US Post Office

Amazing people.
Every time I come, the staff make me feel like family.

This is one of the places that I usually visit when I have a package to ship. The staff are very friendly and give you the time to ask your questions. Thank you for the great service.

Betty, Nar, and Andy are amazing, I come here few times a month and each time they provide me with excellent service plus they remember me by name which is kind a cool.
Thank you guys

You guys SUCK!!! Your listed phone # is dissconnected. 1−800-ASK USPS… ask who its all automated and no choice to get a live person!!!

This place is a absolute joke, the employees here hate their job and treat you with complete disrespect. The guy who works there Andy is the most rude and disrespectful person no clue how he is not fired from that place. If I could leave zero stars I would.

This office is really hit or miss. At times it’s breeze right up and handle business and others, a long ass line with sometimes one attendant working.
I try and avoid going here, especially since just driving out of my way, towards that direction of town, already annoys the crap out of me but I’ll spare you my bitch fit. ;)
The place does have one thing going for it: the employees have always been very attentive and polite which is always a plus.
And this is random but the shopping center it’s in does have a good Thai food spot and a liquor store with decent craft beer selection. Therefore, maybe your trip to this USPS location won’t have been completely in vain.

What happened to my old postal delivery guy? He retired… and that’s when everything went south. I have gotten two packages on my doorstep that do not belong to me and so I went and redelivered them myself. When I tracked an order I should of received this past week it said it was delivered 5 days ago. We live in a gated community and people don’t do these things out here and we have security cameras. It is strange that tracking said it was delivered but I have not gotten package as this has happened couple of times before in the past year after my good old mailman retired.

Betty second visit and still amazed on the kind polite professional service
Will gladly return to send my Marine Son all his mail, packages, gifts from me
Proud marine mom

Ever wonder why USPS is always closing branches and laying off staff? Well simple answer. When you have amazingly bad service coupled with bad attitude from workers when asking simple questions, you generally drive away customers. Im sorry if workers are having a bad day but they are paid to service people.
This branch is no exception. Poorly stocked, miss managed and just utterly rude staff.
No wonder why USPS in Los Angeles carry such a bad reputation.

1^st just pulling into this parking lot you’re taking your life in your hands. Between the rude drivers and the Section 8 pedestrians you’re going to get cut off and then hassled for change.
2^nd They are slow, no effort to move the line with one exception.
3^rd They do have one spectacular employee Andy, I’m not sure why he works here. If USPS had more employees like him I don’t think they would be in the mess they are. He is the only reason this PO gets a 2.

Just like most of you, I enjoy reaping the benefits of living in the future, and occasionally rely on modern technology (while my crystal ball is equipped with wi-​fi, it only gets the slower ‘b’ wi-​fi: not ‘g’, or that new-​fangled, faster ‘n’).
So a few months ago I used my handy-​dandy iPhone 4 (which has the USPS app on it) to find the closest location that offers automated postal center (APC) services: this Canyon Country location pops up. Great, as I have some eBay items that need to get into tomorrow’s mail (it was around 9PM, so the Post Office had been closed for awhile, and since I’ll be working during the hours that post offices are open, I needed to drop this stuff in a box).
This location is advertised as an APC, which means customers can purchase postage and drop their items into some of those free Priority Mail flat-​rate boxes, leave them in a secure mail box, and be on their merry way (did I mention this was around Christmas time)?
To my dismay, I am greeted by the sign shown in the pics above («Mail drop broken: do not use»), which means I now have to detour further off the 14, and drive 10 extra miles into downtown Santa Clarita to leave the parcels in THEIR APC.
Now I dunno about you folks, but I find that unnecessarily wasting a lot of gas and time generally doesn’t put me in the best of moods, and creates a whole lot of avoidable frustration…
So to update:
I was back in the area today, some five months later, only to see THE DAMNED BOX IS STILL BROKEN! It hasn’t been fixed! Same sign is posted!
So USPS, either update the USPS iPhone App to NOT advertise this Canyon Country location as offering APC services, or better yet: Canyon Country branch manager, see to it that a repair person fixes the drop box!
Because as it stands, it’s false advertising for USPS to claim there’s APC services offered here, when in fact there ISN’T: without a secure place to leave packages when the Post Office is closed, there is no after-​hours services available (and note that the post office in Santa Clarita has a drop for leaving parcels behind a LOCKED door, in addition to offering an APC machine for purchasing postage).
So, do any Unilocal readers wanna wager how long it going to take for the Canyon Country Branch Manager to fix the broken APC mail drop? Clearly they don’t care about their customers, or it would’ve been fixed MONTHS ago (and who knows how many others are out there who’ve had a similar frustrating experience after hours but didn’t complain; hence the branch manager thinks it’s perfectly OK to leave the drop in it’s broken state, since customers who don’t complain don’t matter?).
It’s frustrating situations like these which don’t do anything to counter the stereotype of the lazy civil servant.
And FWIW, I’ve generally been extremely happy with the USPS, with no lost packages in decades of using their service (knock on wood).

The US postal system never was one to guarantee great service but this location is the biggest joke of any post office I ever visited. It is extremely small, no air conditioning, long lines and only 2 rude NON english speaking counter clerks. We always rent PO boxes wherever we live but these rude women were clearly prejudice against anyone not of their own national origin which made this experience a nightmare!
I waited until sweating in humid heat in a small crummy run down store front & stood in line for an hour only to be sent back home for even MORE forms of iD. I was renting a PO box not an apartment! I never had a problem getting a PO box before today! So I went back home on a neatly empty gas tank only to have the annoying clerk then refuse my NEW documentation! Documentation she said would be acceptable when she first sent me home. Of course after sending me home for nothing the clerk refused to rent me a PO box at all! All after requesting papers she never intended on accepting in the first place!
This was AFTER I was forced to wait in line a second time for an extra hour on my return trip to even get back up to the counter! More then likely she sent me on a wild goose chase just to get me out of line. A pratice she probably used regularly because she couldnt keep up with the lines. A line that was never ending because the postal workers acted like senile blind old bats who never used a computer before!
Other customers told me it was the worst PO in history and I personally witnessed them harass several old people actually causing several fights between customers who were stressed from waiting in line. Packages were stacked from the floor to the ceiling because they were backed up not being put behind the counter! I am sure the way they were piling packages in the small lobby with customers some packages will be lost by workers or stolen by customers in line as they are standing next to packages unearthed, unguarded and unattended. This place is a joke. I opened a box at a competing NON government operated mailbox business instead! I will leave the jam packed rat maze for others who want to lose their mail and be abused!

The priority mail kiosk that should be filled with boxes/​envelopes is consistently empty. When I asked for priority boxes I was told to wait in the line of 12 or so people. It’s easier and quicker to drive to the post office in Valencia instead.

Can’t say much about a do it yourself machine in a Post Office besides the fact that i can use it after the post office is closed, it works, and has on occasion been cheaper than going to the teller. I get to avoid long lines, it is an all around win for me. Unfortunately, ‘media mail’ is not an option.

Serious face-​palm here. It’s unfortunate that this specific post office is going to be the bearer of 28 years of USPS frustration but there’s a reason why this archaic service is running a 2 billion dollar deficit.
So I cruise in on the way to run beaucoup errands before my golf round. I have to send a check to my buddy for RHCP concert tickets and a 311 cd I borrowed a year ago. It’s going to be sent priority in one of those pre-​posted envelopes or boxes and there is a machine/​kiosk at this location (On a side note why did most of the post offices get rid of these automated machines? I mean they’re very handy unless you get stuck behind the 80 year old who’s never used a computer and decided that this was the day to learn how to use any non-​rotary automation. Meh, I digress…).
Well the priority mail kiosk that should be filled with boxes/​envelopes etc is empty. Zombie apocalypse empty. Trash everywhere. So per the usual there are 11 people in line and 1 person working. There’s one employee behind the counter fumbling with boxes. I mean why open a second register when you can just move boxes around… I POLITELY ask for a priority mail box or envelope which I see not more than 4 feet behind her. With a straight f$%^! face this prune looks at me and says I need to wait in line for one of these boxes/​envelopes which should be continuously stocked in my humble opinion at the big kiosk that is labeled PRIORITY MAIL.
Lady, there are 11 people in line and I don’t even plan to pay for it up here. Could you please hand me a box from two paces behind you and I’ll be on my way.
«NO!!!» she exclaims.
JCMB you’d think I just asked her to run away with me. But this is what was even more shocking. She opened another register!!! I’m not sure if she did this to actually decrease the now ever growing line of 15+ people, but if actually she did it just to mess with me.
I felt like Larry David. I do not plan on returning. UPS and FedEx for life!

Definitely a tiny post office. Last time I was there, there wasn’t an automated postage machine, but I guess there is now. Parking is a complete cluster-​eff, and the employees are slow as all hell. Combine, it makes for a stressful time just to get an envelope sent off. I probably could drive all the way to the Santa Clarita location and be done quicker.