The Home Depot

This location has great customer service and friendly employees. The last two times I’ve been here I was greeted by pretty much every employee around who then asked if I needed any assistance; now some people find it annoying but I personally think it shows what type of worker they are and being in management I appreciate someone putting in an effort. I love that they also have express check outs, several in fact which will definitely speed up your checkout experience if you’re in a hurry.

This Home Depot is pretty dumpy. I came in here one day & the place looked like it was closed down. I felt like I was in a Hardy Boys novel because the whole place as dimly lit & I was navigating around isles feeling like I was looking for a clue.
It doesn’t have that well of a selection especially compared to some of the other Home Depot stores. While the store itself is very big I was surprised to see that their selection was slacking.
The workers here looked at me like I had poop all over my face when I was asking for help. No one wanted to show me where things were they just pointed me there.
The bathroom here literally looked like some one was playing the drums with two hands full of poop all over it. To say it needed cleaning was an understatement.
Overall the place was dimly lit, the service was not that good, the bathroom was filthy & the selection was not that great compared to other Home Depot stores. I would try & go to another hardware store if I was in the area.

Actually one of the better Home Depots I’ve been to. Most of the employees seem to know a thing or two about what you’re asking, which is rare in my area at least. They keep a solid inventory of items, and have for the most part always helped me when in a jam.

Great experience purchasing my Thomasville kitchen! Gina did the design and Linda kept me up to date on my order and helped when I needed to modify my moulding. I also purchased unfinished hardwood flooring that they price matched for me. I also had a great experience purchasing my appliances. Overall great place to shop with knowledgeable associates and above and beyond service!!!

Needed a copy of my new car key (new to me). Service was quick and painless. I was asked for help by 2 employees as well. I’m not a huge fan of going into these places, but I would not be scared to go again!

Home Depot wise, it’s okay. They have the standard selection. The staff is around to assist and point you in the direction of what you’re looking for (HD is so, so much better at this than Lowe’s). I came in looking for something fairly obscure, and was surprised that they did know right where it was. Prices are fair. Parking is easy. Standard Home Depot.

I’m still a fan. Overall I think they are a better store than Menards (although I like shopping there too) and competitive with Lowe’s.
Their return policy is excellent! Easier and better than Menards, that’s for sure.
We’ve purchased a very nice Thermatru fiberglass front door here and a big shed (From Tuff Shed) and the installations went well, pricing was very good. We also had them come out for quotes on wood windows, but their prices were fairly high and we purchased from a local guy (see review for Kornesczuk Windows and Doors)
We are in here all the time for garden stuff and home projects.
Yesterday (March 30) we stopped in for some garden stuff and were happily able to return some Christmas decorations. no receipt, no problem.
The one thing that I really knock them for are the relentless service providers that stand around trying to sell you their services. I don’t want to stop and talk to them and they are infringing on my shopping experience… I mean. it’s a stores full of tools. leave a guy alone!

Laminate flooring installation scam!!! They wanted an additional $ 600. to «sand» the «lumps» off the floor under the carpet of our brand new house. They tore out the carpet and waited in the driveway for additional payment. Do not use their installers!

Don’t use their flooring installer. Total rip-​off, first thing they did was check all the floor with a level, then call their office.
Got a call from the office telling me they needed to «grind» the floor to level it and this would cost $ 435. The total cost of the installation was $ 425.
I called the store to complain and they reduced the «extra» to $ 200.
I agreed to that and they processed to grind the floor area of about 10 square feet for all of 20 minutes. The floor was screwed down by my son. After the «grinding» the tops of the screws were barley touched, meaning they ground down about ¹⁄₃₂^nd of an inch.
Total rip– off artists.

I had to return a gas trimmer that wouldn’t start. I owned since last summer and from the beginning it was not that reliable. I’ve owned a number of gas lawn products, sooner or later they give up. This Homelight trimmer was junk. I was expecting some push back from the store but I met Corre and Alicia when I walked in. Corre, I learned later was the store manager. Alicia was working the return desk. They had to be the most friendly people in retail I have ever met. They accepted the return, and I went and bought a more expensive item. Win/​Win.
Deserves 10 Stars.

The guys in that helped me in the plumbing area were both friendly and helpful!
It helps that this place is right down the street from our house. Like anyone doing any home projects, multiple trips to the store are ALWAYS needed.

Home Depot claims to price match however that’s not entirely true. I tried to purchase a snowblower they have listed for $ 649.00 while a competitor had the exact same snowblower listed for $ 619.00. The store manager told me it was their policy to only price match against other competing big box chain stores. A local lawn, garden, & equipment store had the snowblower I was looking for for $ 30.00 less. I live in DuPage County and prefer to shop in DuPage County when possible (the competitor was in Cook County). Although it’s always my preference to patronize the small independent business owner I prefer to not shop in Cook County if possible (higher taxes).
The store manager let me walk out of the store over what was less than a 5% discount. They refused to price match against a small local retailer.
I didn’t care for their elitest attitude so Home Depot just lost my business.
Derek

Disclaimer: I used to be a Home Depot employee many years ago. But I am no longer employed or affiliated with the company in any way.
I recently moved to a new house, an older one that needs a little TLC. So I’ve been going to this HD several times a day to pick up odds and ends I need to make repairs, installations and the like.
Here are a list of my complaints:
1. Can’t find an employee to help out. I’m not talking about showing me where something is, I’m talking about getting some basic advice, like why one product is better than another. I’ve also had employees give me the wrong product.
2. Not enough employees at the cash register. I’ve had to stand in long lines when they only had one register opened during the day. The guy who was being rung up had a huge cart full of stuff. Finally, one of the contractor check-​out guys came and helped us out.
3. Products can be hard to find. They are not labeled well. And some products are placed in departments that make no sense at all. Ask an employee? See # 1 above.
4. They have these annoying «vendors» walking around the store, who look like employees. They ask if you need any help. If you do, they’ll run all over the place trying to find a real employee. If not, they’ll harass you about some special offer for new cabinets (for example). One lady followed me halfway down the store yapping away until I finally said I wasn’t interested.
HD is a big box store. They used to provide great customer service with knowledgable employees who took the time to help. Now they hire unexperienced workers who are under paid.
Yeah they have a great selection, plus some. But I’d only go there if you know exactly what you’re looking for. Don’t count on getting a lot of help.
This review is only for this specific location. So you may have better luck at other stores.

I like Home Depot. We were at this location this past weekend and no less than three people asked if we needed help with anything.

It is what it is people. A big box store with lots of stuff and not too many people to help you out. If you know what you want you are ok here. If you need help, go to a smaller store where there are people who care.
I’ve gone here many times without hubby as I am the primary fixer in my house. I’m not a great handywoman, but over the years I’ve learned a few things. Not from the employees here.
Anyway I’ve purchased duct tape here (stocking stuffers for my kids), a hard hat (for someone’s Halloween costume) and some stuff to repair my kitchen sink. I don’t buy paint here, I am a Benjamin Moore addict.
I have purchased many flowers here which are reasonably priced. I wait until the big rush to buy them is over and then pick through the leftovers. Here in Chicagoland it’s not a good idea to plant before Mother’s Day, but many people see that first sign of spring and start planting. Not me! I wait until Memorial Day.
So if you are «mission shopping» (going in to get an exact item), this place is ok. If you need some advice or help, go to an Ace Hardware.

Worthless… asked for help twice… first guy didn’t know anything about the area he was in… second guy rudely said he would get to me when he had time but that he was the only guy in the entire section (not my problem) and it could be a while. Left and went to Carlson’s Hardware in downtown Wheaton, IL, where at least they appreciated my business.

All Home Despot locations are about the same. Typical fare: lots of crap that lure you in on a particularly ambitious day and somehow convince you by way of magic pixie dust in the air that YES YOU CAN somehow do any of the home improvement projects on display, even if the best you’ve ever done is hang a picture.
My particular gripe about this location is the outdoor propane exchange system. I tried it 9 months ago and it didn’t work. I tried it again today, and I’ll be damned if the piece of crap still didn’t work. Well, it worked insofar as it opened up a little cage for my empty, which I obediently stashed away and locked, and then proceeded to not open a door to a filled canister. So, yet again, I had to go explain my case to three people there who all thought I was looking to cheat them out of a propane tank. Much like these retard-​o-​tron self checkouts that take way longer than a human doing the work and require far more intervention from the supervisor people, can we get technology to just work *before* unleashing it on the masses?
Trust me, smock-​wearing mouthbreathers, if I wanted to steal something, I’d go for something less infuriating than that piece of ass cylinder exchange system that never works.
I have no doubt my credit card will be charged twice for this, too, because the kiosk runs Windows and thereby inherently sucks harder than the blackest black hole.