Lusk Pools and Leisure Products

First impressions are everything! Unfortunately…
Called ahead of time to speak with employee about water testing. I specifically told her I’ve bought a hot tub (never owned one before) but not received it yet. I told her the Mftr told me I should take my water to a pool place and have it tested. She agreed. Not once did she say I had to wait to have the hot tub, fill it up, run it AND then bring the cup of water in for testing…
Imagine my annoyance after making a special trip to their place today for nothing. I politely explained that whoever was answering their phones should listen better to customers & questions so they can be sure to provide all relevant information. She did not once apologize for the misinformation provided or anything. She just stared at me with dead uncaring eyes. Pretty pathetic. She may even have been the person that messed up on the phone when I called… Who knows?
Now, I will say again, I specifically told the woman on the phone last week when I called that id never owned a hot tub before and that I hadn’t received it yet. All she told me on that call was «just bring the water, tell us if you are doing chlorine or bromine, & exactly how many gallons the tub holds.» I can’t believe she probably just regurgitated the info she gives everyone but didn’t bother to hear me say I didn’t have it yet… This may sound like common sense to ppl who have had pools or spas but after me saying many times I didn’t have it, she should have done her job and listened to the customer.
I’m an Amazon Prime junkie & was trying to give a local business money. Thanks for running me back to Amazon!

Have used Lusk since we moved in our house 9 years ago. Have had to call for advice many times and 9 out of 10 times the issue could be resolved over the phone. Thanks for the help.