Cold Stone Creamery

I mean it was cold stone…
But the employees were great! Just wish they would update this one!

I’m really not sure how Coldstone as a company survives. I think American’s are so lazy that even their ice cream needs some sort of service.
With the boom of froyo in recent years it’s really put a hit on ice cream shops and with Rita’s popping up everywhere I’m almost certain that after a summer in the near future this location will close too. Take note SD that OC has dozens of quality, high end ice cream parlors like Afters, Han’s, Cauldron that make even Coldstone in it’s hayday still seem mediocre.
On any given night you’ll always have a few people stop in because Carlsbad is a tourist town. The odds that the person serving you can no rent a car is very likely, the odds that they can’t vote is slightly less. Yes I’m implying that the staff from top to bottom is young and probably new.
I’ve seen it all, had it all and most notably watched items get more and more confusing to the point where most specials are double and triple checked against some corporate mandate. What happened to the good old «throw some sweet stuff on a cone/​in a bowl». It’s the classic pink and white and brown décor, it’s small, dare not use the restroom, trust me. Staff is friendly, but not In N Our friendly. They are slow, actually they are very slow. My 2 scoops has taken up to 4 minutes to just scoop and pay. My churro dish took 9 minutes to make. They also do not honor mobile Unilocal check in offers stating we need to print them which completely negates the convenience and partnership they have with a mobile app.
Prices are somewhat reasonable, but the allure of mashing ingredients into ice cream has long passed.
Variety is still there, toppings have not quite kept up and it’s sad to say that something that usually brings such happiness to so many could be such a poorly run place and has earned such a poor rating.

They didn’t accept their Unilocal coupon. We were told to print it out (which you cannot do when presented with a mobile check in offer). Why offer an offer you cannot use? Also they were out of mint. And they didn’t sing when I visible tipped.

Worst customer service ever in the Cold Stone family. Definitely needs a secret shopper to go there and rate the performance. i felt like I was dropping in on an important conversation of what was happening in the two girls lives.

I love Cold Stone but this location is too hot and stuffy inside. The ice cream is always melted and I hate standing in line here when there’s no AC especially in the summer. Street parking is also an issue at night. I was pleased that the last time I went there though they had a chocolate and coconut dipped waffle bowl because a lot of Cold Stones don’t have those. The employees are also nice.

The four of us ordered on two different cards and were charged different prices for the same thing. When I asked about it, I was told I had been overcharged. After calling his manager, he told me that he had to recharge me the correct price and his manager would correct the wrong price tomorrow. Ummm, I don’t think so. And all four «love-​its» were different sizes.

I mean you can’t really go wrong with ice cream! Great place to take the family for a treat while in Carlsbad. A quick little 5 minute walk from our hotel. There were 3 people working at the time we went and they all seemed nice and accommodating. I think the place could be a little bigger cause it was quite busy and crowded when we went, but service was still super quick!

Came here on a Sunday afternoon with my fiancé after we had lunch at Las Olas. There was a bit of a line but the wait wasn’t longer than 15 minutes. We got helped by Tim who wasn’t friendly and seemed rather annoyed, isn’t he a little too old to be working there anyways? He looked like he was 30, and smelled bad too (I’m pregnant). He was just awkward and made us uncomfortable with all the questions. The guy with him wasn’t friendly either. Their customer service could definitely use some work. The store was also a super dirty and the ice cream was melted. Not worth the 10 dollars we paid. Not coming back here

This Cold Stone is located on Carlsbad Blvd. It’s got the beachy vibe going on. We were helped pretty quickly and by a friendly server. My boys got the Chocolate Devotion and Peanut Butter Cup Perfection. It was made right in front of us and my boys loved their ice cream. $ 11 for two «love it» ice creams and my kids said it’s worth it!
Good experience. Perfect way to end our day strolling through Carlsbad.

Worst customer service ever!!! Rude and very unprofessional staff!!! Will not be coming back here, taking my business elsewhere!

So we got here at 10:45, after checking that they were not already closed… open til 11. But the chick working sure made us uncomfortable! Mopping the floors already, and actually gave us shit…“why are u guys out so late? Isn’t it a little late to be out?” (We have my boyfriends 14 year old with us… it’s not too late imo for a 14 year old on a Saturday night w her dad to get ice cream) so hey, late teen/​early 20’s girl with the attitude… mop the floors after you’re CLOSED and be polite to customers and WOW with the judgement… really??? I know u can’t wait to get to The Alley with your fake ID and all but shut the eff up. I was actually pretty offended.
The ice cream was good so that’s why there’s a second star and the other guy working was clearly uncomfortable with her attitude and told her not to mop until after closing in the future. So he actually earned the second star. He made our ice cream while she hurried us out. Get a different job, girlie.

I’ve been to this place multiple times and I love it! The staff clearly works extremely hard as even though it’s usually busy, my wait times have never been out of reasonability. Anyone who has a complaint really needs to look in a mirror and see what’s wrong with THEM, because this store does not have a problem. Again, it’s sometimes busy. But, HELLO!!! it’s on the beach. Prime real estate

Super disappointed! Walked in at 9:31. Guy comes out and says we are closed. Their Google account and website says something totally different, 10 pm. Update your Google and website ColdStone. And clean your floors. The floor was totally gross. We gladly took our business to Circle K off Roosevelt and Oak. They have a Thrifty Ice Cream counter and are open 24 hours!

Terrible customer service. Felt like we just ordered ice cream from the ice cream nazi.

Guy behind the counter was friendly. Even though he was the only one there with a long line, he seemed unfazed and worked on getting the ice creams out. Cold Stone Ice Cream is always good and the extra candy toppings mixed in makes for a tasty dessert treat. The outside seating is a bit hard on a chilly evening.

First off, I love Coldstone’s ice cream, especially their «Cake Batter» flavor– it’s DELICIOUS.
Secondly, the one in the Village is very cute, with a wooden door and sweet-​smelling waiting area. There is usually a line to get ice cream, but when I went last night there were 11 people in front of us and we got our ice cream within 2 minutes. The people working there are super nice as well.
Whether you’re looking for something sweet to help you cool off or craving a delicious dessert, this is the place to go.

Compared to other cold stone locations this one has a few issues.
–humidity and condensation of the ice cream.
–melting ice cream. My ice cream was dripping right as they handed it to me.
–smell. The place smells a bit musty.
Great location but I wish I had supported a more local shop since the quality was lower.

If you like being treated like crap and standing in long lines this is the place for you. I’m from Scottsdale, home of Cold Stone and the franchises treat you well. Carlsbad Cold Stone needs an attitude adjustment.

This place is just not for me. Second time here. This time I ordered the peanut butter signature thing. It’s just all off. They start with their cheap air filed ice cream then add fudge, two peanut butter cups and some peanut butter. When you get it the temperature is way off, already melting. Over all I think it’s the cheap quality of the ice cream that makes them awful. Better off at rite aid or dq.

Checked in on Unilocal and received 10 percent off our order, location is great in Carlsbad, store is small and usually has a line out the door.
Love all the favors, I ordered a like it, my companion ordered a loved it.
My only complaint on this visit was the staff was overwhelmed. I ordered the sherbet no toppings, my cup was barely full :(
My companion’s was the usual oversized cup, oh well I don’t need the extra calories! Lol