Dutch Touch

This was the most unprofessional service I’ve ever encountered. I tried scheduling a cleaning appointment two separate times. The first time, they no showed! I was still willing to give a second chance and set up another appointment. Bad idea. We went back and forth many times and the net, net… we never got it scheduled. Absolutely ridiculous. I talked with the main scheduler and then with management/​owner George and this was my experience. I DO NOT recommend this service.

I was referred to this company from my contractor (I’m an interior designer). I needed a cleaning crew to clean up my own condo after some construction. After calling multiple times I finally got a hold of Giovanni and it seemed hopeful that we could set up a time and date for cleaning. However, it’s been a week and I’ve called back every single day and left two voicemails– nothing. I’ve never had to chase a company down to try to take my business. Unfortunate– I had no choice but to book with another company.

I used this company to have a fence replaced and they did a beautiful job and took before and after photos as requested. The office manager Giovanni was very professional and quick to respond. This company was great to work with and I would highly recommend them they offer lots of services great for one stop shop!

Do not use this company — Unprofessional, took weeks to complete — and only got the job finished after I made numerous phone calls. Then once completed the job was done so poorly I’m having to have the work redone by another company. Giovanni was initially a courteous rep for the company, but after too many promises of «I’ll have an answer for you today» with no action and now I don’t even get a return call — I’m finished with Dutch Touch. It was wasted money, hugely wasted time, wasted hassle factor, and now I need to hire someone new to complete the job. My advice — do not hire Dutch Touch.

Despite receiving an email confirmation, the house cleaners never showed. I left messages and no one returned my call. I finally got through the next day and they were completely unaware that the cleaners had never shown.

Dutch Touch Inc. has been the worst company I have ever worked w/​— their only saving grace is their manager, Giovanni, as the owner, George, is horribly unprofessional and made my dealing with Dutch Touch a horrendous experience. I made an appt for move-​out cleaning that was scheduled for 11:30am on Saturday. The manager, Giovanni, called to confirm the time and date. As I was moving out of my previous house and into a new house, I had my mother wait for the cleaners to arrive. By 12:30 on the scheduled day of cleaning, no cleaners had yet arrived. I called Dutch Touch and left a message regarding the no-​show cleaners. The owner, George, called me back and immediately began giving me attitude over the phone, stating the cleaners were lost and asking if my house was labeled properly (which it is on the house and curb!). I actually found Dutch Touch because they are located on the same residential street as the house we were moving out of — literally the same street! After speaking with George, a team of 3 women finally showed up around 12:30pm and they too began giving my mother attitude about the specifics of their cleaning duties and the time of the appointment. The cleaning team did not even bring a mop bucket or anything thoroughly to clean the house besides a few rags and Windex! The team meandered around the house for 1.5 hours and did only a poor surface cleaning. My mother looked at what they cleaned and found it unacceptable, so she asked them to redo the bathroom, counter tops, window sills, microwave, stove, etc. They then complained to her that those items were not in the «move out» cleaning — yet these items were specifically listed in the contract (windows are extra). My mom refused to pay them on the spot because the house was not clean. After which, one of the cleaning ladies said to my mother: «if you kept your place cleaner, we would be done faster» (note: this is why I hired professional cleaners, to clean my place and to conduct a move-​out worthy clean job!). The next morning I arrived back at the house to do a final walk-​through with the owner and both us agreed that the place was not clean enough to turn over to new tenants. There were streaks on the bathroom mirrors, spots on the tub, a streak going down the dishwasher, spots on the counter top and they never once wiped out the cabinets or cleaned the stove. I called the company right away and left a message, stating that the home was not cleaned adequately and requesting a follow-​up job. No one called me back the entire day so I then called again and was able to speak with the owner, George. I explained to him our side of the story and before I was even finished, George began to yell at me and stated that the team was annoyed because my mom followed them around and told tell them what to do (which is why I asked my mother to be there in the first place — to ensure the place was properly cleaned, which is was not!). I asked George to have his cleaners return to the house and complete the cleaning job as our landlord would not be able to rent out the home until it was cleaned. As I was moved out of the house, I asked the owner to contact and coordinate with our landlord as our landlord would be in the residence and be able to provide access to the cleaners — of which he never did. The following day George called me and wanted to know why he was not paid in full upon the completion of the cleaning job — as if we didn’t previously speak about the discrepancy in the quality of his cleaner’s job. George then went to the house, met with the landlord, and began yelling at them and even threatened to put a lien on their house if his bill was not paid. Our landlord addressed the areas of concern, which he did finally agree to have cleaned. George also called me and complained that the items the landlord was asking him to have cleaned (kitchen countertops, bathrooms, cabinets, the oven, etc.) were «minuscule things.» Also, even before George sent his cleaners to complete their previous job, he was demanding payment over the phone, of which I stated I wanted to wait to confirm that the job was done to the satisfaction of the landlord, to which he replied «we’re going to take of it» or something of the sort. Following the second cleaning, which was deemed to be «okay» by our landlord, we were called by the manager Giovanni, who is very professional and personable. He stated that the house was clean and the company would not be charging us for the second cleaning. After confirming with the landlord, we immediately called Giovanni back and paid our bill. Personally, I have never had such a horrible dealing with a business owner! George is rude, accusatory, and threatening. I cannot recommend for anyone to do business with Dutch Touch for as long as it is owned by George. Thankfully for Dutch Touch they have a manager, Giovanni that knows how how to interact w/​customers and be professionally — that is where the 1 star is given

Great handyman service with reasonable rates. I’ve had a hard time finding reliable services before discovering the Dutch Touch!

Best cleaning service I have ever used. They were on time, thorough with their job, and the prices were reasonable. I will definitely be using them again!

Please read this before doing business with Dutch Touch. They are a bait and switch group. I had a signed quote for 2 maids for 2 hours in a very small House in Carlsbad (1360 sq ft). They arrived with 3 maids. I said I was not going to pay for 3 when I had a signed quote for 2. My quote was for $ 112 for the 2 hours. She said now the bill would be $ 168. I said no way. She gets her supervisor on the phone and he said OK $ 127. I was upset but had scheduled the time on Saturday. I went to the ATM to get cash. Upon returning she hands me her phone and teh Supervisor said he changed his mind and needed $ 168. I gave her $ 140 and told them I would never do business with them ever again and would pass the word. Her reply was «good».

Very pleased with this cleaning service. They arrived a bit early but there was a team of three women and they did a great job. I had used them once before last year on our rental and was very pleased then too. They are very thorough and I have no complaints.

Oscar and his crew are great to work with. I use Ofelia and her crew as they are the most trust worthy to me personally. They always come on time, and I feel like I am getting value for their cleaning services. Try them.

I am a big fan of this company. You couldn’t ask for better customer service. The owner is very friendly and nice and so are his employees. They do beautiful landscaping and do everything they can to make the job perfect. I know becuase they manage my complex in Rancho Santa Fe. Anything that you need, they can do and are more than happy to help.

I gave this company another try for yard work. Once again, they didn’t return my calls to schedule. Obviously, they don’t need customers.

The WORST cleaning company I have ever used. Arrived an hr. early
after I had told them that was not good for me. Didn’t speak english.
Left rags & supplies all over house. They had no idea how to make beds & only dusted over a few pieces of furniture. Their idea of vacuuming was running the vacuum over the carpet as quickly as possible, not doing a good job at all. They were unprofessional, untrained & unreliable. Their supervisor was just happy to get paid, & had little concern that the job was done so poorly! Don’t HIRE this company or you’ll find yourself very frustrated! and then doing the cleaning yourself …