Bob Baker Fiat

Standard high-​pressure sales experience. «Let me talk to my manger…» etc. Wasted an evening here on a car I was seriously thinking about purchasing. After 45 minutes of running credit, etc., they came back with an offer that was based on the exact price of the window sticker in the car. I laughed and walked out.

I purchased a 2012 Gucci edition fiat. I was very pleased with my purchase. However, I brought my vehicle here for maintenance, which was considered routine. Shortly after I left the dealer, there was an issue with my headlights. They stopped working and I was not able to drive at night. They did not turn on at all, but I just purchased 2 new head lights. I contacted the maintenance department and left a message. My message was not returned, so I called and left a second message… still no return phone call. I am very disappointed with the response, as I am a big fan of the brand. I decided to have maintenance conducted elsewhere. I would advise to get maintenance done elsewhere if you are a fan of the Fiat. Bob Baker Fiat is not reflective of the brand and is a poor example of fiat. Please shop elsewhere.

I just bought another car from Bob Baker and I am just as happy with this experience as I was the previous one. Top notch sales team and amazing deals! Thank you Michael Bell for all of your assistance and patience while I picked out my new Fiat 500X! I love it!

I had a replacement radio put in my 2013 Fiat 500 and a bad situation turned into a Great one!
Marco, the Parts Manager, stepped up on a Saturday and made sure that my radio was installed properly and timely. I would Highly Recommend service here.
Zoya V.

I cannot say enough good things about Bob Baker Fiat. I want to specifically recognize both Linda and Curt for their amazing service and for making it a boys dream come true and going above and beyond. Usually when you go to a car dealership you’re fighting with them to get to the car but they fought for me to get the car and I can’t tell you how impressed I was.
I was divorced and it left me with really really bad credit and I was able to be honest with them and they treated me like a person and I didn’t feel judged. I was even there at closing ready to sign at a really bad interest-​rate, but Curt and Linda made me come back the next day because they said they could get a better deal with the banks once they were open and boy were they right.
Also Courtney in finance was lovely as well to she made the contract process very simple and easy to follow and she was very knowledgeable. This was the ninth car that Ive bought in my life in 32 years and I can say that their customer service was better than Carmax. Just try and stop me from sending all my friends and family and any stranger I meet on the street and telling them how wonderful Bob Baker Fiat is and why it’s the place they should buy their Fiat. Also, The interest rate Curt got me was lower than what my credit union was able to offer me, I was amazed how low he got it. This was a major step in rebuilding my credit and I don’t have words to express my admiration and thankfulness for the entire team. They even stayed after hours for me, no matter what they fight for you and make dreams come true, I absolutely love my car and get numerous compliments.

Awful. Wish I could give negative stars. Definitely do not buy a used car from here. Second day after I bought it, the change oil light came on and the car horn did not work. I went into the service department after several attempts to get them on the phone (always un returned, I mean a couple of weeks of trying) I saw that you could book a service appt online. I booked one online and drove 40 minutes out of way to be told that I would have to pay for oil change (wtf) and that they couldn’t honor my online booked appointment because «I shouldn’t have been able to book it» I’m very disappointed with the service I recieved. This is my third fiat that I’ve owned and from now I will take all my business to mossy fiat.

Andres at Bob Baker Fiat was a phenomenal sales rep and really took care of me during the entire sales process. If you have not driven the Fiat 500e, they are a blast! Not to mention great pricing through federal and state rebates, and eco-​friendly.
The staff at Bob Baker Fiat were great, and encourage you to give them a call for your next ride!

Nothing but good things to say about this dealership. They are very kind and patient. Bought my vehicle 6 months back and had some minor problems took it in and it got fixed properly. Overall great service and communication.

I was in the market for a second vehicle for my wife who travels only about 20 miles to and from work. So after reading all of the reviews about the Fiat 500e we were ready to pull the trigger but wanted to test drive the vehicle and make sure the price was right. I called ahead and spoke with Andres Quiroz the Internet Manager to set up a time to look at the vehicle.
From start to finish dealing with Andres and his team at Bob Baker Fiat was stress free. A lot of sales people can be abut pushy but that wasn’t the case with the team at Bob Baker Fiat. We went with a 2016 Fiat 500e and couldn’t be happier. Thanks Andres!
Tip: Submit credit application before you go to speed up the process.

I just purchased a 2015 Fiat for my fiancé at this location and couldn’t be happier with the service! Mike, Chris, Leo and the entire team were incredibly helpful! I wouldn’t have made a purchase without the price I was looking for, which I got, but they showed a genuine interest in seeing us leave with the car that suited her best. We should be out doing a celebration drive down the 101, but we had to get online and give them a shout out first! Stop in to check them out and tell them Dev and Chad said hi! Yew!

As you will see with others review of this dealership, in respect to the sales department, a lot is lacking in terms of service and what you would expect in a very competitive market. We went to Bob Baker Fiat after seeing the used inventory on like and there were several 500’s that fit what we were looking for. The salesperson was nice enough, but after we committed to buy the car, we may as well not have existed.
As an update to the review, we just took the 500 into Bob Bakers service department, and karen could not have been nicer and more helpful. This is a very different approach than what we experienced from the sales department.
After not getting back to us during the sales process about some questions we had, we had to call them. The reason they did not call back was «we got busy». So, we wanted to buy a car, had picked it out, and were chasing the dealer to buy it and they seemed to be more interested on other buyers. Something is not right about this. This happened multiple times on different issues.
We untimately purchased the car because my wife liked it and it had the proper options.
We received one key for the used car. I was told only one key comes with the car if its used. Who sells cars with only one key? These are digital keys as well, and I had to purchase an additional key for $ 150 from another Fiat dealer, after Bob Baker Fiat told be they run over $ 250 (Kearney Mesa Fiat will sell you a key and program it for $ 150). This after over a week of back and forth where the salesperson told me the service manager would call me to get the key order started. That never happened even after several messages to her. In fact, no calls back.
All in all, knowing what I know now, I would not visit another Bib Baker dealership if you paid me to. I have begun visiting Kearney Mesa Fiat, just off Convoy and they could not be more attentive and service oriented.

Currently looking for a new sports car and am comparing the Boxster, F-​Type and Vantage GT. went in to look at the 4C and wasn’t allowed to test-​drive. This is unacceptable. Willing to give them another chance, but I need to drive this car before I can make a decision.

Thank you Yonathan, Chris and Sophia for an excellent car buying experience and great deal!
I’ve been going back and forth about buying an electric car for a while a finally decided to go for it. I originally went to Kearny Mesa Fiat (since they are close to my job) but they wouldn’t budge $ 5 to meet my budget… too bad for them.
The next day I ended up texting Bob Bakers Sales team… YES. Texting! :) I asked if they could beat Kearny Mesa’s offer by $ 5-​$ 10. I got a text back from Sophia within 10 minutes saying they could by $ 10! Luckily were at Costco down the street and drove right over. The whole process was super easy and stress free. Yonathan Martinez was our sales guy for the remaining transaction. Very nice, personable and quick. Chris, the manger that night was also very personally and friendly. We were in and out in about 3.5! That’s a record! No stressful haggling or back and forth here!
I drove off stoked to have my tiny and super cute black 500e! If you are looking for an electric Fiat, make sure to visit this place!
Thanks Bob Baker Fiat and team!

I give them one star, since you can’t give them none.
nearly 2 weeks after we bought our 500e, we still haven’t been able to take delivery. At this time neither the sales manager not the service manager know where the car is, and don’t really seem very interested in finding it. they have given us a rental car, but this is way too much like the awful service they provided when we bought a VW from Baker 13 years ago. the Sales guys and Sales manager talk a good game to sell you a car, but once you’ve signed the paperwork, they really couldn’t care if you actually have a car or not. They haven’t seen our car in over a week, and have no idea when they can get it to us.
unless your idea of fun is lack of communication and complete lack of integrity I advise you avoid at all costs…

Great customer service and follow up. Their product is good, I just bought the 500e but they really seemed interested in the customer experience

I remember coming to this dealership over 20 years ago when it was a Mitsubishi dealership. I found out just before Valentine’s Day that it became a Fiat dealership some time ago and since there was a car there that my wife really wanted (it was her very first car purchase) we made plans to see it on the way home from our Valentine’s Day weekend in Catalina.
We got to the dealership and were promptly greeted by a female salesperson. After finding another lower mileage car that we wanted, we «prepared to do battle» and followed the salesperson to her office.
The sales process went very smoothly and we were able to close the deal that night and picked the car up a few days later. The two things that I was not too thrilled about were:
1. Lack of follow up by the salesperson. I have bought many cars over the years and always got a follow up call. This was my wife’s first car which we told them about and we never heard back from either the sales person or finance guy after the sale. Common customer service skills go a long way. If restaurant servers can do it, so can you!
2. We didn’t appreciate how pushy the finance guy was in offering us the extended warranty. When a woman says no, she means no! When a customer says no, it means no too! We know you make commission off the sale but please don’t be so pushy!
We did appreciate the follow up call by the service department offering to replace the radio in the car under warranty at no cost to us. We accepted the offer and had it replaced the very next week.
Thumbs up for the follow up by the service department but thumbs down for the lack of follow up by the sales department!

I bought my Fiat 500 Lounge at Bob Baker almost 3 years ago and have found the service 5 star everytime. In particular, Karen Rossi, the service manager for Fiat, is very knowledgeable. She makes bringing my car in for service painless and actually fun.
Andre in sales is excellent also. Absolutely no pressure kind of salesperson.

Saw some amazing deals on the Fiat 500e thanks to manufacturer and state rebates that made it hard to pass up. We decided to reach out to the dealership to be sure it was true and from the first phone call they were informative and helpful.
Andres was nothing but responsive, honest and helpful the whole time. We zipped down to Carlsbad to check out the vehicle after work and were welcomed by all staff and received great service from Andres as he showed us the 500e.
After showing and driving a test car around the paperwork started. Chris and Andres kept the mood light and enjoyable. Everything was smooth, pleasant and honest. I would absolutely recommend visiting Bob Baker Fiat, and get a 500e… The car zips and no fuel required!

Just bought my 2015 Fiat 500 sport with the incredible team here. Brent Oani and the other sale men working with him (I didn’t get his name, tall very nice gentleman) were great. Even the sale manager was awesome and those are the guys that usually make me cringe. I corresponded with Brent through out the day yesterday and as I arrived as they were closing they still were friendly and professional. No one wasted my time and we were in and out in less than an hour and a half which is record time. They even helped me sync my phone to my blue tooth and Brent gave me a fiat hot wheels car that my son loves and is playing with as I type. Thank you Bob Baker Fiat!

truly, this is the email I sent Andres after I bought my Fiat 500 from Bob Baker Fiat in Carlsbad.
«Thank YOU, Andres! So far the engine has not fallen out of the car– so all is lookin’ good! :) I appreciate your time, patience, respect and quality salesmanship. The process of buying a car has been somewhat daunting (or, I was told is would be) as a young woman, but I felt that you respected what was realistic for my needs at this time and that was very appreciated.»
I was a first-​time car buyer and I felt like Andres was respectful and very helpful. When I called to make the appointment I told him, «Do not try to sell me this car!» …and guess who ended up leaving with that car the next day?! Me! He didn’t try to oversell it– we spoke about what was realistic, and as I had hoped, it was the right fit for me.
Thanks to Andres, I had a great experience. I will say that not everyone I spoke to at the dealership was as pleasant or helpful as he was. Luckily I’m happy, so I don’t want to harp on the downside of the experience.
Thanks again!