
The Good:
* Items are diverse and inventory turns over very quickly so going multiple days will find new items each day.
* There is a 50% discount every month on items that have been there for 30+ days.
* You can sometimes find beautiful furniture here, although that is rare.
* You can always find someone around willing to haul the furniture or large appliance home for you for a fee if it is too large for you to take by yourself.

Cashiers regularly walk away for several minutes while people are in line. Most of the video games are stolen. Charges full retail for anything good in many sections.

Grrrrrrr… I had REALLY HIGH hopes for this store. Being a med school student, an avid eBay seller, and a frequent (& now loyal) shopper of Goodwill, I was hoping to get a nice change of atmosphere & to pick up some awesome inventory from here…
Yes, its for the ‘greater good of the community.‘
Yes, it’s a LARGE store.
Yes, there are a lot of items with original tag on it. (hint: they’re ugly, out of season, out of style and you can’t GIVE them away BC no one wants it.)
But, IN NO WAY AT ALL, should it be considered a «thrift store!!!»
ALL THE PRICES ARE RETAIL OR ABOVE!!! ITS AN ABSOLUTE WASTE OF TIME AND A BADLY ORGANIZED JOKE with awful & snarky employees that seem just MISERABLE. I might as well have gone shopping at Ross or J.C. Penny, because $ 25.00 for NOT EVEN a Name brand of jeans is not only blasphemy, but is considered HIGHWAY ROBBERY in the thrifting world!!! Talk about squeezing every PENNY OUT OF THE WORKING CLASS… This organization should be called «ROBBIN’ HOOD,» as that’s much more fitting.

This review is only for the donation pick up service as I haven’t visited the store itself.
I scheduled a fridge to be picked up a few days ahead of time. They gave me a 3 hour window from 9:30 — 12:30 where they would come and pick it up. Now I’m used to having to deal with large windows for service times, but even then, they missed the window. When I call their dispatch, the guy on the other end is half asleep and says it’ll take them an hour and a half to get there. After waiting around all morning, I ask if he can give me a call ahead of time so that I can run out and take care of errands. He’s nice enough to agree to call me 30 minutes before the truck will arrive.
I run out, and sure enough, 10 minutes later he calls and says the truck is waiting outside… I rush home, get there within 10 minutes, and the truck is gone. When I call back, angry now, he says he can’t make the truck turn around and there’s nothing he can do, «aw, you barely missed ‘em».
Not surprisingly, the branch supervisor is unreachable and won’t call back. This place is awful, save yourself a headache and donate your belongings anywhere else. What an embarrassment.

I read a lot of bad reviews about this location and was hesitant when I had a Jeep full of items to donate to come here. I called the store first to ask if I could bring my items to donate, or if I needed to schedule a drop off with them. (I read on the website that you need to make an appointment to drop off, to have an itemized list, etc.) The woman on the phone just gave me a 1 – 800 number to call and didn’t ask any information about what I had to donate. When I called the 1 – 800 number, they weren’t able to pick up my items until next week (keep in mind I have a Jeep completely full of clothes, books, home goods, etc.) and really need to donate asap. So I just decided to wing it and went to the Roscoe location.
As soon as I pulled into the lot, I saw a sign in the back for donations. I pulled in and a nice guy greeted me upon arrival. He immediately began to unload the items from my Jeep, sort them, and place them in their respective bins. He asked if I wanted a receipt, and made one out on the spot. The entire process took less than five minutes and the gentleman that helped me out was very kind.
Besides from the confusion on the phone, it was a very easy process. Moving forward, it’s nice to know that I have a donation center so close to my home that’s so easy to give to. I feel much happier knowing my donated items are going to a reputable non-​profit organization rather than giving them to a for-​profit company like Goodwill.

This is a fairly large Salvation Army so the selection is reasonable. However, as mentioned in previous reviews, the prices are pretty steep, especially for a thrift store. Especially for Salvation Army. (Goodwill you can almost come to expect that; isn’t Salvation Army supposed to be the «cheaper» one?)
Luckily, I did not let that deter me and was able to find a handful of good stuff in like-​new condition for cheap. Just gotta dig!
Definitely do not come here if you’re planning on finding some gems priced reasonably right away (not that you should ever go into ANY thrift store with that mentality), because things are overpriced here. But if you’re patient (and skilled), you can find some really good stuff.

This place has changed a lot from when I first started coming here a decade ago. I still love it though! On the last Friday and Saturday of each month all items are discounted 50% — which meant I got some super sweet deals on midcentury dishes and housewares! Clothing section is a hot mess, but a dedicated picker will certainly find some jewels.

The clothing section looked like a hurricane had hit it! Everything was mixed up, half way on the hangers, thrown over the racks and on the floor. It was a nightmare! I have never seen a store look worse. Parking was terrible and prices were too high. I highly doubt I will be ever coming back here. At least the dressing rooms were clean. I do take my donations here, The man who helped me was very friendly and donating was a very pleasant and quick experience but I hear you sometimes have to wait a while.

It’s my least favorite of the thrift shops in the area. I can’t recall the last time I found something I wanted to purchase. The parking situation is awful.

Very disappointing.
Most thrift stores take care to sort the clothes by style (dress shirts, t-​shirts, sport shirts, jeans, pants, sweaters, jackets, tops, dresses, etc) but not here.
The huge area devoted to clothes (only somewhat ordered into mens/​womens) is a mess since staff carelessly throws all the clothes together wherever they please. It’s not sorted by date either so its difficult to tell where the fresh stuff is. Racks are messy and disordered. It’s obvious no one gives a crap here.

I like this Salvation Army a lot. A lot of good clothes and major selection on furniture and CDs. Came here on a Saturday morning and there were already people in line to get in.
I came here and got a pair of AE jeans, a leopard top, and a long maxi skirt all for $ 9. The fitting rooms are fairly clean and big. I like these fitting rooms better than the Salvation Army in Northridge and Van Nuys.
Staff are great. Super nice people. Parking is sort of limited. There is a small parking lot in the front which can hold up to maybe 10 – 12 cars? Maybe more.

I don’t know I thought everything was alittle too overpriced. They didn’t have the greatest of things either. I think this place specializes in Clothes or something because I was out looking for goods and did not like the prices at all. Tables that they sell at the hardware store for $ 100 they sell here for $ 80. I don’t know aren’t things suppose to be cheaper.
Weriod.

This is one of the largest thrift stores I’ve seen. I spotted a vintage Saks Fifth Avenue dress with the tag still on it from Saks that said $ 99, here it was being sold at $ 11.99!
They have a huge room devoted to clothes. The store also has a big selection of furniture (not all of it from 1985, some cool antiques!) and dishware /​kitchen goods. They also sell half used candles. Something for everyone!