J&J Plumbing, Heating and cooling

Our home air conditioning system has been on «it’s last leg» for some time. I have gotten several quotes to replace the 18 yr old system. J & J gave me the lowest quote, but also assessed our needs, so we did not buy more system than we needed to. John also got American Standard to upgrade us to their «Gold» top of the line system for the same price. They rolled up on time were professional, clean and like a well planned «military operation» they went to work. They also kept working through lunch until they were done with the entire system. My wife and I are very happy. I would highly recommend this company for their price, professional work and am considering them for several other jobs in our house and rental properties too.

Last month our water heater flooded, it wasn’t completely drained but a slow leak had caused the base to deform. I researched several places that responded to emergency water heater problems. We decided on J & J Plumbing, Heat & Air, Inc. John was very rude on the phone when I called he disregarded me and asked to speak with my husband! Completely out of line, he apologized and we still gave him the job because his pricing was on point. WHAT A MISTAKE! John was extremely disrespectful to his assistant, cussing and yelling at his assistant when they were working in our garage. He is a smoker which we dont have anything against it BUT he smoked in our garage and the smell lingered for a week. We were very disappointed with his work as well. He installed a tankless water heater per his recommendation and a few days after the instillation we smelt gas. We called to have it checked and there WAS a gas leak, the connection was not tightened 100%. Not only that but there is copper piping on the outside of the walls, It looks horrible. Our previous water heater had all the piping inside the drywall and concealed nicely. How is it acceptable to have piping from a water heater outside the drywall? Susceptible to accidental contact and or damage. Lastly when the job was complete John checked the water in our condo to make sure the water heater was pulling heat to all the faucets. But our guest bathroom was not checked and it doesn’t have any hot water! We called John about the issue and to schedule an appointment for him to come out and fix the issue but he has not responded. It has been 3 weeks since we’ve noticed that there is no hot water in our guest bathroom. We have called 4 times in the past 3 weeks to schedule an appointment but it does not seem like he will follow up. I WOULD NOT RECOMMEND THIS COMPANY! This is a one man company who is verbally degrading to his employee, doesn’t have good customer service, unreliable when there is an issue, doesn’t check to make sure the connections are secure and safe we could of died from the poor job he did, the gas leak could of been fatal had we not caught it as soon as we did!