The UPS Store

I’ve been coming to this UPS store for over a year and I think they do a great job! The staff is very friendly and helpful. They are always polite and extremely patient with my 2 year old that loves it here too! Thank you!

$ 4 to print one piece of paper (packing slip) for my package which I already paid Amazon for UPS shipping. Now going home to print one piece of paper and dropping package off to another UPS store due to this location’s ridiculous pricing, policies, and unwillingness to help from its employees.

I’ve gotten a bad vibe every time I’ve been here to pick up packages.
To set the scene, I walked in and there were 2 women employees in UPS uniforms behind the counter and 1 plain clothed guy who I assumed was a customer. The plain clothed owner (unknown to me) was slouched over leaning on the counter and I stood behind him in line because I thought he was a customer waiting for something. Him and his employee proceeded to stare at me in silence like I was stupid or bothering them. While I stood there waiting, HE said, «How can I help you?» Mind you, he wasn’t in a uniform. So, him AND his employee are unprofessional.
I called the UPS 1 – 800 # to transfer my package to this location from the San Marcos location. I was told it would be $ 6 and I had to provide my credit card information over the phone to pay for it, so I did.
When I picked up the package, they tried to charge me $ 6 again, even after I explained that I already paid it over the phone. The owner and his employee proceeded to tell me with an irritated tone, «NO– that’s not possible and if it was true, there would be a sticker on your package noting you had paid. You can only pay online, not over the phone.» All while they shoved a box at me with a sticker on it to show me as an example. (By the way, thank you, I had no idea what a sticker looked like.)
I showed both of them the $ 6 UPS charge from my phone. That shut them up quick. «Oohh, weird. We’ve never, ever seen that! But it’s still $ 6 to pick up.» Wtf?
So then the girl employee decides to do me a huge favor and not charge me twice. «Oh, forget it– we’ll waive the fee for you, just this one time.» I had already paid it, you were not waiving it for me. But thank you for the reverse psychology attempt.
UPS, thank you SO much for not double charging me and thank you for accusing your customer of lying. Won’t ever come back here again.

I just had the best experience at this UPS store. I usually go to Postal Annex mainly because I forget this store is right here, and actually closer to my house.
I came to ship out some Christmas gifts and didn’t have a box. Right away, Gunner picked out the perfect size box and packed up my gifts.
He was funny, very approachable and very helpful. I will definitely come here over Postal Annex any day!

DO NOT USE THIS STORE. Please avoid this store if at all possible. The owner was extremely rude, used profanity over trying to charge me 2 times for the same thing.

Sometimes this location is most convenient because I’m shopping at other businesses in this center. Do I get what I need? Yes. In a friendly way. Not so much. Employees are a bit tense and terse.

Worst store I’ve ever been to. Rude and incompetent employees! Walked into this store and without saying anything the nasty girl at the front gives me a look like I just asked her the square root of something! Terrible service. I’d rather drive my package across the country than use this location for service. Do your self a favor and stay away from this location, you’ll thank me later.

I had my packages redirected here so they wouldnt be sitting on my doorstep while we were on vacation. Very fast and easy process. I came in to get my packages and both employees working on the time were friendly. They were even silly with my kids. Everyone left with a smile :).

Great customer service! The staff was professional, friendly and efficient. I was able to ship a large package to Florida for $ 80 insured, USPS wanted $ 135!
I will definitely be a return customer.

We have had a mailbox here for about 9 years now. Abe and his staff are always quick to give a warm greeting and help me with any packages I might have received. It is so nice to know that my mail and packages are safe and they will store them when we leave town. When I use them to ship packages, the service is quick and I know that it will get to it’s destination.

I have a small business. I always try to support my local stores, so I went here again and again giving them not 1, not 2, but like 12 chances. But I am so done with them even if they are in my backyard.
There is always a story there (he is a new guy, she does not know, I dont know, I am not sure, printer is not working, we are out of toner, I dont know, etc etc) but no-​one ever uttered «sorry» to me:
— their copy machines never work. If they do, always low toner.
— they have only 1 color copy machine but is always out of color. If it works, quality is so poor, you wonder why they even call it a color copy.
— although you pay less for DIY, their machines are password coded, so you have to wait in line and ask them to punch in the code and they will pick up phones first before they attend to you.
— If you ever complain about quality of service, cashiers as well as owner (yeah, the talkative Middle-​Eastern guy) suddenly walk away as they never heard you and start doing something else.
Save your time and instead go to kinkos on Vistaway (near Trader Joe’s).

I done here ink fingerprinting for myself and my spouse — in both cases the FBI said that the fingerprints were done badly and refuse to use the fingerprint card. After asking for money back for badly done service they declined and said that I can redo the fingerprinting. What a heck? Why I should spend more time and in final receive another refusal from FBI? I do not recommend using this facility for fingerprinting.
PS: The «fingerprinting» guy was talking by the phone while doing my fingerprints. Sounds very-​very unprofessional for me.

I visited the UPS Store at 2604 B El Camino Real in Carlsbad on October 23^rd 2010 to send a small time-​sensitive gift to a friend in Maryland. It needed to reach its destination by November 1^st or the value of the gift would be lost. I suggested changing the method of shipping but when speaking to the agents there, they assured me that by using UPS Ground, the parcel would definitely make it by November 1^st, and would most likely there by October 29^th.
After a few days, I started tracking the package’s progress online and was disturbed by what I saw. Firstly, the parcel didn’t leave the UPS store for over 48 hours, and it was only 70 miles away in Cerritos a day after that. Everyday I would check its progress and the status remained unchanged — Arrived in Cerritos. Arrived in Cerritos. Arrived in Cerritos. Arrived in Cerritos.
After the weekend, I was shocked and angered that the status still remained unchanged and that me effort to buy and ship this time-​sensitive gift was a grand waste of time. I called UPS and was told that since it hasn’t received a scan in days, this appears to be a lost parcel and that the store of origin had to initiate an investigation. I called the UPS Store in Carlsbad at 8:03 AM this morning and told them of my predicament, gave them any and all information and explained how if this package doesn’t reach its destination by COB Monday, then it was all in vain and I wasted money on, not only the shipping costs, but the gift as well. The agent assured me that he would explain this to the manager and that I would get a call back at work.
Later that day at 2:35 — six and a half hours later — I decided to call the store again to see what, if any progress had been made. I was told that they hadn’t found the time to call UPS on my behalf. When I asked why in six and a half hours couldn’t they find the time to assist me with my issue I was told that «it’s not a high priority for them.» When I suggested that they ought to make their (former) customers their priority, she said «I never said that our customers concerns are not important» but she did in so, so many ways.
What has Brown done for me lately? I sit here with a stale tracking information of my package, no known whereabouts of my gift, the indifference of the Carlsbad UPS Store to assist me and a very disappointed person in Maryland with no gift. That’s what.
Go FedEx — it’s NOT a union-​run organization.