Carlsbad Collision Center

This place sucks! First off, I made an appointment for 8am with David. So I show up at 7:50am and the lady at the front desk said I did not have an appointment and David does not come in until 9am that day. She was nice and told me no problem I can drop off my car and David will call me as soon as he gets in. Well I never got a call so I try calling and I was told he is busy and will call me back, never got a call back. The next day I call again and the same thing, I was told he was busy and he would call me back, guess what, he never called. I was just trying to get an idea how long my car would take to get repaired, jeez. After 3 days and no call from this David guy I call and the front desk Lady tells me my car will be ready the next day around noon, ok great. Now it gets even better, so I FINALLY here from David that my car is ready, I go to pick it up and check the repair job and it’s not even fixed! I told David and he told me like he was upset that they have to keep the car and redo it, no kidding! So after another few days my car is ready. I go to pick it up and David doesn’t even come out and look at it and ask me if it’s ok, not even an apology. So I get in my car and it reeks of paint inside. I get home and open my trunk and now I have something rattling around in the trunk lid and there is white powdery stuff around the trunk lid. Other than the Girls at the front desk the customer service was terrible along with the repair job. I don’t recommend this place and will NEVER go back.

I decided to install some new roof racks on my FJ Cruiser and ran into some serious trouble with removing the OEM racks. Four stripped torx screws that wouldn’t budge, even after I pulled the entire headliner. Completely desperate, I called every Toyota dealer and body shop I could find in the Carlsbad and Oceanside area, and there was no one interested in helping. I spoke to Robert at Carlsbad Collision Center. He was the first human being I spoke to who even bothered to listen. He told me to come in and said, «while I can’t make any promises, we’ll give it a try.» Fifteen minutes later, problem fixed. Needless to say, I was incredibly thankful and relieved. I tried to make payment on the way out but Robert wouldn’t accept it. I can’t say enough about my experience at Carlsbad Collision Center, and in particular, what a class act this guy Robert was. He had nothing to gain in trying to help me, but he took the time anyway. In a world that’s too often about time and money, it restored my faith in humanity to know that guys like Robert (and companies like Carlsbad Collision Center) still exist.

Amazing service! They did an excellent job fixing my new 2016 Honda Civic! David was very loyal into making sure my rear ended car received all the proper care it deserved! They were also very fast considering it was a 2016 model. I wouldn’t want to go anywhere else.

Although i have yet to pick up my car, I have to say that i am dissapointed that the service and turn around time to get my car is taking longer than was expected. I dropped off my car and it was not inspected until two days after i had dropped it off. Then, I find out that once they actually inspected my vehicle they found more dammage and had to order additional parts. Now, i just have to wait until they have all of the parts and are able to repair the dammages. I have previously had a bumper replaced at a different shop and the shop was really good at getting my car to me promptly. After that experience I am certain that I will not be bringing my car here again for any service.

The people who work here are very nice but nice only goes so far. No one found it important to return my calls or update me on the progress. Good communication goes a long way, especially when there are delays.

This place is great they helped me get a rental car next door and finished my car before it was promised and made it better than it looked before the accident.

Amazing!!! Most professional staff ever. Daniel, Angie, Becky, David are awesome! I got my cadillac back and fell in love all over again. It was like nothing ever happened. The work was high quality, quick and the Hertz rental car was awesome. Seriously an amazing experience.

Just amazing. I sent my car in without knowing how to deal with it. They took my car in and Daniel, the Estimator, assured me that he will work the details out with the at-​fault party’s insurance company.
After back and forth for two weeks, he could not get a response. I called that insurance company and sure enough, they were not responsive at all. Finally, when we got word that the car was going to be totaled, it was again a cat-​and-​mouse game trying to get the settlement. Daniel assured me that I can leave my car there until I’m ready to pick it up, essentially lessening the stress level for having to deal with the insurance company. Oh, he also took pictures of the car and sent them to the at-fault’s adjuster just so the claim process can move along.
Although I didn’t have my car repaired at the shop, I can safely say if I ever need one, I know who to call! Thank you Carlsbad Collision Center, and thank you Daniel!

This shop did a great job. They replaced my side panel and painted my Sequioa. Although, they did a great job, they washed my car and scratched the sides. The estimator guy who helped me had to buff it out. But one of the scratches would need another fill and have to get re– painted.
So, that sucks. It was already there for 2 weeks… so, I opted out. It’s small enough but still noticeable. They did offer me a free full detail though… So, I took that instead… What can you do, the car wash people scratched my car… After the collision place just fixed it… Ugh!

I would recommend to a friend!
Second quote I received which was 20% cheaper than a previous quote. Work was done in a timely manner, excellent service and on budget. MNGT has a great team!

I was rear ended about a month ago and the insurance company responsible for the repairs referred me here. Angie & Jose were super helpful, updating me every step of the way. I dropped my car off Wednesday and got it back Tuesday morning! Everyone is overtly courteous, which speaks volumes, considering what they have to deal with on a daily basis. I’m glad i chose them for repairs and would definitely take my car here again. Thanks guys!

Short version: You need paint or body work? Go to Carlsbad Collision Center. Fair price, excellent work. The end.
Longer version: 2004 Prius with 60,000 miles. Clear-​coat started to peel on roof and hood from sitting in SoCal sun, plus hood had lots of dings from road grit. Wife said she felt like one the Beverly Hillbillies (sitcom 60s-​70s).
What to do? Try to sell a car with good miles at ridiculous low price because it’s ugly just so we can spend $ 20k+ for a new one? Or repaint and hope for the best?
Took it to Carlsbad Collision Center and got the best. For about 5% of what we’d have spent otherwise.
Just picked the car up, and not only did they fix the obvious and quoted problems on hood and roof, but they buffed out a bunch of scratches on the doors and quarter panels for free. It looks like new!
Jose went out of his way to be helpful, despite some complications with parts availability. I watched Angie at the desk put up with a customer in front of me who was an (expletive deleted), without ruffling her feathers. They’re lucky to have them both on the team.
Class act all the way around. Every business should be this well run.

Seriously I’ve delt with a lot of body shops, a lot! And I have never ever been taken care of (car and driver) better than I have at Carlsbad collision. This review is actually long over due since the first time my car was serviced. Sorry guys! To name a few Daniel wold, Angie or Angela at the front, and a few other really sweet receptionists. Daniel was so very detailed, honest and thorough in everything he did when it came to my car. Far beyond what’s to be expected of anybody just fixing a car. My car isn’t just a car and Daniel and his team do they’re job and they do it well, not just another body shop. Toyota Carlsbad you Guys were shown up by your neighbors! Lol sincerely a customer and fan for life thanks again guys really exceptional work!

When our Saturn car got smashed from behind and pushed into other cars in front of us, our insurance suggested Carlsbad Collision for the repairs. We were thinking of other car repair centers, but settled with Carlsbad Collision because of the reputable name they had with our insurance company.
Our experience with Carlsbad Collision was A+ all the way. Staff (from the front desk to the inspectors) extended such impeccable customer service. We especially love Angie Snow and Sarah Hernandez, who helped to make what could have been a harrowing experience (which is usually what one experiences after a collision) so pain-​free.
It took less than two weeks for our Saturn to be repaired and ready for pickup — with guaranteed warranty. When it came time to picking up our car, we observed that they even washed it. Now, if that ain’t great customer service, we don’t know what is.

We had rear bumper damage to our new Toyota Sienna. We dropped the van off Monday and picked it up Friday, good as new! You can’t tell there was any damage at all, great color matching. Angie was extremely helpful and so was Jose. They kept us informed every step of the way. Top notch business! Thanks again

Brought my car in to CCC for bumper repair as they were an approved Mercury Insurance provider. Every step of the process was met with totally professional staff members from Angie at the front desk to Daniel my repair estimator and even Jaime Osuna who provided me with shuttle rides back to my home. I was even surprised at how reasonable the repair fees were.
Carlsbad Collision Center is an outstanding provider of excellent products and services that I would not hesitate to recommend to family and friends.

Fellow Unilocalers,
AN AWESOME DETAILING JOB!
I am very finicky about anyone detailing my Black BMW M3. The folks at Carlsbad Collision did a FANTASTIC job and an unbelievable price!
The front desk (Angie and Becky) always greeted me with a warm welcome on the phone and in person.
The estimator (Jose) who is very knowledgeable — provided all the details and the work going to be performed. He kept me informed and provided me with status and the progress.
The detailer (Rosendo) knows what he is doing and the job is excellent. My swirl marks are gone the car looks impeccable.
I wish I could attach a picture.
I highly recommend them for anyone is picky and wants a GREAT job!
See you back in a couple of months.

Received a mailer last week. Usually just recycle them but this one was well done, caught my eye and the value seemed good. It was for a full detail for $ 35.
Turned out to be as good as it seemed. The owner, a motorcycle enthusiast, was very personable, Angie at the desk is very pleasant and professional. No upsell pressure. My dads Toyota was a mess prior and no hassles from them. Smiles and welcoming.
The detail was excellent. I WILL return for more details.

A bit hard to find for a first timer as there are many other collision centers next door to each other and the GPS/​Google Maps wants to take you next door to Toyota Collision Center. It has its own rainbow colored sign right before you get to Toyota before Palomar if you are heading north. Staff was friendly, cheap assessment/​estimate. They popped the bumper back in for no charge and if I wanted to get it really, perfectly fixed estimated somewhere around $ 100 for new brackets and labor. So overall, honest, quick and was able to get my car looking less jank for free. So, thank you!

This review is long overdue! The team at Carlsbad Collision Center did a fantastic job on my truck! Looks better than it did when i bought it.
Backstory: My truck was in a windstorm and the paint was destroyed by blowing sand on three sides. Both side mirrors, three windows and the rear bumper were sandblasted as well.
Pete said they could handle it and he handled the whole thing with my insurance company very seamlessly. Even went to bat and got a couple things covered that typically wouldn’t be by insurance like window tint.
He told me that for a total vehicle repaint it would be about five weeks. Sounded long to me but when he explained that they remove everything like moulding, door handles, glass, trim, grille… the entire bed and lights to paint and not just use masking paper and tape it made sense. That’s a lot of work for a truck with 6 windows and 4 doors. They were even going to fix a couple dings and dents so I wouldn’t have a new paint job with old dents.
Halfway through the fifth week I received a call from Angie telling me my truck was done, Just as promised … five weeks!
Here’s what I got.
Entire truck repainted. All new glass except for the drivers window that had no damage. Both exterior side mirrors. New rear bumper including new plastic steps and cover. All the plastic trim around the top of the bed was replaced. Both tail lights were replaced as was the third brake light on top of the cab.
My truck looked brand spanking new!!! I was extremely impressed.
It was cloudy when i picked it up and Pete wanted to see it in the sunlight and he asked me to come back when the sun was out so he could inspect it and polish and spots he didn’t like. When I did they pretty much took it right in and brought it back out in about 45 minutes looking even better!
I had one issue about 4 months later. The power mirror that they actually got from GM quit working and they ordered a new one and it took them a whopping 30 minutes to replace it and I was on my way!
Thanks Pete for taking great care of me.
Thanks Angie and Cassandra for putting up with me!
Thanks Susan for taking care of the warranty parts!!!
You are all great!