Sofa Collection Jan Bixler Designs

Sofa was okay but I’d rather spend the higher prices instead of dealing with Jan — she’s CRAZY! she has no problem snapping at you and getting in your face! She doesn’t take responsibility for anything so make sure the sewer what you get is the one you want if there’s any corrections that need to be done you have to eat it. Oh and did I mention that she’s insane!

I just received my slip covered sofa & I LOVE it, its beautiful just like the one I wanted from pottery barn at ½ the price!!! Actually I think the quality is better and I can wash the slip covers at home which will save me $ 150 to dry clean them! Jan is SO helpful, I will never buy a sofa or chair anywhere else!!!

I have purchased two sofas from Jan over the last 10 years, and both look brand new. I have washed my slip covers so many times it makes me giggle to think how long I have had them. Jan is great she listens to what you want and what you like. Her fabric choices are amazing and the quality of furniture is mind blowing, who has a couch for 10 years, and mine is WHITE and it still looks brand new. I am making another appointment with Jan this year go get chairs and I look forward to seeing what she has. Again if you never had custom sofas your owe it to your self to try one from Jan.

She has done a number re-​upholstery jobs for us. All were done very well, done quickly, and at very reasonable prices. I highly recommend Jan.

I had a great experience buying two large couches from Jan. She has taste, helped me select the style and material, and really took her time with me. The craftsmanship was really fantastic. I will be a return customer!

I recently had a very positive experience with Sofa Collection/​Jax Bixler. I recently moved to SB from L.A. and wanted a new sofa for my new home. I did some initial shopping at Pottery Barn and found the exact sofa I wanted; however, shortly after shopping at Pottery Barn, I found on Jan’s ads. I contacted her and we set up a meeting. What I like about Jan is that she meets with you 1:1. She spends time understanding exactly what you want and explains-​in great detail– exactly what she can deliver. She showed me several different options and I left her show room very happy with her advice and my selection (which matched what I would’ve selected from PB). — Approx. 1 week later, my sofa arrived (also a BIG PLUS… pottery barn would’ve taken at 4 – 6 weeks). Seemed impossible, but I loved the sofa even more in my home than when I picked it out at the show room. — I actually ran into one hiccup. After my sofa was delivered, I noticed a small, light stain on the front of it (nothing major at all; could’ve even happened during the delivery process). I called Jan immediately and she was incredibly helpful and understanding. She presented several options: 1) since I had stain guard on my sofa, could I take a wet rag and attempt to gently remove the stain? 2) if that didn’t work, Jan offered to take the sofa slip covers herself and have them cleaned or 3) she offered to fully replace the slip covers. After talking with her, I hung up, took a wet cloth and gently wiped the stain. It came out immediately, which pleased me tremendously. However, I was also pleased with the lengths Jan was willing to go to ensure I was completely happy with my purchase and to correct a very minor error. When I purchased my sofa from her, Jan stated that she stands behind her work and when I had an minor issue, she kept that promise.
*One additional note: I have a little Bichon who likes to spend his time lounging on the sofa. When I mentioned this to Jan (who also has dogs), she suggested I purchase an extra piece of fabric to use as a daily cover for my sofa (the fabric would cover the sofa and be made of the same exact fabric as the slip cover). This would allow my dog to spend all the time he likes lounging on the sofa (protected by the matching piece of fabric) without me having to worry that he may be getting my brand new sofa a little dirty with his sweet little paws. When I have guests, I simply remove the extra piece of fabric and reveal my beautiful sofa. This idea is GENIUS and one I not only will use for future sofa purchases, but one I have passed on to other dog owners.

I contacted Jan Bixler through the Sofa Collection advertisement and it was my best experience in sofa shopping after months of searching. Jan carefully guided me on size and fabric choices. She welcomed my designer into the project and the work Jan did for us was most gratifying. Not only did I get a beautiful white sofa, but I also had Jan order a complementing side chair. Her fabric selection is enormous and the factory work is exceptional. When I decided to make slight changes in the small pillows, Jan came to my home to determine that the requested sizes would work. The process has been so successful that now my wing chair reupholstery will be turned over to Jan and her experts. Past furniture selections have fallen short by comparison with the service and expertise at the Sofa Collection and Jan’s knowledge. Prices are also better than the competition. You will enjoy working with Jan Bixler. Molly R.

I purchased a very expensive couch from Sofa u Love in 2009 and was appalled with both the quality of the product and the lack of, or should I say, complete disregard of customer care I received.
After looking extensively at restoration hardware, pottery barn, ethan allen, thomasville, etc I just felt the quality of product and price were not on par. A friend of mine introduced me to Jan Bixler.
I met with Jan in her store in Carpinteria. She took so much time with me to help me figure out exactly what I wanted. She even offered to come to my home to help measure in order to figure out the perfect size for our couch and chair we were wanting to order. After ordering, it took exactly 2 weeks for our new furniture to arrive. I still paid less than what I paid for a brand new sofa from sofa u love and I have a gorgeous brand new sofa and chair.
I am not sure who Debbie L is who left the poor review and I must say that it did concern me. However, after having my new furniture and having a close personal friend who has been buying furniture from Jan for several years and had nothing but wonderful things to say about it I simply figure that there are those few people who are simply never satisfied.
I consider myself a picky person when it comes to something like furniture as it is something that you plan on having for several years. The fabric is beautiful, no marks or snags, and they are so very comfortable.
Just to compare experiences, when my sofa from sofa u love arrived the chenille material had several snags in it, the couch was slip-​covered and we did not order it to be. When I brought that up to sofa u love I was told to take a pin or a snag tool and simply push the snags back in to hide them — all this for a brand new 2700 couch. When I brought up the fact that my receipt said upholstered couch and nothing about ordering a slip-​covered couch I was told that I was wrong and I was the type of person who was not happy with anything. I was shocked to say the least. They did not cut the foam wide enough for the center cushion of the couch and instead of re-​cutting the perfect size they simply added another piece of foam. The feathers with were wrapped around the foam were in their own enclosed case which was made about 6 – 8 inches larger than the actual seat cushion so when the seat cover was put on the inner feather lining would shift all over the place and the couch would look horrible.
Jan Bixler has called me to check and ensure that I am happy with everything and my advice to anyone would be to find whatever photo you like and she can have an exact copy made and ready for you in 2 weeks and the quality of product is fabulous.

Interesting negative review before this one. My experience dealing with this business has been pretty positive.
I have ordered three couches, a large chaise and an oversized chair and footstool from Jan Bixler in the past 8 – 10 years. All of these pieces still look great and the slip covers are quality and have been washed numerous times according to her instructions and held up very well.
In one situation the custom pillows I ordered were not to her satisfaction and she insisted on sending them back to the factory to be re-​done. I was pleased with that. One of the slip covers on the chairs seemed too big and she stopped by my home in Thousand Oaks and took it with her and had it altered so it fit better.
I will say that my sister purchased a chair from her that was in the warehouse. It looked new and perfect, but I think the seat cushion was sub-​standard because immediately it began to sag.
Since I haven’t done business with Jan in several years it’s difficult to rate her presently. I hope this is just an isolated incident. My furniture is great quality and has held up very well.
It appears that some of her business practices have changed. I don’t recall signing a contract that says she is not responsible in any way for the end product. She may be dealing with different factories now.

Do not buy a couch from this woman!!! She sells very cheap furniture and she delivered the wrong couch to me and refused to take it back.
As well I washed the slipcovers once and they all fell apart.
When I took her to small claims court she out and out lied to the judge. She said I wanted a big couch because I had a big boyfriend. I am 5″ tall and stressed to her I wanted a small couch. I ordered a smaller couch from her warehouse but she had them deliver a couch that was 5″ taller than I expected.
When she orders your furniture she doesn’t put the dimensions on your order form so it’s your word against hers and in court you have to prove beyond a reasonable doubt.
I am stuck with a $ 1800 couch I never ordered with slip covers that are so cheap they all fell apart.
DO NOT BUY FROM THIS WOMAN!!! You will regret it.
I talked to 2 interior designers in the area who have told me she is not a reputable person to do business with and have had other customers who were not happy with her couches. STAY AWAY!!!