Hertz Rent A Car

I rent cars for business travel for about a week every other month for the last four years. I used to bounce back and forth between Hertz Local Edition and Enterprise, but HLE now has all of my business due to the good pricing and good service that I get.
When HLE consolidated two branches into this new location on Whipple, there was a time when there was consistently some issue with my reservations (car not available, etc.) and the customer service was not good. Once, I was 30 minutes late to pick up my reservation and when I got there I found the car had been given away (yes, I should have called… but 30 minutes is sort of a tight window!), and wound up having to wait 2 hours for a car to arrive for me. I had 12 hours of driving ahead of me that day, and at the time I did not appreciate the late start!
I am sure that was just a season of transition. For the last few years I have not had many issues with the service or the equipment, and those minor things that did come up were immediately resolved with a good attitude.
A lot of the «Gold Member» benefits are not available at the Local Edition, but it does not matter to me. I appreciate the friendly service that I regularly receive here, and I will continue to give HLE my business for as long as I need to rent for work.

Took 6 months to get my money back from customer service. Be careful and check statement. Unilocal helps. Didn’t get anyone’s attention until Unilocal.I went elsewhere and got better service and price.