Ceramic Tile Outlet & Design Center

We used this company for installation of our countertops. Although they seemed a bit on the expensive side, Jon E. was helpful and the installer stayed focused on his work and did a good job. He was on time and efficient. Would recommend this company.

Never go there, real nice to you when they are selling you tile, after that it’s down hill all the way customer service is the worst. Promise you the tile will be in on Tues. no tile then ok to pick up Wed @ 8:30 get a call on Wed, we will have some one bring it to you, it’s on the truck. Tile come’s with no grout, where is the grout we will bring to you it’s on the truck this at 9:30 am long story short got the grout at 5:45pm after many calls to store as well as a trip there. I would NOT recommend EVER.

I was looking looking for tile for my kitchen and wanted something different and unique. I’ve driven past this place several time and decided to stop by. The owner Greg was there and was really friendly and helpful. He gave me several different ideal and pointers that I would never have thought of. This guy really know about tiles unlike other people that just want to sell you the most expensive tile without knowing about the product. I ended up with long plank tiles that were laid in an herringbone style. I have to say that I’m happy with and my kitchen looks great. I would highly recommend this place if you want a great price and someone who knows what they are doing.

I’m updating this review. Although I had trouble there the owner Greg and I spoke and he made everything better. I will be shopping there again and I will send my clients there as the owner assured me this was a one time mistake and as I realize we all make mistakes from time to time in the end of it all the owner stands behind his store and will make everything right. So for that I retract the one star and give them 5 stars for a perfect recovery. Thank you ceramic tile outlet for standing behind your business and making things right.

What seemed like it would initially be a great sales experience turned out to be extremely disappointing. We got a very good price, on a very large order of tile. Our contractor picked up the tile boxes and started work. When he noticed that he didn’t have enough tile, he counted the boxes, and noticed that Custom Tile had given us 10 fewer boxes than we’d ordered. When I called to tell them that we were ten boxes short, I was told not to worry, and they would take care of it. However, when I called back, they completely changed their story and said they had counted and it was the contractor’s fault.
How in the world would the contractor misplace 10 boxes of our specific tile?!
Worse yet, because we needed to finish our floors, I was forced to buy another 10 boxes of tile from them — and they didn’t have the decency to sell to us at cost — essentially making us pay for the same 10 boxes twice! This was very expensive tile, so this raised our cost considerably.
To top it off, they didn’t even deliver the additional ten boxes when they said they would — forcing our contractor to drive all the way to Anaheim to pick it up himself to finish the job on time.
I would never go back, and I certainly wouldn’t recommend this place to anyone else! I hope people read this review and steer clear. Go to a more reputable place!

My wife and I used Ceramic Tile & Design Center for a new double sink master bath granite installations. Louis was very accommodating and sent us to pick out the granite. We bought an 8′ Pr-​Slab. Other then the 4^th of July weekend and me misunderstanding minor items I would like to state we are happy to the ends of the earth. From Louis, Jose Hernandez the Granite person to Juan Hernandez the installer I highly recommend them and will for sure use them in the future. Our experience was above all expectations.

They have a great selection of tile, but the customer service leaves a lot to be desired. I was promised to have my tile in within the next 2 days. More than two weeks later, and I still don’t have my tile. I keep getting promises that it will be in «first thing the next morning» only to get a different story the next day. I have also been told I would get update calls on where they are, but have not received any of the calls. I also spent over an hour waiting for help when I was in the store. Next time I need tile, I will definitely be going elsewhere.

I came here to design my backsplash– they have a nice variety of options (certainly more than the big box marts). The store is a little discombobulated– but understandable considering how much product they have.
The weekend hours are a bit funky (Sat 10 – 4, Sun Closed)– I’m unable to come in during the week, so weekend was my only option, and it was a bit limiting.
I found the staff very helpful and friendly– a big plus considering I’ve never done tile design before.